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Strong Medicare quality ratings; public reviewers often praise excellent pt and ot rehabilitation teams. Still worth an in-person visit.
based on 113 Google reviews
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VI at Palo Alto has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: excellent pt and ot rehabilitation teams and high standards of cleanliness and maintenance. Review the component ratings and current source records before deciding.
Families considering the skilled nursing unit at Vi at Palo Alto can expect exceptional physical and occupational therapy, with many reviewers highlighting significant recovery progress. While the facility is widely praised for its cleanliness, high-quality food, and professional medical team, some families have reported concerns regarding nursing responsiveness and staffing levels during certain shifts.
Quality Themes
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Concerns
Rating Trends
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Distribution · 135 analyzed
The owner uses a small set of highly repetitive, templated responses that vary only slightly in phrasing. The responses focus on thanking the reviewer and acknowledging the 'Vi at Palo Alto care center' without addressing specific details mentioned in the reviews.
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT teams are excellent and facilitated my healing progress and confidence. The nursing is professional and caring. My room and bathroom (and whole facility) were kept extremely clean and tidy.”
“My mother has been in rehab for the past 3 weeks after fracturing her hip in a fall. When she arrived she could barely get out of bed. In three weeks she's walking and dressing herself.”
“The food is amazing. The rooms are beautiful, and the nurses really love their jobs. Andrea, the director of nursing, is always available for questions and assistance.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has had recurring issues across multiple areas, with families filing complaints that led to deficiencies regarding accident prevention and care planning. The most frequent problems involve medication management, fire safety systems, and infection control. While all cited deficiencies show correction dates, the pattern of repeated issues with medication errors, heating/ventilation systems, and infection prevention across different survey years suggests ongoing operational challenges that families should discuss during visits.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
VI at Palo Alto
for profit
VI Living
10 facilities nationwide
Chain avg rating: 4.8/5 · Rank 1 of 10 (Highest rating)
Owners
Margot and Tom Pritzker Foundation
Owner (parent company) · Organization
P. G. - Daniel Trust
Owner (parent company) · Organization
P. G. - Don #3 Trust
Owner (parent company) · Organization
P. G. - Jim Trust
Owner (parent company) · Organization
P. G. - Johnny Trust
Owner (parent company) · Organization
P. G. - Karen Trust
Owner (parent company) · Organization
P. G. - Linda Trust
Owner (parent company) · Organization
P. G. - Nicholas Trust
Owner (parent company) · Organization
P. G. - Tony Trust
Owner (parent company) · Organization
Pritzker Pucker Family Foundation no. 2
Owner (parent company) · Organization
Poorman, John
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Smith, Gary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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113 reviews from families & visitors
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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