Villa Las Palmas Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 108 Google reviews

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What this means for your family
This facility is an excellent choice for short-term rehabilitation, particularly if your loved one needs intensive physical or occupational therapy. However, if your loved one requires high-dependency nursing, you should closely monitor medication schedules and hydration, as some families have reported inconsistencies in nursing responsiveness.
Google Reviews
Google Reviews
108 reviews on Google“Families looking for rehabilitation services will find a highly praised physical and occupational therapy team that excels in post-surgery recovery. While many reviewers laud the friendly staff and recent facility renovations, significant concerns exist regarding inconsistent nursing care, potential understaffing, and occasional issues with cleanliness and odors.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Friendly and compassionate nursing and CNA staff
- Recent facility renovations and bright, clean spaces
- High-quality dietary services and food variety
Concerns
- Inconsistent nursing response times and medication delays (mentioned by 4 reviewers)
- Staffing shortages, particularly for CNAs (mentioned by 3 reviewers)
- Occasional unpleasant odors in hallways (mentioned by 3 reviewers)
- Issues with resident hydration/access to water (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 112 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates for both positive and negative reviews. While they occasionally provide a personalized response to highly detailed reviews, most replies are canned phrases like 'Thank you for your kind feedback!' or 'Our organization aims to deliver the highest quality patient care.'
Questions for Your Tour
- 1We've heard wonderful things about your therapy teams and the recent renovations; could you show us some of the updated spaces where residents participate in physical or occupational therapy?
- 2How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 3With the recent improvements to the facility, what steps are being taken to ensure the hallways and common areas remain fresh and clean for the residents?
- 4We noticed some great feedback regarding your dietary services; could you tell us more about the meal variety and how you ensure residents stay well-hydrated throughout the day?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6What kind of daily activities or social events are planned to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The therapy people are a joy to work with they make your therapy fun and have a lot of variety.”
“My uncle is there, I have to say.. overall the place is pretty nice! My family and I are fairly impressed with the food, two thumbs up!”
“The facility is exceptionally clean, well-maintained, and thoughtfully laid out, with bright, open spaces and a peaceful outdoor patio that residents truly enjoy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Villa Las Palmas Healthcare Center shows significant concerns with families filing 19 complaint-triggered deficiencies spanning abuse protection, care planning, and medication management. Recent complaints in 2025 involved serious issues including failure to protect residents from abuse and neglect, inadequate care planning within required timeframes, and medication errors. While all deficiencies show correction dates, the pattern of ongoing family complaints about fundamental care areas suggests persistent quality issues that warrant careful consideration during any facility visit.
Apr 14, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 29, 2025Complaint1
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Jun 12, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 8, 2025Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
May 5, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Federal Penalties
Fine
Apr 17, 2025
$25,714
Payment Denial
Apr 17, 2025
1-day denial
Fine
Mar 4, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Villa Las Palmas Healthcare Center
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 130 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
108 reviews from families & visitors
Official Website
Visit villalaspalmascares.com
Medicare data downloads
Original nursing home datasets
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