Victoria Post Acute Care
Strong Medicare quality ratings; families often praise compassionate and skilled therapy team. Still worth an in-person visit.
based on 206 Google reviews
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What this means for your family
This facility offers excellent rehabilitation therapy and highly communicative case management, which is ideal for post-surgery recovery. However, families must remain vigilant regarding staffing levels and hygiene, as several reviewers have noted instances where care was delayed due to overwhelmed personnel.
Google Reviews
Google Reviews
206 reviews on Google“Families considering Victoria Post Acute Care will find a facility highly praised for its compassionate therapy and nursing staff, particularly during rehabilitation. However, there are significant, recurring reports of understaffing, medication delays, and concerns regarding hygiene and patient neglect in certain instances.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and skilled therapy team
- Friendly and attentive nursing staff
- Effective communication from case managers
- Recently renovated and clean common areas
Concerns
- Staffing shortages leading to delayed care (mentioned by 5 reviewers)
- Issues with hygiene and unpleasant odors (mentioned by 3 reviewers)
- Medication administration delays or errors (mentioned by 2 reviewers)
- Inadequate parking availability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 371 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently mention specific staff members or details from the review. While most responses are warm and empathetic, some 5-star reviews receive very brief, templated replies.
Questions for Your Tour
- 1I've heard wonderful things about your therapy team and nursing staff; how do they work together to support a resident's recovery plan?
- 2With the recent renovations to the common areas, what kind of daily social activities or group gatherings do residents participate in?
- 3Could you walk me through your process for ensuring medications are administered accurately and on a consistent schedule?
- 4How does the facility manage staffing during busy shifts to ensure that care remains timely and attentive for every resident?
- 5What steps are taken by the housekeeping and maintenance teams to ensure the facility stays fresh and clean for residents and visitors?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The Nurses and CNAs… Man do these people bust the butts. Non-stop moving around. But they also take the</em> time to make sure you are comfortable,”
“The staff and everyone was so nice and kind. They treated my mother very good and Emily the CNA is the absolute best, very attentive and kind.”
“Communication was a standout strength. They took the time to thoroughly explain every aspect of our family member's treatment plan, ensuring that we were always well-informed and involved in the decision-making process.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Victoria Post Acute Care has faced recurring safety and care concerns, with families filing seven complaints that triggered investigations. The facility has persistent problems with resident protection from abuse, medication management, and fire safety systems. While all deficiencies show correction dates, issues like abuse prevention and safety violations have reappeared across multiple surveys, suggesting ongoing challenges in maintaining consistent standards.
Jan 29, 2026Routine11
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Sep 4, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 31, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Sep 13, 2024Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 30, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 24, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Victoria Post Acute Care
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 83 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
206 reviews from families & visitors
Official Website
Visit victoriapostacute.com
Medicare data downloads
Original nursing home datasets
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