Nursing HomeMedicaid Needs closer review

Alden Estates of Orland Park

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

16450 South 97th Avenue, Orland Park, IL 60467|200 beds|Licensed & active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

2.7/5

based on 106 Google reviews

(708) 403-6500 Directions Website

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7flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low overall rating (2/5 stars)
Low health inspection rating (2/5 stars)
Low staffing rating (2/5 stars)
8 Medicare penalties on record
Above-median findings in the latest survey (20 vs median 11)
Staff turnover reported at 50%
RN turnover reported at 53%

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. The latest standard survey recorded 20 findings, above the IL average of 12.0. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Google Reviews

106 public Google reviews available

Alden Estates of Orland Park receives highly polarized feedback, with many families reporting severe neglect, chronic understaffing, and poor communication. While some patients praise the rehabilitation therapy team and specific staff members, numerous reviewers describe dangerous lapses in care, including medication errors, failure to respond to call lights, and unsanitary conditions.

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy programs
Select attentive and professional nursing staff
Attractive facility grounds and common areas

Concerns

Chronic understaffing leading to long wait times for assistance (mentioned by 28 reviewers)
Unsanitary conditions and strong urine odors (mentioned by 9 reviewers)
Poor communication and inability to reach staff by phone (mentioned by 8 reviewers)
Medication management errors and failure to follow doctor's orders (mentioned by 6 reviewers)
Neglect of basic hygiene and toileting needs (mentioned by 12 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 92 analyzed

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the current staffing levels, what is your specific protocol for ensuring that residents receive timely assistance when they use their call lights?
2I noticed some concerns regarding facility cleanliness; could you walk me through your daily housekeeping schedule and how you maintain hygiene standards in resident rooms?
3How does your nursing team ensure accuracy in medication administration and verify that doctor's orders are being followed consistently?
4What is your communication policy for keeping families updated, and what is the best way for us to reach a staff member directly if we have an urgent question?
5Since your therapy programs are highly regarded, how do you integrate those services into the daily routine for residents who are not currently in active rehabilitation?
6How do you handle medical emergencies or changes in a resident's condition during evening and weekend hours when administrative staff may be off-site?

Personalized based on this facility's data

Key Review Excerpts

“My mom has been in about a dozen of these places in the last 6 years. This is the best by far. No urine smell, nurses& CNAs are not hacks, and shockingly they actually made sure that she did daily activities.”

Long-term resident's family · 2023★★★★★

“The therapy program is wonderful. If you have to go here, you will benefit from the great therapists, but if you can go somewhere else, do I‎t. Everything else is terrible. Understaffed, rude, uncaring people.”

Rehab patient family · 2018★☆☆☆☆

“I witnessed a medication error (she was given an intravenous antibiotic prescribed for a different patient). On a number of occasions, she would press her call button requesting help and would get a response 2+ hours later.”

Resident's family · 2023★★☆☆☆

Source: 92 Google reviews in the current analysis set; Google reports 106 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.76hrs

Registered nurses for medical care

Total Nursing

3.65hrs

89%

All nurses + aides combined

Staff Turnover

50%

Lower is better (< 30% = good)

RN Turnover

53%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Similar to Avg

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility46.2%

Mixed vs Avgs

Here

46.2%

12.8%

54.2%

Cook

72.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.3%

Better than Avg

Here

98.3%

93.5%

90.3%

Cook

87.3%

Residents whose walking got worse

↓ Lower is better

This Facility3.8%

Better than Avg

Here

3.8%

14.1%

14.3%

Cook

8.7%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility10.7%

Better than Avg

Here

10.7%

19.5%

18.3%

Cook

11.6%

Residents on antipsychotic medication

↓ Lower is better

This Facility18.0%

Mixed vs Avgs

Here

18.0%

15.4%

21.7%

Cook

26.7%

Residents needing more daily help over time

↓ Lower is better

This Facility7.1%

Better than Avg

Here

7.1%

13.9%

13.4%

Cook

8.7%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility82.5%

Better than Avg

Here

82.5%

82.0%

69.7%

Cook

60.0%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility66.3%

Mixed vs Avgs

Here

66.3%

79.8%

63.1%

Cook

57.0%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

1.6%

2.2%

Cook

2.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

70findings in history

8penalties

Latest survey: 20 · well above IL avg (12.0)

21 complaint-triggered findings

$30,160 in fines

This facility shows concerning patterns of repeated problems, particularly with accident prevention, where families have filed multiple complaints about safety hazards across different time periods. The most frequent issues involve accident prevention and safety supervision, medication management errors, and basic daily care assistance. While the facility corrects identified problems, the recurring nature of safety deficiencies and the significant number of family complaints (23 out of 72 total deficiencies) suggest ongoing care quality challenges that warrant careful consideration during any visit.

May 22, 2026Complaint1 finding

0689Potential for harm · IsolatedCorrected