Jackson Gardens Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise effective rehabilitation therapy programs. Still worth an in-person visit.
based on 130 Google reviews
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What this means for your family
While many families report successful rehabilitation outcomes and a clean environment, there is a recurring pattern of severe neglect and communication failures. If you choose this facility, ensure you have a designated point of contact and visit frequently to monitor your loved one's care, as response times and hygiene standards appear inconsistent.
Google Reviews
Google Reviews
130 reviews on Google“Jackson Gardens Health and Rehabilitation Center receives highly polarized feedback, with many families praising the cleanliness, friendly staff, and effective rehabilitation therapy. However, a significant number of critical reviews allege serious neglect, including poor communication, unresponsiveness to call buttons, and hygiene issues. Families should be aware of the stark contrast between the positive experiences reported by some and the severe safety concerns raised by others.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Clean and well-maintained facility
- Friendly and compassionate nursing staff
- Responsive administrative leadership
Concerns
- Difficulty reaching staff by phone or getting calls returned (mentioned by 5 reviewers)
- Neglect of basic patient needs (hygiene, call button response) (mentioned by 6 reviewers)
- Language barriers hindering communication with staff (mentioned by 3 reviewers)
- Confusion regarding facility affiliation with local hospitals (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 130 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that communication is a top priority for families; what is the best way for us to stay in touch with the nursing team and ensure we get timely updates?
- 2Since we want to be proactive about care, what is your current process for managing medications and ensuring residents receive their doses accurately and on time?
- 3We understand that staffing can be challenging; how do you ensure that residents receive consistent attention for their daily hygiene and timely responses when they use their call buttons?
- 4I see that you are active in responding to feedback online; how do you use that input from families to improve the daily experience for residents?
- 5Could you tell us more about the daily activities and social programs available to help residents stay engaged and connected with others in the facility?
- 6Given the facility's focus on rehabilitation, how do you coordinate medical care and communication with local hospitals if a resident needs to be transferred for an emergency?
Personalized based on this facility's data
Key Review Excerpts
“All the nurses and staff were always very friendly, knowledgeable and caring. The staff always took their time to provide care professionally and show great kindness.”
“If you don't mind visiting your parents and finding them on the floor but naked more than once and your the one that finds them meanimg they've been there who knows how long then this is the place for you.”
“My father was diagnosed with ALS... We had no option but to place him in a place that could take care of him while relieving some kind of stress out of our very chaotic lifes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Jackson Gardens has a pattern of recurring deficiencies across three surveys, with issues most frequently in fire safety systems, medication management, and infection control appearing repeatedly over multiple inspections. The facility shows persistent challenges with maintaining safety standards, as fire safety and infection control problems have recurred from 2022 through 2024, suggesting difficulty sustaining corrections despite reported fixes after each survey.
Sep 26, 2024Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jun 22, 2023Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
May 19, 2022Routine14
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Jackson Gardens Health and Rehabilitation Center
for profit
Chain Affiliation
Onyx Health
11 facilities nationwide
Chain avg rating: 4.9/5 · Rank 3 of 8 (Best)
Ownership & Management
Owners
Jackson Opco Holdings, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
130 reviews from families & visitors
Official Website
Visit onyxcares.com
Medicare data downloads
Original nursing home datasets
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