Riverside Care Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 74 Google reviews
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What this means for your family
Riverside Care Center is frequently praised for its compassionate staff and effective therapy programs, making it a potential option for those prioritizing bedside care. However, the facility's aging infrastructure and reports of poor building maintenance are significant drawbacks. We strongly recommend visiting in person to assess the cleanliness and asking management directly about their communication protocols to ensure your loved one's needs will be met.
Google Reviews
Google Reviews
74 reviews on Google“Riverside Care Center receives highly polarized feedback, with many families praising the compassionate nursing staff and the warm, family-like atmosphere. However, significant concerns exist regarding the aging physical condition of the building, with some visitors noting odors and a lack of modern amenities. While many report high satisfaction with patient care, others have raised serious allegations regarding neglect and communication difficulties.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Welcoming, family-like environment
- Effective therapy and rehabilitation services
- Responsive administrative leadership
Concerns
- Aging, decrepit building condition and unpleasant odors (mentioned by 4 reviewers)
- Inadequate communication with family members (mentioned by 2 reviewers)
- Serious allegations of neglect and lack of basic hygiene/hydration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has been serving residents for some time, what is the current plan or schedule for facility-wide building updates and deep-cleaning maintenance?
- 2I noticed some feedback regarding the facility's environment; how do you ensure that daily housekeeping and odor control protocols are consistently maintained throughout the hallways and resident rooms?
- 3With a 5-star staffing rating, how do you ensure that this high level of care translates into proactive, regular communication with family members regarding their loved one's daily status?
- 4Can you walk me through the specific protocols in place to ensure residents receive consistent hydration and hygiene support throughout the day and night?
- 5What does a typical daily activity calendar look like for residents, and how do you encourage social engagement among the 120 residents living here?
- 6How does your clinical team manage medical emergencies or acute changes in health, and what is your process for notifying families during those critical moments?
Personalized based on this facility's data
Key Review Excerpts
“My mother have become part of the residents and I never felt that comfortable on leaving her in a nursery home as I feel in Riverside. The personnel in Riverside is very caring and professional.”
“Yes the building itself could use some work. My mom had been here for 4 months now and I can say that I can turn an eye to the cosmetics of the building because they are taking care of her, she is clean, no bed sores and they are on top of her.”
“The building is decrepit, so sad! Some areas have just been painted over over the years, and other things are in their original status from whatever long ago it was built. Everywhere smells old and like mold.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riverside Care Center shows a mixed but improving record with 9 deficiencies across 3 surveys, all corrected by the facility. The most recurring issues involve fire safety equipment (elevator controls appearing twice) and care planning processes. Other deficiencies included respiratory care, nursing staffing notifications, and facility maintenance. While no complaints triggered inspections, families should verify that recent corrections in resident assessment and treatment protocols have been sustained.
Mar 6, 2025Routine3
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 21, 2023Routine3
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Sep 15, 2022Routine3
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Ownership & Operations
Who Operates This Facility
Riverside Care Center
for profit
Ownership & Management
Owners
Stacey Health Care Centers INC Riverside Care Center
Owner · Organization
Stacey Sr, Richard
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit riversidecarecenter.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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