Regency Coupeville Rehab and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 6 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- High staff turnover (52%)
- High RN turnover (53%)
Bottom 25% in WA · Below recommended RN staffing · Below chain average · $144,060 in fines · Abuse citation
What this means for your family
While the physical therapy team is highly regarded, the facility struggles with basic hygiene and responsiveness to resident needs. We strongly recommend visiting in person to observe the cleanliness of the rooms and asking management how they ensure call lights are answered promptly during weekend and night shifts.
Google Reviews
Google Reviews
6 reviews on Google“Regency Coupeville receives polarized feedback, with some residents praising the attentive staff and quality of care, while others report significant concerns regarding hygiene and responsiveness. While the physical therapy team is noted as a strength, multiple reviewers highlight issues with call light response times, facility cleanliness, and inconsistent care for residents with high needs.”
Quality Themes
Tap a score for detailsStrengths
- Skilled physical therapy team
- Attentive individual nursing staff
- Good quality of food
Concerns
- Slow or non-existent response to call lights (mentioned by 2 reviewers)
- Poor hygiene and lack of room cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that some families have expressed concerns about response times, could you walk me through the current process for how staff are alerted to and prioritize resident call lights?
- 2I noticed the facility has had some recent challenges with room maintenance; what is your current protocol for daily housekeeping and ensuring a hygienic environment for residents?
- 3With the physical therapy team being a noted strength here, how do you integrate those therapy goals into the daily care plan for residents who need extra support?
- 4Could you explain how the nursing team manages medication administration to ensure accuracy and consistency for residents?
- 5What kind of social activities or enrichment programs are available to help residents stay engaged and connected with one another throughout the week?
- 6How does your leadership team handle communication with families regarding changes in a resident's health status or care plan?
Personalized based on this facility's data
Key Review Excerpts
“Their physical therapists are great, but they can't call themselves a rehab facility if all they offer is 20 minutes a day.”
“Every staff member has been very attentive to my every need..After completing my care they make sure I am comfortable and do not need anything else.”
“His sheets haven't been changed even through he spilt coffee on them as well as other soiled areas, and has been there a week.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of deficiencies across 103 violations, with families filing complaints that triggered 16 investigations. The most recurring problems involve abuse/neglect response protocols, fire safety systems, and medication management. Issues with abuse reporting and safety violations persist across multiple surveys despite corrections, indicating systemic problems. Given the significant complaint history and repeated safety concerns, families should carefully evaluate whether this facility can adequately protect and care for their loved ones.
Apr 20, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 26, 2026Complaint5
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Jul 30, 2025Routine18
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 12, 2025Complaint3
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 22, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 21, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
May 22, 2025
$9,110
Fine
May 22, 2025
$14,901
Payment Denial
Sep 6, 2024
5-day denial
Fine
Nov 22, 2023
$107,120
Ownership & Operations
Who Operates This Facility
Regency Coupeville Rehab and Nursing Center
for profit
Chain Affiliation
Regency Pacific Management
27 facilities nationwide
Chain avg rating: 3.6/5 · Rank 23 of 27
Ownership & Management
Owners
Stroud, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit regency-pacific.com
Medicare data downloads
Original nursing home datasets
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