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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 72 Google reviews
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Quartz Hill Post Acute has a middle-range Medicare overall rating. Strengths include exceptional physical and occupational therapy. Some reviewers note concerns about slow or non-existent response to nurse call buttons (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Families considering Quartz Hill Post Acute will find a facility highly praised for its exceptional physical and occupational therapy teams and a compassionate nursing staff. While many residents achieve successful recoveries, some families have reported significant concerns regarding inconsistent response to call buttons and dissatisfaction with food quality and variety.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
The administrator provides highly personalized responses that frequently use the reviewer's name and acknowledge specific family members or staff members mentioned. He proactively addresses constructive criticism regarding food and facility maintenance by outlining specific corrective actions.
Personalized based on this facility's data
Key Review Excerpts
“After his isolation, PT worked with him diligently to get him walking strong enough to return home. Nursing staff, therapy staff and ancillary staff were professional, helpful and friendly.”
“The nursing staff and support team are amazing! AJ was my mother in-law’s nurse, he was the best, caring, communicative and professional along side his empathy for her and for my husband and I.”
“Everyone knew her by name, knew her likes and dislikes and every time a family member came in, the staff were always so warm and welcoming, always greeting us with a smile.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have frequently filed complaint reports leading to 17 violations, with issues persisting across multiple years in infection control, fire safety, and resident care quality. The facility shows recurring problems with infection prevention programs (cited in 2023, 2024, and 2025), safety hazards and accident prevention, and medication management errors. While all deficiencies show correction dates, the pattern of repeated violations in critical care areas suggests ongoing challenges with sustained compliance and quality oversight.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quartz Hill Post Acute
for profit
West Harbor Healthcare
8 facilities nationwide
Chain avg rating: 3.9/5 · Rank 6 of 8
Owners
Galbasini, Kevin
Owner (parent company)
Gill, Daniel
Owner (parent company)
Rosenhan, Cameron
Owner (parent company)
Valley Capital Investments LLC
Owner · Organization
West Harbor Healthcare LLC
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
72 reviews from families & visitors
Official Website
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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