Ponce Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 168 Google reviews
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What this means for your family
Ponce Health and Rehabilitation Center is often praised for its clean environment and effective rehab therapy, making it a potential option for short-term recovery. However, the recurring complaints regarding communication failures and inconsistent care standards are significant red flags. We strongly recommend visiting in person at different times of the day and speaking directly with the Director of Nursing about their protocols for family updates and call-light response times.
Google Reviews
Google Reviews
168 reviews on Google“Ponce Health and Rehabilitation Center receives highly polarized feedback, with many families praising the facility as a clean, welcoming environment with attentive nursing and therapy staff. However, a significant number of reviewers report severe concerns regarding communication, neglect, and poor management, suggesting that experiences can vary drastically depending on the specific staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Warm and attentive nursing staff
- Effective rehabilitation therapy team
- Bilingual staff (English/Spanish)
Concerns
- Difficulty reaching staff by phone or getting calls returned (mentioned by 7 reviewers)
- Neglect of basic patient hygiene and dignity (mentioned by 6 reviewers)
- Medication management and administration issues (mentioned by 4 reviewers)
- Staff responsiveness to call lights (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 126 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility is; how do you ensure this level of care is consistent across all resident rooms?
- 2Since your team is bilingual, how does that help in communicating important health updates to families who prefer Spanish?
- 3What specific protocols are in place to ensure medication is administered accurately and on time every day?
- 4How do you train your nursing staff to respond quickly to call lights and ensure no resident's needs are overlooked?
- 5We want to make sure we can stay in the loop; what is the best way for us to reach a staff member directly if we have an urgent question?
- 6How do you approach personal hygiene and daily grooming to ensure every resident maintains their dignity?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department worked with her consistently and helped her regain strength and confidence, ultimately allowing her to return home.”
“My grandmother was admitted here because she had advanced Alzheimer’s disease. In this place, she caught Covid several times, caught a stroke and a heart attack which eventually led to her death.”
“The rehab team here is amazing. She had a roommate who was adorable, and became my mother’s friend immediately. The staff is very friendly and speak Spanish, which was very helpful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ponce Health and Rehabilitation Center has 28 deficiencies across three surveys, with all issues reportedly corrected by the facility. The most recurring problems involve fire safety systems, medication management, and daily care assistance. However, some concerns persist across multiple surveys, including resident screening processes and fire door maintenance. While no family complaints triggered inspections, the pattern of repeated deficiencies in critical safety areas warrants careful consideration during your visit.
May 15, 2025Routine5
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Dec 21, 2023Routine5
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 20, 2022Routine18
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Ownership & Operations
Who Operates This Facility
Ponce Health and Rehabilitation Center
for profit
Chain Affiliation
Onyx Health
11 facilities nationwide
Chain avg rating: 4.9/5 · Rank 4 of 8 (Best)
Ownership & Management
Owners
Ponce Opco Holdings, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
168 reviews from families & visitors
Official Website
Visit poncerehab.com
Medicare data downloads
Original nursing home datasets
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