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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 945 Google reviews
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Victoria Nursing & Rehabilitation Center, INC. has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly effective physical and occupational therapy and compassionate and attentive nursing and cna staff. Review the component ratings and current source records before deciding.
Victoria Nursing & Rehabilitation Center receives overwhelmingly positive feedback from residents and their families, who frequently praise the facility's cleanliness, high-quality physical therapy, and the compassionate, attentive nature of the nursing and CNA staff. While the vast majority of reviews are glowing, a small number of critical reports highlight significant concerns regarding administrative responsiveness, communication with external medical offices, and occasional lapses in basic patient care during off-hours.
Quality Themes
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Concerns
Rating Trends
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Distribution · 267 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My mother was brought in on a stretcher and left walking on her own!! The care provided to my mother over the last 3.5 months was nothing less than phenomenal.”
“My mother is not the best patient by any means and needs a lot of patience and support because of her anxious nature. The infection left her kidneys extremely weak so she needed dialysis. They would promptly get her up at 6 bathe her and send her down to get dialysis. No warm blanket, none of her prescribed psychiatric medications to”
“called from a DOCTORS office multiple times requesting a important piece of document on a mutual patient that is in their living facility to be faxed over to our office and they are unprofessional and non compliant dont want to assist dont provide any help or knowledge of anything just keep getting the run around”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints triggering two recent inspections, indicating ongoing concerns about this facility's care quality. The most recurring problems involve care planning, medication management, and safety hazards, with some issues like incomplete care plans and accident hazards persisting across multiple surveys from 2022 to 2024. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests systemic challenges that families should carefully investigate during visits.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Victoria Nursing & Rehabilitation Center, INC.
for profit
Owners
Stacey Sr, Richard
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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