Vibra Hospital of Northern California D/p Snf
Strong Medicare quality ratings; families often praise exceptional wound care and specialized medical teams. Still worth an in-person visit.
based on 158 Google reviews

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What this means for your family
This facility is an excellent choice for specialized wound care and intensive physical rehabilitation, often providing life-changing results. However, families must remain active advocates for their loved ones, specifically monitoring call light response times and ensuring medication accuracy, as these are the facility's most documented weaknesses.
Google Reviews
Google Reviews
158 reviews on Google“Families considering Vibra Hospital of Northern California will find a facility highly praised for its compassionate wound care team, skilled physical therapy, and a dedicated concierge service that eases the transition for patients. However, there are significant, recurring reports of serious concerns regarding nursing response times, medication errors, and inconsistent communication from the administration.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional wound care and specialized medical teams
- Compassionate and attentive physical/occupational therapy
- Helpful and friendly concierge service
- High-quality, nutritious food and dining options
Concerns
- Slow nursing response times and neglected call lights (mentioned by 5 reviewers)
- Inadequate communication from administration and doctors (mentioned by 4 reviewers)
- Staffing shortages and overworked personnel (mentioned by 3 reviewers)
- Issues with medication management and accuracy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 159 analyzed
How They Respond to Reviews
The owner uses a mix of templated phrases for positive reviews and a more personalized, proactive approach for negative reviews. While many 5-star responses rely on repetitive scripts, negative reviews are met with direct apologies and specific invitations to call the CMO/CEO to resolve issues.
Questions for Your Tour
- 1We've heard wonderful things about the wound care expertise and the specialized medical teams here; could you tell us more about how that specialized care is integrated into daily routines?
- 2Since the facility is so close-knit with 32 residents, how do you ensure that call lights are answered promptly and that nursing staff can stay on top of every resident's needs?
- 3What specific protocols do you have in place to ensure medication management is always accurate and that there is clear communication between doctors and the family?
- 4We noticed the concierge service is highly regarded; how does that service help families stay connected and informed about their loved one's progress?
- 5Could you describe what a typical day looks like regarding dining and social activities, especially since we've heard the food quality is a real highlight here?
- 6In the event of a medical emergency after hours, what is the process for notifying the family and ensuring immediate care is provided?
Personalized based on this facility's data
Key Review Excerpts
“The wound team at vibra was the best trained wound team I have dealt with.”
“Lisa the concierge... made me feel so much at home that my time spent here was very pleasant.”
“I was at Vibra for 2 weeks and absolutely everyone that I met was amazing. The case manager went above and beyond to help me.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
1
measures
1
measures
1
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering investigations, with deficiencies found in resident rights, nursing staffing, and abuse prevention responses. The facility shows persistent problems across nutrition services, safety systems, and infection control spanning three years from 2023-2025. While all deficiencies have correction dates, the recurring issues in critical care areas suggest ongoing operational challenges families should carefully consider.
May 23, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 5, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 14, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Mar 7, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 7, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
May 10, 2023Complaint3
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Ownership & Operations
Who Operates This Facility
Vibra Hospital of Northern California D/p Snf
for profit
Chain Affiliation
Vibra Healthcare
3 facilities nationwide
Chain avg rating: 3.3/5 · Rank 1 of 3 (Best)
Ownership & Management
Owners
Hollinger Holding Company LLC
Owner (parent company) · Organization
Vibra Healthcare, LLC
Owner (parent company) · Organization
Carr, Francis
Owner (parent company)
Diebold, James
Owner (parent company)
Hollinger, Brad
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
158 reviews from families & visitors
Official Website
Visit vhnorcal.com
Medicare data downloads
Original nursing home datasets
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