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Nursing HomeMedicaid

Villa Las Palmas Healthcare Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

622 South Anza Street, El Cajon, CA 92020151 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 108 Google reviews

5
4
3
2
1
Villa Las Palmas Healthcare Center Nursing Home in El Cajon, CA — Street View
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What this means for your family

This facility is an excellent choice for short-term rehabilitation, particularly if your loved one needs intensive physical or occupational therapy. However, if your loved one requires high-dependency nursing, you should closely monitor medication schedules and hydration, as some families have reported inconsistencies in nursing responsiveness.

Google Reviews

Google Reviews

108 reviews on Google
Families looking for rehabilitation services will find a highly praised physical and occupational therapy team that excels in post-surgery recovery. While many reviewers laud the friendly staff and recent facility renovations, significant concerns exist regarding inconsistent nursing care, potential understaffing, and occasional issues with cleanliness and odors.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean6.0Activities8.0Meds3.0MemoryN/AComms7.0Value3.0

Strengths

  • Exceptional physical and occupational therapy teams
  • Friendly and compassionate nursing and CNA staff
  • Recent facility renovations and bright, clean spaces
  • High-quality dietary services and food variety

Concerns

  • Inconsistent nursing response times and medication delays (mentioned by 4 reviewers)
  • Staffing shortages, particularly for CNAs (mentioned by 3 reviewers)
  • Occasional unpleasant odors in hallways (mentioned by 3 reviewers)
  • Issues with resident hydration/access to water (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(6)'18(5)'20(1)'22(11)'24(16)'26(13)

Distribution · 112 analyzed

5
78
4
7
3
4
2
4
1
19
24 reviews posted between Aug 21, 2023Aug 24, 2023 · 23 were 5-star

How They Respond to Reviews

23%response rate
Generic

The owner relies heavily on a small set of repetitive templates for both positive and negative reviews. While they occasionally provide a personalized response to highly detailed reviews, most replies are canned phrases like 'Thank you for your kind feedback!' or 'Our organization aims to deliver the highest quality patient care.'

Questions for Your Tour

  • 1We've heard wonderful things about your therapy teams and the recent renovations; could you show us some of the updated spaces where residents participate in physical or occupational therapy?
  • 2How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
  • 3With the recent improvements to the facility, what steps are being taken to ensure the hallways and common areas remain fresh and clean for the residents?
  • 4We noticed some great feedback regarding your dietary services; could you tell us more about the meal variety and how you ensure residents stay well-hydrated throughout the day?
  • 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
  • 6What kind of daily activities or social events are planned to keep the residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The therapy people are a joy to work with they make your therapy fun and have a lot of variety.

Rehab patient · 2024☆☆☆☆

My uncle is there, I have to say.. overall the place is pretty nice! My family and I are fairly impressed with the food, two thumbs up!

Long-term resident's family · 2026★★★★★

The facility is exceptionally clean, well-maintained, and thoughtfully laid out, with bright, open spaces and a peaceful outdoor patio that residents truly enjoy.

Family member · 2025★★★★★
Source: 108 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.55hrs
74%
Registered nurses for medical care
Total Nursing
3.77hrs
92%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

2

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility45.5%
Worse than Avg
Here
45.5%
US
12.1%
CA
7.0%
San diego
9.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
15.3%
CA
10.5%
San diego
9.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
19.4%
CA
10.7%
San diego
12.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
14.4%
CA
10.4%
San diego
7.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
15.5%
CA
11.7%
San diego
10.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
San diego
99.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
79.8%
CA
93.2%
San diego
96.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
81.8%
CA
94.2%
San diego
96.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.2%
Worse than Avg
Here
2.2%
US
1.6%
CA
1.5%
San diego
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
3penalties
Well below state avg (15.4)
17 complaint-triggered
$33,732 in fines

Villa Las Palmas Healthcare Center shows significant concerns with families filing 19 complaint-triggered deficiencies spanning abuse protection, care planning, and medication management. Recent complaints in 2025 involved serious issues including failure to protect residents from abuse and neglect, inadequate care planning within required timeframes, and medication errors. While all deficiencies show correction dates, the pattern of ongoing family complaints about fundamental care areas suggests persistent quality issues that warrant careful consideration during any facility visit.

Apr 14, 2026Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Dec 19, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jul 29, 2025Complaint
1
0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Jun 12, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 8, 2025Routine
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0361Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0917Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure electrical receptacles or cover plates have distinctive color or marking.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

May 5, 2025Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Federal Penalties

Fine

Apr 17, 2025

$25,714

Payment Denial

Apr 17, 2025

1-day denial

Fine

Mar 4, 2024

$8,018

Ownership & Operations

Who Operates This Facility

Owner / Operator

Villa Las Palmas Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

280 facilities nationwide

Chain avg rating: 2.9/5 · Rank 130 of 260

Ownership & Management

Key personnel

Mofidi, MansourContracted Managing EmployeeJenkins, WilliamW-2 Managing EmployeeApt, FrederickOfficer / DirectorHancock, MarkOfficer / DirectorJergensen, JoshuaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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