Victoria Nursing & Rehabilitation Center, INC.
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 945 Google reviews
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What this means for your family
This facility is highly recommended for its exceptional physical therapy and dedicated nursing staff, which have helped many residents regain mobility. However, families should be aware of potential administrative bottlenecks; ensure you have a direct point of contact for medical records and monitor medication schedules closely during off-hours.
Google Reviews
Google Reviews
945 reviews on Google“Victoria Nursing & Rehabilitation Center receives overwhelmingly positive feedback from residents and their families, who frequently praise the facility's cleanliness, high-quality physical therapy, and the compassionate, attentive nature of the nursing and CNA staff. While the vast majority of reviews are glowing, a small number of critical reports highlight significant concerns regarding administrative responsiveness, communication with external medical offices, and occasional lapses in basic patient care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive nursing and CNA staff
- Impeccable facility cleanliness and hygiene
- High-quality, well-regarded meal service
Concerns
- Poor communication and administrative unresponsiveness to external medical offices (mentioned by 2 reviewers)
- Inconsistent attention to patient needs and medication timing during off-hours (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 267 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the quality of the meals here; could you tell us more about the daily dining experience and how much input residents have in the menu?
- 2The physical and occupational therapy programs seem to be a real strength of this facility; how do you tailor these therapies to meet an individual's specific recovery goals?
- 3Since we want to ensure seamless care, what is the process for your team to communicate important medical updates or changes in status to our family and outside doctors?
- 4We know the nursing and CNA staff are highly regarded for their compassion; how do you ensure that same level of attentive, personalized care is maintained during the overnight and weekend shifts?
- 5How does the facility manage medication timing and routine care during the off-hours to ensure consistency with the daytime schedule?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“My mother was brought in on a stretcher and left walking on her own!! The care provided to my mother over the last 3.5 months was nothing less than phenomenal.”
“My mother is not the best patient by any means and needs a lot of patience and support because of her anxious nature. The infection left her kidneys extremely weak so she needed dialysis. They would promptly get her up at 6 bathe her and send her down to get dialysis. No warm blanket, none of her prescribed psychiatric medications to”
“called from a DOCTORS office multiple times requesting a important piece of document on a mutual patient that is in their living facility to be faxed over to our office and they are unprofessional and non compliant dont want to assist dont provide any help or knowledge of anything just keep getting the run around”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering two recent inspections, indicating ongoing concerns about this facility's care quality. The most recurring problems involve care planning, medication management, and safety hazards, with some issues like incomplete care plans and accident hazards persisting across multiple surveys from 2022 to 2024. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests systemic challenges that families should carefully investigate during visits.
Aug 4, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 12, 2024Routine4
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 20, 2023Routine4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Jun 24, 2022Routine11
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Ownership & Operations
Who Operates This Facility
Victoria Nursing & Rehabilitation Center, INC.
for profit
Ownership & Management
Owners
Stacey Sr, Richard
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
945 reviews from families & visitors
Official Website
Visit victorianursing.net
Medicare data downloads
Original nursing home datasets
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