VI at Palo Alto
Strong Medicare quality ratings; families often praise excellent pt and ot rehabilitation teams. Still worth an in-person visit.
based on 54 Google reviews
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What this means for your family
The exceptional physical and occupational therapy teams at Vi at Palo Alto are a major asset for families managing post-surgery recovery. While the facility is exceptionally clean and the food is excellent, you should closely monitor nursing responsiveness and ensure that care plans are being followed, as some families have reported delays in assistance.
Google Reviews
Google Reviews
54 reviews on Google“Families considering the skilled nursing unit at Vi at Palo Alto can expect exceptional physical and occupational therapy, with many reviewers highlighting significant recovery progress. While the facility is widely praised for its cleanliness, high-quality food, and professional medical team, some families have reported concerns regarding nursing responsiveness and staffing levels during certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Excellent PT and OT rehabilitation teams
- High standards of cleanliness and maintenance
- High-quality and dietary-friendly dining options
- Professional and compassionate medical staff
Concerns
- Nursing responsiveness and neglect (mentioned by 2 reviewers)
- Rushed dining experience and housekeeping time constraints
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
The owner uses a small set of highly repetitive, templated responses that vary only slightly in phrasing. The responses focus on thanking the reviewer and acknowledging the 'Vi at Palo Alto care center' without addressing specific details mentioned in the reviews.
Questions for Your Tour
- 1I noticed how much the management engages with feedback from the community; how does the team use resident and family input to improve daily services?
- 2With such high praise for your PT and OT teams, how do you tailor rehabilitation plans to help a resident regain their specific independence?
- 3We want to ensure our loved one feels heard; what is the protocol for when a resident needs nursing assistance during the night or between scheduled rounds?
- 4The dining options sound wonderful; how do you balance providing high-quality, dietary-friendly meals with ensuring residents don't feel rushed during mealtime?
- 5How does the housekeeping schedule work to ensure the rooms stay as clean and well-maintained as the facility's reputation suggests?
- 6In the event of a sudden medical change or an emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT teams are excellent and facilitated my healing progress and confidence. The nursing is professional and caring. My room and bathroom (and whole facility) were kept extremely clean and tidy.”
“My mother has been in rehab for the past 3 weeks after fracturing her hip in a fall. When she arrived she could barely get out of bed. In three weeks she's walking and dressing herself.”
“The staff neglected him, leaving him alone for hours, often in soiled clothes. When he fell going to the bathroom in his own room... they expected us to hire full time help for him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has had recurring issues across multiple areas, with families filing complaints that led to deficiencies regarding accident prevention and care planning. The most frequent problems involve medication management, fire safety systems, and infection control. While all cited deficiencies show correction dates, the pattern of repeated issues with medication errors, heating/ventilation systems, and infection prevention across different survey years suggests ongoing operational challenges that families should discuss during visits.
Jan 26, 2026Routine7
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 23, 2024Routine18
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 22, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 15, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 15, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Mar 17, 2023Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
VI at Palo Alto
for profit
Chain Affiliation
VI Living
10 facilities nationwide
Chain avg rating: 4.8/5 · Rank 1 of 10 (Best)
Ownership & Management
Owners
Margot and Tom Pritzker Foundation
Owner (parent company) · Organization
P. G. - Daniel Trust
Owner (parent company) · Organization
P. G. - Don #3 Trust
Owner (parent company) · Organization
P. G. - Jim Trust
Owner (parent company) · Organization
P. G. - Johnny Trust
Owner (parent company) · Organization
P. G. - Karen Trust
Owner (parent company) · Organization
P. G. - Linda Trust
Owner (parent company) · Organization
P. G. - Nicholas Trust
Owner (parent company) · Organization
P. G. - Tony Trust
Owner (parent company) · Organization
Pritzker Pucker Family Foundation no. 2
Owner (parent company) · Organization
Poorman, John
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Smith, Gary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit viliving.com
Medicare data downloads
Original nursing home datasets
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