Nursing HomeMedicaid Investigative

Alden Estates of Orland Park

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

16450 South 97th Avenue, Orland Park, IL 60467|200 beds|Licensed & Active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

2.7/5

based on 105 Google reviews

(708) 403-6500 Directions Website

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4/ 10

moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (1/5 stars)
Low staffing rating (1/5 stars)
Above-median deficiencies (16 vs median 11.0)

Bottom 25% in IL · Below recommended RN staffing · Above average staffing · Worst in THE ALDEN NETWORK chain · $30,160 in fines

Source: Medicare data

What this means for your family

While the rehabilitation therapy team is frequently praised for their effectiveness, the facility has a long-standing, well-documented pattern of severe understaffing and poor communication. If you choose this facility, it is critical that you visit frequently at irregular hours and remain highly involved in your loved one's daily care to ensure their needs are met.

Google Reviews

105 reviews on Google

“Alden Estates of Orland Park receives highly polarized feedback, with many families reporting severe neglect, chronic understaffing, and poor communication. While some patients praise the rehabilitation therapy team and specific staff members, numerous reviewers describe dangerous lapses in care, including medication errors, failure to respond to call lights, and unsanitary conditions.”

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy programs
Select attentive and professional nursing staff
Attractive facility grounds and common areas

Concerns

Chronic understaffing leading to long wait times for assistance (mentioned by 28 reviewers)
Unsanitary conditions and strong urine odors (mentioned by 9 reviewers)
Poor communication and inability to reach staff by phone (mentioned by 8 reviewers)
Medication management errors and failure to follow doctor's orders (mentioned by 6 reviewers)
Neglect of basic hygiene and toileting needs (mentioned by 12 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 91 analyzed

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the current staffing levels, what is your specific protocol for ensuring that residents receive timely assistance when they use their call lights?
2I noticed some concerns regarding facility cleanliness; could you walk me through your daily housekeeping schedule and how you maintain hygiene standards in resident rooms?
3How does your nursing team ensure accuracy in medication administration and verify that doctor's orders are being followed consistently?
4What is your communication policy for keeping families updated, and what is the best way for us to reach a staff member directly if we have an urgent question?
5Since your therapy programs are highly regarded, how do you integrate those services into the daily routine for residents who are not currently in active rehabilitation?
6How do you handle medical emergencies or changes in a resident's condition during evening and weekend hours when administrative staff may be off-site?

Personalized based on this facility's data

Key Review Excerpts

“My mom has been in about a dozen of these places in the last 6 years. This is the best by far. No urine smell, nurses& CNAs are not hacks, and shockingly they actually made sure that she did daily activities.”

Long-term resident's family · 2023★☆☆☆☆

“The therapy program is wonderful. If you have to go here, you will benefit from the great therapists, but if you can go somewhere else, do I‎t. Everything else is terrible. Understaffed, rude, uncaring people.”

Rehab patient family · 2018★☆☆☆☆

“I witnessed a medication error (she was given an intravenous antibiotic prescribed for a different patient). On a number of occasions, she would press her call button requesting help and would get a response 2+ hours later.”

Resident's family · 2023★★☆☆☆

Source: 105 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.69hrs

93%

Registered nurses for medical care

Total Nursing

3.57hrs

87%

All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility45.3%

Mixed vs Avgs

Here

45.3%

12.1%

52.5%

Cook

73.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.3%

Better than Avg

Here

98.3%

93.4%

90.0%

Cook

85.3%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility3.6%

Better than Avg

Here

3.6%

15.3%

15.9%

Cook

9.0%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility11.8%

Mixed vs Avgs

Here

11.8%

19.5%

18.3%

Cook

10.5%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility6.7%

Better than Avg

Here

6.7%

14.4%

14.2%

Cook

8.6%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility93.5%

Mixed vs Avgs

Here

93.5%

95.5%

91.8%

Cook

87.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility90.5%

Better than Avg

Here

90.5%

81.8%

69.0%

Cook

55.1%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility66.3%

Mixed vs Avgs

Here

66.3%

79.7%

63.1%

Cook

54.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.5%

Better than Avg

Here

0.5%

1.6%

2.4%

Cook

2.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies

4penalties

Above state avg (12.0)

23 complaint-triggered

$30,160 in fines

This facility shows concerning patterns of repeated problems, particularly with accident prevention, where families have filed multiple complaints about safety hazards across different time periods. The most frequent issues involve accident prevention and safety supervision, medication management errors, and basic daily care assistance. While the facility corrects identified problems, the recurring nature of safety deficiencies and the significant number of family complaints (23 out of 72 total deficiencies) suggest ongoing care quality challenges that warrant careful consideration during any visit.

Mar 19, 2026Complaint1 finding

0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 20, 2026Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 15, 2025Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 11, 2025Complaint2 findings

0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Jul 1, 2025Complaint1 finding

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 17, 2025Complaint2 findings

0580Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

Sep 21, 2024

$10,036

Payment Denial

Sep 21, 2024

6-day denial

Fine

Oct 13, 2023

$20,124

Payment Denial

Oct 13, 2023

8-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Alden Estates of Orland Park

Organization Type

for profit

Chain Affiliation

Chain Name

The Alden Network

Chain Size

27 facilities nationwide

Chain avg rating: 2.4/5 · Rank 24 of 27 (Worst)

Ownership & Management

Owners

The Alden Group, Ltd.

Owner · Organization

100%

Audra Elisco Grantor Tr Dated 11/02/2004

Owner (parent company) · Organization

21%

Lauren Magnusson Grantor Tr Dated 11/02/2004

Owner (parent company) · Organization

21%

Randi Schullo Grantor Tr Dated 11/02/2004

Owner (parent company) · Organization

21%

Elisco, Arin

Owner (parent company)

Elisco, Charles

Owner (parent company)

Magnusson, Garrett

Owner (parent company)

Magnusson, Paige

Owner (parent company)

Schullo, Joseph

Owner (parent company)

Schullo, Nicole

Owner (parent company)

Key personnel

Bank Leumi USA5% or Greater Security InterestMussman, JeffreyW-2 Managing EmployeeCarl, JoanOfficer / DirectorSchlossberg, FloydOfficer / DirectorCarl, JoanOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(708) 403-6500

aldenestatesoforlandpark.com

16450 South 97th Avenue

Orland Park, IL 60467

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

105 reviews from families & visitors

Official Website

Visit aldenestatesoforlandpark.com

Medicare data downloads

Original nursing home datasets

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