San Diego Post-Acute Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 206 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (31 vs median 13.0)
- High RN turnover (64%)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in PACS GROUP chain · $11,213 in fines · Abuse citation
What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as the rehab team is consistently rated as top-tier. However, families should be vigilant about monitoring daily hygiene and medication schedules, as multiple reviewers have noted that heavy workloads can lead to staffing delays and inconsistent care.
Google Reviews
Google Reviews
206 reviews on Google“Families considering Victoria Post Acute Center will find a facility highly praised for its exceptional rehabilitation therapy and a compassionate, hardworking nursing staff. While many reviewers highlight recent renovations and a clean environment, significant concerns exist regarding staffing shortages that can lead to delayed care and occasional issues with hygiene or food quality.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy teams
- Compassionate and hardworking nursing staff
- Recent facility renovations and clean environments
- Welcoming and professional administrative/social services
Concerns
- Staffing shortages leading to delayed response times (mentioned by 4 reviewers)
- Inconsistent cleanliness and hygiene issues (mentioned by 3 reviewers)
- Substandard food quality and dietary management (mentioned by 3 reviewers)
- Difficult parking and facility access (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 230 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and physical therapy teams; can you tell us more about how they work with residents to regain their independence?
- 2With the recent renovations to the facility, what are some of the new features or updated spaces that residents can enjoy?
- 3How does the nursing team manage medication schedules to ensure everything is handled accurately and on time?
- 4Could you describe the dining experience and how the dietary team manages specific nutritional needs or meal quality?
- 5What is the protocol for responding to medical emergencies or urgent care needs during the overnight hours?
- 6How do you ensure that cleaning and hygiene standards are consistently maintained throughout the different wings of the facility?
Personalized based on this facility's data
Key Review Excerpts
“The Nurses and CNAs… Man do these people bust the butts. Non-stop moving around. But they also take the time to make sure you are comfortable, ”
“The rehab department was amazing with keeping my uncle doing exercises to help with his balance. As well as they way the CNAs always assisted him with making making sure he was safe and making sure he was comfortable.”
“The staff and everyone was so nice and kind. They treated my mother very good and Emily the CNA is the absolute best, very attentive and kind.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
1
measures
4
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families repeatedly filing complaints about abuse protection, safety hazards, and care planning issues. The most recurring problems involve safety hazards throughout the facility, medication management errors, and failure to properly develop care plans. Most troubling, several recent serious deficiencies including abuse protection and dementia care remain uncorrected with no correction plan from the provider, indicating ongoing risks to resident safety and well-being.
Mar 10, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 4, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 23, 2026Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 2, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Sep 18, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 14, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Jan 23, 2026
$54,280
Payment Denial
Jan 23, 2026
5-day denial
Fine
Jul 17, 2024
$11,213
Ownership & Operations
Who Operates This Facility
San Diego Post-Acute Center
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 227 of 260 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
206 reviews from families & visitors
Official Website
Visit victoriapostacute.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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