The Meridian at Laguna Hills

This report details the findings of a complaint investigation conducted on 12/05/2025, with the report finalized on 01/22/2026. The department determined that all allegations—including soiled resident care, falls, and entrapment—were unfounded. Therefore, the complaint was dismissed.

This report details a Complaint Investigation conducted following allegations that staff failed to prevent self-harming behaviors (medication misuse) and failed to address a resident's change in condition. The investigation found that the allegations were unsubstantiated due to a lack of preponderance of evidence. No specific CCR citation codes were assigned for the allegations, but two general areas of non-compliance were noted.

The facility evaluation report was completed following an unannounced site visit for the purpose of delivering an amended report. The visit was conducted by the Licensing Program Analyst, and the representative was met with at the facility.

This report details an investigation into a complaint alleging staff failed to prevent resident harassment. The investigation found no preponderance of evidence to prove or refute the allegation, resulting in the finding that the complaint is Unsubstantiated. No specific deficiencies were cited in the report.

The facility underwent a Case Management visit to review a self-reported incident concerning a resident's fall. The Licensing Program Analyst observed that residents appeared safe, and the facility was found to be clean and organized. No citations were issued during this visit.

The facility underwent a Case Management visit to review a self-reported incident concerning a resident's fall. The Licensing Program Analyst observed that residents appeared safe, and the facility was found to be clean and organized. No citations were issued during this visit.

This report details a Complaint Investigation conducted regarding allegations that the facility was in disrepair, specifically concerning non-functioning pendent/pull cords. The investigation found that the allegation was 'Unsubstantiated' because there was not a preponderance of evidence to prove the violation occurred. The facility is actively working to upgrade its call system.

This report details a complaint investigation conducted regarding allegations that resident needs were not being met, the facility was in disrepair, and a resident fell due to safety hazards. The investigation found conflicting information, leading the Licensing Program Analyst to deem all allegations UNSUBSTANTIATED. No citations were issued for this visit.