Quartz Hill Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 65 Google reviews
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What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as their rehab teams are consistently rated as top-tier. However, families should closely monitor meal quality and, most importantly, verify that call lights are being answered promptly, as responsiveness to patient needs has been a recurring point of failure in several reviews.
Google Reviews
Google Reviews
65 reviews analyzed“Families considering Quartz Hill Post Acute will find a facility highly praised for its exceptional physical and occupational therapy teams and a compassionate nursing staff. While many residents achieve successful recoveries, some families have reported significant concerns regarding inconsistent response to call buttons and dissatisfaction with food quality and variety.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Compassionate and professional nursing staff
- Clean and well-maintained environment
- Warm and welcoming atmosphere for families
Concerns
- Slow or non-existent response to nurse call buttons (mentioned by 3 reviewers)
- Poor food quality and lack of dietary variety (mentioned by 4 reviewers)
- Inconsistent medication management or administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The administrator provides highly personalized responses that frequently use the reviewer's name and acknowledge specific family members or staff members mentioned. He proactively addresses constructive criticism regarding food and facility maintenance by outlining specific corrective actions.
Questions for Your Tour
- 1I noticed the facility is very responsive to family feedback; how does the management team use resident and family input to make improvements around the building?
- 2We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to meet their mobility goals?
- 3What is the typical response time when a resident uses their call button, and how do you ensure staff are alerted promptly during busy shifts?
- 4Could you describe the daily dining experience, specifically regarding how much variety there is in the menus and how much input residents have on their meals?
- 5What specific protocols are in place to ensure that medications are administered accurately and on a consistent schedule every day?
- 6In the event of a medical emergency during the night, what is the process for notifying the family and coordinating care with outside physicians?
Personalized based on this facility's data
Key Review Excerpts
“After his isolation, PT worked with him diligently to get him walking strong enough to return home. Nursing staff, therapy staff and ancillary staff were professional, helpful and friendly.”
“The nursing staff and support team are amazing! AJ was my mother in-law’s nurse, he was the best, caring, communicative and professional along side his empathy for her and for my husband and I.”
“On multiple occasions over two days, she pressed the “call” button for help…nobody came. She called out for help…nobody came. We signed her out prior to being released as the care was so poor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have frequently filed complaint reports leading to 17 violations, with issues persisting across multiple years in infection control, fire safety, and resident care quality. The facility shows recurring problems with infection prevention programs (cited in 2023, 2024, and 2025), safety hazards and accident prevention, and medication management errors. While all deficiencies show correction dates, the pattern of repeated violations in critical care areas suggests ongoing challenges with sustained compliance and quality oversight.
Feb 28, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Feb 13, 2025Routine15
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 23, 2025Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 24, 2024Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jun 14, 2024Complaint1
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Federal Penalties
Fine
Jun 26, 2023
$2,823
Fine
Jun 20, 2023
$2,470
Fine
May 30, 2023
$5,244
Ownership & Operations
Who Operates This Facility
Quartz Hill Post Acute
for profit
Chain Affiliation
West Harbor Healthcare
8 facilities nationwide
Chain avg rating: 3.9/5 · Rank 6 of 8
Ownership & Management
Owners
Valley Capital Investments LLC
Owner · Organization
West Harbor Healthcare LLC
Owner · Organization
Galbasini, Kevin
Owner (parent company)
Gill, Daniel
Owner (parent company)
Rosenhan, Cameron
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit quartzhillpostacute.com
Medicare data downloads
Original nursing home datasets
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