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Assisted Living

Victoria Place

Limited public data on Victoria Place. Call, tour, and ask to meet current residents' families — your own impression matters most.

491 Discovery Rd, Port Townsend, WA 9836839 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.7/5

based on 14 Google reviews

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Victoria Place Assisted Living in Port Townsend, WA — Street View
Street View

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What this means for your family

The facility is praised for its clean environment and caring daily staff, making it a visually and socially inviting space. However, given past reports of serious management issues and staff turnover, we strongly recommend asking current leadership about their staff retention policies and how they handle resident grievances.

Google Reviews

Google Reviews

14 reviews on Google
Victoria Place is described by families as a physically attractive and clean facility with staff who are generally perceived as caring and friendly. However, there are significant historical concerns regarding management, with past reports of unprofessional behavior, harassment, and poor oversight that led to state-level intervention.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean9.0Activities8.0MedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Clean and attractive facility
  • Caring and friendly care staff
  • Engaging community touches like live music and pet visits

Concerns

  • Poor management and unprofessional leadership (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.2'17(5)1.04.0'19(2)5.01.0'21(1)5.05.0'25(1)1.0'26(1)

Distribution · 14 analyzed

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How They Respond to Reviews

14%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With only 39 residents here at Victoria Place, how does the staff personalize daily activities to ensure everyone feels included in events like the live music and pet visits?
  • 2I noticed the facility has a very welcoming and clean atmosphere; how do you maintain that standard of care while ensuring residents feel truly at home?
  • 3Could you describe the current management structure and how the leadership team supports the care staff to ensure they have everything they need to provide the best experience for residents?
  • 4Since you have a smaller community size, what is the process for communicating updates or changes in care plans between the management team and family members?
  • 5In the event of a medical emergency, what is the specific protocol for notifying family members and coordinating with local medical services?
  • 6How do you gather and act on feedback from families to ensure that the community continues to improve and meet the needs of your residents?

Personalized based on this facility's data


Key Review Excerpts

The staff at Victoria Place truly cared about my friend who was a very challenging resident. The premises are clean and attractive. I witnessed a number of nice touches, such as holiday decorations, good-quality live musicians playing in the lobby, and weekly visits by friendly dogs.

Friend of resident · 2024★★★★★

Under poor management residents and staff complained to corporate numerous times before filing complaints with the state licensing board. Residents were humiliated by Executive Director at facility who had been fired from other local facilities.

Family member · 2017★★☆☆☆

The staff are uneducated, rude, and so much more. The management seems to not care about anything that goes on around there, especially they don't care about their staff and how hard they work.

Family member · 2021☆☆☆☆
Source: 14 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

13total
95deficiencies
Oct 15, 2025Fire

Previous inspection in 2024 was marked compliant. This inspection on 10/15/2025 resulted in a 'Disapproved' status. Next inspection scheduled on or after 11/21/2025.

Duct and Air Transfer Openings - Maintaining ProtectionIFC 706.1 2018

Facility failed to provide report showing fire/smoke dampers 4-year inspection.

MaintenanceIFC 915.6 2021 WAC

Facility failed to provide documentation showing carbon monoxide alarms/detectors are being inspected.

Owner's ResponsibilityIFC 701.6 2021

Facility failed to provide documentation showing annual fire-resistance-rated construction (fire wall inspection); fire wall penetration in Activity room.

Inspection, Testing and MaintenanceIFC 907.8 2021

Fire alarm electrical breaker located in electrical panel was missing electrical breaker lock.

Extinguishing System ServiceIFC 904.13.5.2 2021

Facility failed to provide report showing kitchen suppression system is being serviced twice a year.

Power TestIFC 1031.10.2 2021

Facility failed to provide documentation showing 1.5 hour power test for all exit signs and emergency lights.

CleaningIFC 606.3.3 2021

Facility failed to provide report showing kitchen hood is being cleaned twice a year.

Portable Fire Extinguishers - General RequirementsIFC 906.2 2021

Facility failed to inspect portable fire extinguishers on a monthly basis and failed to maintain/mount portable fire extinguisher in activity room.

Fire Door Inspection and TestingNFPA 80

Facility failed to provide documentation showing fire doors are inspected annually. Employee bathroom by salon and employee break room doors failed to latch.

Testing and MaintenanceIFC 903.5 2021

Facility failed to provide documentation for fire sprinkler system, including annual inspection report, 3-year dry system full flow trip test, annual trip test, annual forward flow test on backflow, and quarterly inspection reports.

Emergency Lighting Equipment Inspection and TestingIFC 1032.10 2021

Facility failed to maintain exit sign outside of salon area; sign inoperable.

Aug 28, 2025Fire

Facility staff were spoken to regarding their emergency plan book.

Admin Complaint

On 8/28/25, a lithium bike battery started a fire in a field in the back of the building. The fire department responded and evacuated the building. The sprinkler system did not activate; there were no injuries.

May 29, 2025Inspection

Follow-up inspection on 05/29/2025 found no deficiencies. All previously cited deficiencies were corrected.; The report also documents failures in nurse delegation processes, specifically missing signatures on consent forms and failure to document training for staff performing delegated medication administration tasks for residents R1, R2, and R4.; Report notes multiple uncorrected deficiencies previously cited on 01/02/2025. Facility also cited for missing onboarding documentation and dementia specialty training records for specific staff.; The report indicates 26 residents total; 13 of 26 were noted as having dementia or cognitive impairment. The facility failed to provide a timely safety plan requested by the department during the inspection.; Report details significant lapses in background check compliance, oversight of medication administration delegation, and hot water temperature management.; Report covers pages 31 through 45. Multiple staff members identified as missing mandatory credentials and health screenings.; Pages 46-60 of 104 document multiple deficiencies related to facility construction, maintenance, fire safety, and food sanitation.; Pages 61-75 of 104 document report findings related to food service, insurance, infection control, confidentiality, rights, medication storage, and disclosure.; Additional findings noted include failure to disclose services (service agreement receipts) and specific issues regarding R4's room move due to black mold and R2's un-documented medical needs/assistance.; Report covers pages 91-104 of a larger document. Deficiencies related to record keeping, assessment timing, and service agreement updates.

Nursing services standardsWAC 388-78A-2320-3-bCorrected May 29, 2025
Training and home care aide certificationWAC 388-78A-2474-1Corrected May 29, 2025
Training and home care aide certificationWAC 388-78A-2474-2-dCorrected May 29, 2025
Training and home care aide certificationWAC 388-78A-2474-5Corrected May 29, 2025
Training and home care aide certification requirementsWAC 388-78A-2474

Facility failed to ensure staff completed required facility orientation, DSHS five-hour orientation/safety training, CPR/First Aid training, dementia specialty training, and home care aide certification.

Disclosure of servicesWAC 388-78A-2710

Facility failed to provide signed disclosure of services documentation for 5 of 5 sampled residents.

Water supplyWAC 388-78A-2950

Facility failed to maintain hot water temperatures between 105 and 120 degrees Fahrenheit in multiple locations, putting 26 residents and 12 staff at risk of burns.

Background checks Washington state name and date of birth background check Valid for two yearsWAC 388-78A-2466

Facility failed to ensure Staff B submitted a new Washington state background check every two years.

Design, construction review, and approval plansWAC 388-78A-2821

Outlines requirements for construction document review and approval; referenced as a deficiency area.

Food sanitationWAC 388-78A-2305

Facility failed to implement safe food handling and storage practices. Findings include improper storage of raw food items, unsanitary kitchen conditions, presence of mold, and missing food worker cards for staff.

Protection of resident recordsWAC 388-78A-2400

Facility failed to ensure confidentiality of resident records on medication cart computers, which were left unattended with screens displaying personal info.

Resident rights Notice Policy on accepting medicaid as a payment sourceWAC 388-78A-2665

Facility failed to provide Medicaid policy disclosures to 5 of 5 sampled residents.

Ongoing assessmentsWAC 388-78A-2100

Facility failed to complete ongoing assessments for 3 of 5 sampled residents (R2, R4, R5) regarding identified problems and related issues.

Intermittent nursing services systemsWAC 388-78A-2320-2Corrected May 29, 2025
Nurse delegationWAC 388-78A-2320-2-bCorrected May 29, 2025
Nursing services standardsWAC 388-78A-2320-3Corrected May 29, 2025
Nursing services standardsWAC 388-78A-2320-3-cCorrected May 29, 2025
Nursing services standardsWAC 388-78A-2320-3-dCorrected May 29, 2025
Nursing services standardsWAC 388-78A-2320-3-eCorrected May 29, 2025
Training and home care aide certificationWAC 388-78A-2474-2-aCorrected May 29, 2025
Training and home care aide certificationWAC 388-78A-2474-2-bCorrected May 29, 2025
Training and home care aide certificationWAC 388-78A-2474-2-cCorrected May 29, 2025
Training and home care aide certificationWAC 388-78A-2474-2-eCorrected May 29, 2025
Training and home care aide certificationWAC 388-78A-2474-2Corrected May 29, 2025
Training and home care aide certificationWAC 388-78A-2474-4Corrected May 29, 2025
Training and home care aide certificationWAC 388-78A-2474-6Corrected May 29, 2025
Background check Employment-disqualifying information Disqualifying negative actionsWAC 388-78A-2470

Facility employed a staff member (Staff D) with a disqualifying criminal history who had unsupervised access to residents; no safety plan was in place.

Background checks Who is required to haveWAC 388-78A-2462

Facility failed to complete Washington State name and date of birth background checks for two contracted agency caregivers (Staff F and Staff G) prior to them working.

Tuberculosis Two step skin testingWAC 388-78A-2484

Facility failed to ensure 1 of 2 sampled staff (Staff D) received TB test within required timeframe.

Food sanitationWAC 388-78A-2305

Facility failed to follow safe food handling/storing practices in the kitchen; kitchen equipment was soiled/disorganized, and staff failed to perform proper hand hygiene.

Intermittent nursing services systemsWAC 388-78A-2320

Facility failed to ensure staff had required nurse delegation training/credentials for 5 of 5 staff reviewed, and failed to provide current nurse delegation documents for 3 of 3 sampled residents.

Background checks Employment Nondisqualifying informationWAC 388-78A-24701

Facility failed to complete a character, competence, and suitability (CCS) determination for Staff B before allowing unsupervised access to vulnerable adults.

Training and home care aide certification requirementsWAC 388-78A-2474

Failed to ensure staff completed required orientation, safety training, dementia specialty training, CPR/First Aid certification, and CEUs.

Other requirementsWAC 388-78A-2040

Facility failed to maintain fire safety per state fire marshal regulations regarding smoking. Observed smoking in a non-designated area, lack of suitable ash trays, and improper disposal of smoking materials.

Liability insurance requiredWAC 388-78A-2732

Facility failed to maintain the required minimum liability insurance coverage of two million dollars per occurrence.

Storing, securing, and accounting for medicationsWAC 388-78A-2260

Facility failed to properly store medications; a cup containing nine unidentified medications was found in the medication cart.

Signing negotiated service agreementWAC 388-78A-2150

Facility failed to ensure signed Service Agreements for 2 of 5 sampled residents (R3 and R5).

Service agreement planningWAC 388-78A-2130

Facility failed to complete initial negotiated service agreements (NSA) for R3, failed to update NSA for R2 after condition changes/falls, and failed to complete NSAs within 30 days for R3 and R4.

Food and nutrition servicesWAC 388-78A-2300

Facility failed to provide a variety of food options as required; printer issues prevented posting of alternative menu.

Background check Employment-disqualifying informationWAC 388-78A-2470

Facility employed a staff member (Staff F) with a disqualifying negative background check result, allowing unsupervised access to residents.

Background checks Who is required to haveWAC 388-78A-2462

Facility failed to have required Washington State name/date of birth and fingerprint background checks completed for multiple staff members and contractors.

Tuberculosis Two step skin testingWAC 388-78A-2484

Failed to ensure 4 of 4 sampled staff received TB testing within required timeframes.

Examination of survey or inspection resultsRCW 70.129.070

Facility failed to publicly post and make inspection results easily accessible to residents and visitors.

Infection controlWAC 388-78A-2610

Facility failed to provide handwashing supplies (soap and paper towels) in 7 of 7 areas reviewed, risking spread of infection.

Disclosure of servicesWAC 388-78A-2710

Facility failed to provide a signed receipt of disclosure of services for 6 of 6 residents reviewed.

Negotiated service agreement contentsWAC 388-78A-2140

Facility failed to document the plan to provide necessary care, services, and behavioral interventions in the service agreements for 3 of 5 sampled residents (R2, R4, and R5).

Resident rights Notice Policy on accepting medicaidWAC 388-78A-2665

Facility failed to provide Medicaid policy notice to 4 of 4 sampled residents.

Licensee's responsibilitiesWAC 388-78A-2730

Licensee failed to ensure qualified staff, failed to maintain awareness of facility leadership, and failed to take actions to ensure resident safety regarding medication administration.

Background check Confidentiality Use restricted RetentionWAC 388-78A-2471

Failed to maintain required background check records for 3 of 5 sampled staff and 2 of 2 sampled agency staff.

Maintenance and housekeepingWAC 388-78A-3090

Facility failed to provide a safe, sanitary, and well-maintained environment. Findings include mold issues, unfinished construction exposing hazards, broken light fixtures, and unsecured room signage.

Food and nutrition servicesWAC 388-78A-2300

Facility failed to accommodate resident diets, provide a variety of food, document menu changes/substitutions, and maintain an approved dietary manual.

Resident rightsWAC 388-78A-2660

Facility failed to provide privacy by entering rooms without permission/knocking, and lacked a functioning grievance system.

Monitoring residents' well-beingWAC 388-78A-2120

Facility failed to identify changes in resident conditions for 3 of 5 residents and failed to implement interventions for a resident (R2) after 6 falls in one month.

Full assessment topicsWAC 388-78A-2090

Facility failed to complete a full assessment within 14 days of move-in for 1 of 2 sampled residents (R4).

May 9, 2025Investigation

The Department completed a follow-up inspection on 05/09/2025 and found no deficiencies.

Disclosure of ServicesWAC 388-78A-2710

Facility did not provide an updated Disclosure of Services form to residents with cognitive deficits.

Background ChecksWAC 388-78A-2462

Facility failed to provide background checks for Staff F and Staff G prior to their first day of work.

CPR/First AidWAC 388-78A-2474Corrected Feb 18, 2025

Staff E's CPR/First Aid certification was completed 57 days after the original plan of correction date.

Kitchen EnvironmentWAC 388-78A-2305Corrected May 7, 2025

Facility failed to complete kitchen repairs/remodel including missing cabinet doors/drawers, relying on makeshift cloth drapes.

Apr 22, 2025Enforcement
$1,800.00Report

The letter serves as formal notice of civil fines totaling $1,800.00 for uncorrected and recurring deficiencies previously cited on 2025-01-02 and 2025-02-21.

Intermittent nursing services systemsWAC 388-78A-2320 (2)(b)(3)(b)(c)(d)(e)

Failed to ensure nurse delegation was completed and documented for three residents, resulting in medication services by unqualified staff.

Training and home care aide certification requirementsWAC 388-78A-2474 (1)(2)(a)(b)(c)(d)(e)(4)(5)(6)

Failed to ensure one staff had dementia specialty training and home care aide certification.

Mar 5, 2025Enforcement
PenaltyReport

This letter serves as formal notification that the stop placement order previously placed on December 19, 2024, and continued on January 15, 2025, has been lifted effective March 4, 2025.

Feb 21, 2025Enforcement
$3,900.00Report

All listed deficiencies were previously cited on January 2, 2025. Total civil fines imposed: $3,900.00.

Intermittent nursing services systemsWAC 388-78A-2320

Failed to maintain and provide current nurse delegation documents for three residents, resulting in residents receiving medication services from unqualified staff.

Tuberculosis—Two step skin testingWAC 388-78A-2484

Failed to ensure one staff received their Tuberculosis test within the required time requirements.

Resident rights—Notice—Policy on accepting medicaid as a payment sourceWAC 388-78A-2665

Failed to ensure residents were provided a Medicaid policy for four residents.

Background check—Employment—Disqualifying information—Disqualifying negative actionsWAC 388-78A-2470

Failed to ensure one staff with disqualifying negative background check results was not employed by the facility.

Background checks—Who is required to haveWAC 388-78A-2462

Failed to have a Washington State name and Date of Birth background check completed for two contracted agency caregivers prior to them working at the facility.

Training and home care aide certification requirementsWAC 388-78A-2474

Failed to ensure staff had required orientation, DSHS five-hour orientation/safety training, CPR/First Aid, dementia specialty training, and home care aide certification.

Food sanitationWAC 388-78A-2305

Failed to follow and implement safe food handling and storing practices in the kitchen.

Food and nutrition servicesWAC 388-78A-2300

Failed to provide a variety of food for one kitchen reviewed.

Disclosure of servicesWAC 388-78A-2710

Failed to provide signed documentation that five residents received a copy of the facility's disclosure of services.

Feb 20, 2025Fire

The inspection resulted in an 'Approved' status. The facility confirmed no fire occurred, there were no injuries, and the fire department responded when the system was activated.

broken pipes complaint

Complaint investigation regarding broken sprinkler pipes. On 2/8/25, a pipe broke and fire watch was initiated. On 2/12/25, a remediation worker stepped on a pipe, setting off the system. No fire occurred, and the system is currently in normal status.

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References & Resources

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