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Nursing HomeMedicaid Investigative

Regency Coupeville Rehab and Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

311 Northeast 3rd Street, Coupeville, WA 98239112 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 6 Google reviews

5
4
3
2
1
Regency Coupeville Rehab and Nursing Center Nursing Home in Coupeville, WA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • High staff turnover (52%)
  • High RN turnover (53%)

Bottom 25% in WA · Below recommended RN staffing · Below chain average · $144,060 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the physical therapy team is highly regarded, the facility struggles with basic hygiene and responsiveness to resident needs. We strongly recommend visiting in person to observe the cleanliness of the rooms and asking management how they ensure call lights are answered promptly during weekend and night shifts.

Google Reviews

Google Reviews

6 reviews on Google
Regency Coupeville receives polarized feedback, with some residents praising the attentive staff and quality of care, while others report significant concerns regarding hygiene and responsiveness. While the physical therapy team is noted as a strength, multiple reviewers highlight issues with call light response times, facility cleanliness, and inconsistent care for residents with high needs.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean2.0ActivitiesN/AMeds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Skilled physical therapy team
  • Attentive individual nursing staff
  • Good quality of food

Concerns

  • Slow or non-existent response to call lights (mentioned by 2 reviewers)
  • Poor hygiene and lack of room cleanliness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.02023(1)2.72025(3)4.02026(3)

Distribution · 7 analyzed

5
3
4
1
3
0
2
2
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that some families have expressed concerns about response times, could you walk me through the current process for how staff are alerted to and prioritize resident call lights?
  • 2I noticed the facility has had some recent challenges with room maintenance; what is your current protocol for daily housekeeping and ensuring a hygienic environment for residents?
  • 3With the physical therapy team being a noted strength here, how do you integrate those therapy goals into the daily care plan for residents who need extra support?
  • 4Could you explain how the nursing team manages medication administration to ensure accuracy and consistency for residents?
  • 5What kind of social activities or enrichment programs are available to help residents stay engaged and connected with one another throughout the week?
  • 6How does your leadership team handle communication with families regarding changes in a resident's health status or care plan?

Personalized based on this facility's data


Key Review Excerpts

Their physical therapists are great, but they can't call themselves a rehab facility if all they offer is 20 minutes a day.

Rehab patient · 2026★★☆☆☆

Every staff member has been very attentive to my every need..After completing my care they make sure I am comfortable and do not need anything else.

Current resident · 2026★★★★★

His sheets haven't been changed even through he spilt coffee on them as well as other soiled areas, and has been there a week.

Long-term resident's family · 2025★★☆☆☆
Source: 6 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.67hrs
89%
Registered nurses for medical care
Total Nursing
3.96hrs
97%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

12

measures

Worse Than Avg

5

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.7%
Worse than Avg
Here
27.7%
US
15.3%
WA
18.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
12.1%
WA
17.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
19.5%
WA
12.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
15.5%
WA
15.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
19.4%
WA
23.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
14.4%
WA
15.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility53.8%
Worse than Avg
Here
53.8%
US
81.8%
WA
87.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility55.4%
Worse than Avg
Here
55.4%
US
79.8%
WA
82.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
WA
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
4penalties
Above state avg (17.1)
22 complaint-triggered
$144,060 in fines

This facility has concerning patterns of deficiencies across 103 violations, with families filing complaints that triggered 16 investigations. The most recurring problems involve abuse/neglect response protocols, fire safety systems, and medication management. Issues with abuse reporting and safety violations persist across multiple surveys despite corrections, indicating systemic problems. Given the significant complaint history and repeated safety concerns, families should carefully evaluate whether this facility can adequately protect and care for their loved ones.

Apr 20, 2026Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 26, 2026Complaint
5
0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

Jul 30, 2025Routine
18
0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0018Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0770Potential for harm · PatternCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jun 12, 2025Complaint
3
0678Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 22, 2025Complaint
1
0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Feb 21, 2025Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Federal Penalties

Fine

May 22, 2025

$9,110

Fine

May 22, 2025

$14,901

Payment Denial

Sep 6, 2024

5-day denial

Fine

Nov 22, 2023

$107,120

Ownership & Operations

Who Operates This Facility

Owner / Operator

Regency Coupeville Rehab and Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Regency Pacific Management

Chain Size

27 facilities nationwide

Chain avg rating: 3.6/5 · Rank 23 of 27

Ownership & Management

Owners

Stroud, David

Owner

33%

Key personnel

Regency Pacific Management LLCManagerBeddoe, MarvinManagerChu, CalebManagerMoffitt, EricManagerRapp, AndrewManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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