Nursing HomeMedicaid Medicare 5-star

Riverside Care Center

Strong Medicare quality ratings; public reviewers often praise compassionate and attentive nursing staff. Still worth an in-person visit.

899 Nw 4th Street, Little Havana · Miami, FL 33128|120 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 74 Google reviews

(305) 326-1236 Directions Website

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What this means for your family

Riverside Care Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: compassionate and attentive nursing staff and welcoming, family-like environment. Review the component ratings and current source records before deciding.

Google Reviews

76 public Google reviews available

Riverside Care Center receives highly polarized feedback, with many families praising the compassionate nursing staff and the warm, family-like atmosphere. However, significant concerns exist regarding the aging physical condition of the building, with some visitors noting odors and a lack of modern amenities. While many report high satisfaction with patient care, others have raised serious allegations regarding neglect and communication difficulties.

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Welcoming, family-like environment
Effective therapy and rehabilitation services
Responsive administrative leadership

Concerns

Aging, decrepit building condition and unpleasant odors (mentioned by 4 reviewers)
Inadequate communication with family members (mentioned by 2 reviewers)
Serious allegations of neglect and lack of basic hygiene/hydration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 76 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given that the facility has been serving residents for some time, what is the current plan or schedule for facility-wide building updates and deep-cleaning maintenance?
2I noticed some feedback regarding the facility's environment; how do you ensure that daily housekeeping and odor control protocols are consistently maintained throughout the hallways and resident rooms?
3With a 5-star staffing rating, how do you ensure that this high level of care translates into proactive, regular communication with family members regarding their loved one's daily status?
4Can you walk me through the specific protocols in place to ensure residents receive consistent hydration and hygiene support throughout the day and night?
5What does a typical daily activity calendar look like for residents, and how do you encourage social engagement among the 120 residents living here?
6How does your clinical team manage medical emergencies or acute changes in health, and what is your process for notifying families during those critical moments?

Personalized based on this facility's data

Key Review Excerpts

“The building is decrepit, so sad! Some areas have just been painted over over the years, and other things are in their original status from whatever long ago it was built. Everywhere smells old and like mold.”

Prospective family member · 2023★★☆☆☆

“The administrator, Juan, is welcoming and seen working all around. He is approachable and genuinely interested in the wellbeing of his residents and staff.”

Family member · 2022★★★★★

Source: 76 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.22hrs

Registered nurses for medical care

Total Nursing

4.84hrs

All nurses + aides combined

Staff Turnover

33%

Lower is better (< 30% = good)

RN Turnover

33%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

4.6%

Miami-dade

4.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility10.5%

Mixed vs Avgs

Here

10.5%

19.0%

10.5%

Miami-dade

3.8%

Residents whose walking got worse

↓ Lower is better

This Facility6.2%

Better than Avg

Here

6.2%

14.1%

9.5%

Miami-dade

6.6%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

98.2%

Miami-dade

99.8%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

99.2%

Miami-dade

99.9%

Residents on antipsychotic medication

↓ Lower is better

This Facility12.9%

Mixed vs Avgs

Here

12.9%

15.4%

8.6%

Miami-dade

10.8%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

94.7%

Miami-dade

98.4%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

82.0%

95.2%

Miami-dade

99.3%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility11.6%

Worse than Avg

Here

11.6%

1.6%

1.5%

Miami-dade

2.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

9findings in history

Latest survey: 3 · well below FL avg (7.3)

Riverside Care Center shows a mixed but improving record with 9 deficiencies across 3 surveys, all corrected by the facility. The most recurring issues involve fire safety equipment (elevator controls appearing twice) and care planning processes. Other deficiencies included respiratory care, nursing staffing notifications, and facility maintenance. While no complaints triggered inspections, families should verify that recent corrections in resident assessment and treatment protocols have been sustained.

Jun 11, 2026Routine3 findings

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Mar 6, 2025Routine3 findings

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 21, 2023Routine3 findings

0732Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0531Potential for harm · IsolatedCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Riverside Care Center

Organization Type

for profit

Ownership & Management

Owners

Stacey Health Care Centers INC Riverside Care Center

Owner · Organization

Stacey Sr, Richard

Owner

Key personnel

Forvis Mazars LlpManagerAlejandre, AgnesManagerBencomo, MarlenisManagerGold, AngelinaManagerLiva, AdrianManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(305) 326-1236

riversidecarecenter.com

899 Nw 4th Street

Miami, FL 33128

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

74 reviews from families & visitors

Official Website

Visit riversidecarecenter.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.