Vermont Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 128 Google reviews
Watch Vermont Healthcare Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (36 vs median 13.0)
- High staff turnover (51%)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · $159,066 in fines
What this means for your family
This facility offers excellent physical therapy and several highly dedicated nurses who are great for post-surgical recovery. However, families must be vigilant about communication, as there is a documented pattern of unanswered call lights and difficulty reaching the office by phone.
Google Reviews
Google Reviews
128 reviews on Google“Families considering Vermont Healthcare Center will find a facility with highly praised physical therapy and nursing staff, particularly for post-surgical rehabilitation. However, there are significant, recurring reports of communication failures, including unanswered call lights and difficulty reaching the facility by phone. While many praise the cleanliness and kindness of specific caregivers, others have raised serious concerns regarding neglect and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Skilled and compassionate physical therapy team
- Attentive and kind nursing staff
- Clean and well-maintained environment
- Effective post-surgical rehabilitation
Concerns
- Unresponsive call lights and slow response to patient needs (mentioned by 4 reviewers)
- Difficulty reaching the facility via telephone or getting return calls (mentioned by 4 reviewers)
- Inconsistent hygiene and cleanliness of residents (mentioned by 2 reviewers)
- Staffing shortages or lack of availability of doctors/social workers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team; could you tell us more about how they work with residents during post-surgical rehab?
- 2How do you ensure that call lights are answered promptly and that residents' needs are met quickly throughout the day?
- 3What specific protocols do you have in place to ensure medication management is handled accurately and safely?
- 4How does the facility handle communication with families, especially if we need to reach someone urgently or follow up on a question?
- 5What does a typical daily schedule look like for residents, and what kind of social activities are available to keep them engaged?
- 6In the event of a medical emergency after hours, what is the process for getting immediate doctor or physician assistance?
Personalized based on this facility's data
Key Review Excerpts
“I want to praise the physical therapists Peter Lopez and Nick Bacani from Vermont Care Center for the services they’ve provided in my mom’s C. Gastelum recovery journey. Their patience, professionalism and dedication has given my and my mom the confidence she’s needed during her physical therapy sessions.”
“The night nurses and CNA'S have been extremely helpful and kind. The Kitchen staff is willing to change my meals if i request it, and are very accommodating with my diet.”
“They don’t pick up there phone and when they do your on hold for more than 10 mins at a time then they hang up on you. I have to call 8 times a day just to get the help I need.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
2
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Vermont Healthcare Center has a concerning pattern of violations, with families filing 43 complaints over 32 surveys resulting in 107 deficiencies. The most recurring issues involve resident safety and accident prevention, medication management, and care planning. While all deficiencies show correction dates, the persistent problems with accident hazards, medication errors, and infection control across multiple recent surveys indicate ongoing quality challenges that families should carefully evaluate before choosing this facility.
Feb 6, 2026Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Dec 17, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Oct 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 31, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Jul 29, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 17, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Feb 6, 2026
$24,845
Fine
Oct 30, 2025
$31,031
Fine
May 1, 2025
$12,438
Fine
Feb 5, 2025
$72,036
Payment Denial
Feb 5, 2025
33-day denial
Fine
Mar 8, 2024
$26,852
Ownership & Operations
Who Operates This Facility
Vermont Healthcare Center
for profit
Ownership & Management
Owners
Brion, Alger
Owner
Hendeles, Eliyahu
Owner
Hendeles, Moise
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
128 reviews from families & visitors
Official Website
Visit vermonthc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Lomita Post-Acute Care Center
2.3 miNursing Home · Lomita, CA
Gardena Retirement Center
4.9 miAssisted Living · Gardena, CA
Palmcrest Grand Residence
5.5 miAssisted Living · Long Beach, CA
The Kensington Redondo Beach
5.5 miAssisted Living · Redondo Beach, CA
Las Flores Convalescent Hospital
5.5 miNursing Home · Gardena, CA
Peninsula Pointe by Cogir
6.2 miAssisted Living · Rolling Hills Estate, CA