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Nursing HomeMedicaid Investigative

Laguna Hills Health and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

24452 Health Center Drive, Laguna Hills, CA 92653208 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 126 Google reviews

5
4
3
2
1
Laguna Hills Health and Rehabilitation Center Nursing Home in Laguna Hills, CA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (36 vs median 13.0)

Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in CAMBRIDGE HEALTHCARE SERVICES chain · No penalties on record

Source: Medicare data

What this means for your family

This facility shows signs of a major turnaround under new leadership, with many recent families praising the rehab and nursing teams. However, the risk of neglect remains high due to recurring reports of unresponsive call lights and medication delays. If you choose this facility, you must act as a vigilant advocate for your loved one, specifically monitoring medication schedules and response times.

Google Reviews

Google Reviews

126 reviews on Google
Families considering Laguna Hills Health and Rehabilitation Center will find a highly polarized environment. While many recent reviews praise a revitalized team, exceptional physical therapy, and compassionate individual nurses like Maggie, there are significant, recurring reports of severe neglect, medication errors, and unresponsive call lights. The facility appears to be in a state of transition, with some families experiencing excellent rehab outcomes and others reporting dangerous lapses in basic care and sanitation.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean3.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate individual nursing staff
  • Effective physical and occupational therapy
  • Professional case management and admissions
  • Clean and well-maintained environment (in recent reviews)

Concerns

  • Unresponsive call lights and slow staff response times (mentioned by 6 reviewers)
  • Medication administration errors or delays (mentioned by 4 reviewers)
  • Staffing shortages leading to neglect (mentioned by 5 reviewers)
  • Poor communication from management and administration (mentioned by 3 reviewers)
  • Inconsistent cleanliness and sanitation issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'17(4)'19(4)'21(9)'23(10)'25(19)'26(15)

Distribution · 128 analyzed

5
53
4
8
3
5
2
11
1
51

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your nursing staff and the effectiveness of your therapy teams; how do you ensure that level of care remains consistent across all shifts?
  • 2What specific steps is the administration taking to ensure call lights are answered promptly and that staff are readily available when a resident needs assistance?
  • 3Could you walk us through your protocols for medication administration to ensure everything is delivered accurately and on schedule?
  • 4How does the facility manage communication between the nursing staff, management, and families to keep us updated on our loved one's well-being?
  • 5What is the daily schedule like for residents, and what kind of social activities or dining experiences do you offer to keep everyone engaged?
  • 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating with doctors?

Personalized based on this facility's data


Key Review Excerpts

My sister stayed at Laguna Hills Health & Rehab for a little over four months following her stroke, and I truly cannot say enough about the level of care and compassion we experienced.

Rehab patient's family · 2026★★★★★

I have never encountered a nurse as truly caring, compassionate, and attentive as my mother’s nurse, Maggie. From the very first day, she treated my mom not just as a patient, but as a human being deserving of dignity, comfort, and kindness.

Long-term resident's family · 2025☆☆☆☆

The physical therapy and occupational therapy are wonderful at this place and then you got a special nurse named Maggie who does everything above and beyond what she needs to do.

Rehab patient's family · 2024★★☆☆☆
Source: 126 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.40hrs
53%
Registered nurses for medical care
Total Nursing
4.19hrs
OK
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

1

measures

Mixed Results

4

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.5%
Better than Avg
Here
2.5%
US
15.3%
CA
10.5%
Orange
9.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.1%
Better than Avg
Here
2.1%
US
14.4%
CA
10.4%
Orange
9.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
12.1%
CA
7.0%
Orange
6.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
93.4%
CA
98.6%
Orange
98.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.7%
Mixed vs Avgs
Here
9.7%
US
15.4%
CA
11.6%
Orange
8.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.3%
Mixed vs Avgs
Here
15.3%
US
19.4%
CA
10.7%
Orange
9.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
81.8%
CA
94.2%
Orange
95.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.8%
Better than Avg
Here
95.8%
US
79.7%
CA
93.2%
Orange
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Mixed vs Avgs
Here
1.7%
US
1.6%
CA
1.5%
Orange
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

39deficiencies
Well above state avg (15.4)
60 complaint-triggered

Families have repeatedly filed complaints that prompted nearly 40% of deficiencies found across recent inspections. The most recurring problems involve medication management, with frequent deficiencies in pharmaceutical services and drug labeling, alongside ongoing issues with care planning and infection control. While all violations show correction dates, the persistent pattern of complaint-triggered findings in core care areas suggests families should carefully evaluate this facility's ability to maintain consistent quality standards.

Mar 26, 2026Complaint
1
0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

Feb 4, 2026Complaint
2
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 11, 2025Complaint
3
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0628Minimal · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Aug 25, 2025Routine
30
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0578Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0583Minimal · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0657Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0814Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0838Minimal · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 25, 2025Complaint
3
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Jul 15, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Laguna Hills Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Cambridge Healthcare Services

Chain Size

32 facilities nationwide

Chain avg rating: 2.6/5 · Rank 28 of 31 (Worst)

Ownership & Management

Owners

Ag Facilities Operations, LLC

Owner · Organization

100%

Ira E Smedra Living Trust

Owner (parent company) · Organization

48%

Win Win Enterprises, LLC

Owner (parent company) · Organization

48%

Key personnel

Dalton, KyleManaging Control - Governing BodyKuizon, KristinaManaging Control - Governing BodySmedra, IraOfficer / DirectorWintner, JacobOfficer / DirectorCambridge Healthcare Services LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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