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Nursing HomeMedicaid

University Health and Rehabilitation Center

Strong Medicare quality ratings; families often praise clean, modern, and well-maintained facility. Still worth an in-person visit.

724 Nw 19th St, Allapattah · Miami, FL 33136148 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 206 Google reviews

5
4
3
2
1
University Health and Rehabilitation Center Nursing Home in Miami, FL — Street View
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What this means for your family

While many families praise the facility's modern environment and rehab therapy, the recurring reports of neglect, poor communication, and medication errors are red flags. I strongly recommend visiting unannounced, specifically checking on the cleanliness of the rooms and observing staff-to-patient interactions, and ensuring you have a direct line to a supervisor before admitting a loved one.

Google Reviews

Google Reviews

206 reviews on Google
University Health and Rehabilitation Center receives highly polarized feedback, with many families praising the facility's cleanliness, modern appearance, and the dedication of specific nursing and therapy staff. However, a significant number of reviewers report critical failures in communication, including persistent difficulty reaching staff by phone, and serious allegations regarding neglect, poor hygiene, and inadequate staffing ratios.

Quality Themes

Tap a score for details
Food7.0Staff5.0Clean8.0Activities6.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Clean, modern, and well-maintained facility
  • Effective and professional physical therapy team
  • Attentive and compassionate individual nurses
  • Helpful admissions and social services staff

Concerns

  • Persistent inability to reach staff via telephone (mentioned by 9 reviewers)
  • Inadequate staffing ratios leading to neglect (mentioned by 6 reviewers)
  • Poor hygiene and unpleasant odors (mentioned by 4 reviewers)
  • Lack of compassion or verbal abuse by staff (mentioned by 4 reviewers)
  • Medication management errors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(3)'20(10)'22(23)'24(29)'26(21)

Distribution · 209 analyzed

5
164
4
10
3
2
2
7
1
26

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility is very well-maintained and modern; how does the team ensure the common areas and resident rooms stay fresh and clean throughout the day?
  • 2It's great to see the positive feedback regarding your physical therapy team; could you tell me more about how they work with new residents to meet their mobility goals?
  • 3Since communication is so important for families, what is the best way for us to reach the nursing staff or social services if we have a quick question during the day?
  • 4Could you walk me through your specific protocols for medication administration and how you double-check accuracy for each resident?
  • 5What is the process for handling medical emergencies or changes in a resident's condition during the overnight hours?
  • 6What kind of daily activities or social events do you have planned to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The facility is amazing more like a five star hotel. Everyone was super nice my mother loves it, I feel save leaving her there.

Family member of resident · 2023☆☆☆☆

My father fell down at this place twice, resulting in a broken femur bone. They don’t keep track of impatiens fallow up appointments. Cero communication with patients relatives. Poor hygiene, bad smell all over the facility.

Daughter of resident · 2026★★☆☆☆

I just feel for the CNA. Their ratio is 1 to 18 patients. That’s an extremely task. The consequences are patients that may not get the attention needed on a timely manner.

Concerned visitor/family · 2024★★★☆☆
Source: 206 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.41hrs
OK
Registered nurses for medical care
Total Nursing
3.59hrs
88%
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
27%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility2.9%
Better than Avg
Here
2.9%
US
19.4%
FL
11.5%
Miami-dade
4.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
15.3%
FL
10.6%
Miami-dade
6.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
15.5%
FL
8.7%
Miami-dade
11.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
19.5%
FL
15.0%
Miami-dade
14.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
14.4%
FL
9.1%
Miami-dade
7.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
Miami-dade
99.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
79.8%
FL
94.7%
Miami-dade
98.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
81.8%
FL
94.8%
Miami-dade
99.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
FL
1.5%
Miami-dade
2.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (7.3)
3 complaint-triggered

University Health and Rehabilitation Center has 32 federal deficiencies across four surveys, with families filing two complaints that triggered investigations into resident notification and safety supervision issues. The facility shows recurring problems with resident rights protections, medication management, and dietary services that persist across multiple inspections from 2022 to 2025, though the provider reports correcting each violation when cited.

Apr 1, 2026Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 22, 2025Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Feb 17, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 11, 2024Routine
8
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Nov 15, 2022Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0808Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

University Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Onyx Health

Chain Size

11 facilities nationwide

Chain avg rating: 4.9/5 · Rank 8 of 8 (Worst)

Ownership & Management

Owners

Allapattah Opco Holdings, LLC

Owner · Organization

100%

Key personnel

Schuster, RachelOfficer / DirectorAcosta, YalmarManagerCamacho, AlejandroManagerGonzalez, MarginaManagerOjeda, ManuelManager
Source: Medicare provider data

Contact

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References & Resources

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