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Strong Medicare quality ratings; public reviewers often praise effective rehabilitation therapy programs. Still worth an in-person visit.
based on 130 Google reviews
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Jackson Gardens Health and Rehabilitation Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: effective rehabilitation therapy programs and clean and well-maintained facility. Review the component ratings and current source records before deciding.
Jackson Gardens Health and Rehabilitation Center receives highly polarized feedback, with many families praising the cleanliness, friendly staff, and effective rehabilitation therapy. However, a significant number of critical reviews allege serious neglect, including poor communication, unresponsiveness to call buttons, and hygiene issues. Families should be aware of the stark contrast between the positive experiences reported by some and the severe safety concerns raised by others.
Quality Themes
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Concerns
Rating Trends
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Distribution · 130 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“All the nurses and staff were always very friendly, knowledgeable and caring. The staff always took their time to provide care professionally and show great kindness.”
“If you don't mind visiting your parents and finding them on the floor but naked more than once and your the one that finds them meanimg they've been there who knows how long then this is the place for you.”
“I was there for over 5 hours without access to a urinal. Your staff came in and turned me over like a piece of meat to check for bedsores, yet they couldn't respond to the call button during that entire time.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Jackson Gardens has a pattern of recurring deficiencies across three surveys, with issues most frequently in fire safety systems, medication management, and infection control appearing repeatedly over multiple inspections. The facility shows persistent challenges with maintaining safety standards, as fire safety and infection control problems have recurred from 2022 through 2024, suggesting difficulty sustaining corrections despite reported fixes after each survey.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Jackson Gardens Health and Rehabilitation Center
for profit
Onyx Health
11 facilities nationwide
Chain avg rating: 4.9/5 · Rank 1 of 8 (Highest rating)
Owners
Jackson Opco Holdings, LLC
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
130 reviews from families & visitors
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