See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Heritage Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

21414 S. Vermont Avenue, Torrance, CA 90502161 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 35 Google reviews

5
4
3
2
1
Heritage Rehabilitation Center Nursing Home in Torrance, CA — Street View
Street View

Watch Heritage Rehabilitation Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (25 vs median 13.0)

Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Worst in CHARIS TRUST DTD 12/22/16 chain · $38,687 in fines

Source: Medicare data

What this means for your family

This facility's strong rehab therapy team makes it a solid choice for post-surgery recovery. However, families should ask specifically about hygiene protocols and how incident reports (like falls) are communicated to families, as multiple reviewers have noted lapses in these areas.

Google Reviews

Google Reviews

35 reviews on Google
Families considering Heritage Rehabilitation Center will find a highly-regarded physical therapy team that excels in post-surgical recovery and strength building. While many reviewers praise the compassionate nursing leadership and kind staff, there are serious, recurring reports regarding inconsistent hygiene care and delayed responses to patient needs.

Quality Themes

Tap a score for details
Food2.0Staff7.0Clean4.0Activities5.0MedsN/AMemoryN/AComms3.0Value1.0

Strengths

  • Excellent physical therapy and rehabilitation
  • Compassionate and professional nursing leadership
  • Kind and supportive staff members
  • Effective post-surgical recovery programs

Concerns

  • Inconsistent hygiene and incontinence care (mentioned by 2 reviewers)
  • Delayed response times for patient assistance (mentioned by 2 reviewers)
  • Communication gaps regarding patient incidents or condition changes (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(5)'18(4)'20(2)'22(1)'24(1)'26(5)

Distribution · 39 analyzed

5
19
4
5
3
2
2
5
1
8

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard great things about your physical therapy and rehab programs; how do you tailor those sessions to help a resident regain their specific mobility goals?
  • 2How does the nursing leadership ensure that staff are consistently updated on any changes in a resident's medical condition or daily needs?
  • 3What specific steps does your team take to ensure that personal hygiene and incontinence care are handled promptly and with dignity for every resident?
  • 4Could you tell us more about the dining experience, specifically how the menu is planned and how you ensure meal service is consistent and high-quality?
  • 5What is the protocol for responding to call lights or requests for assistance, especially during the night shifts?
  • 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

I’m very impressed with the rehabilitation team here at Heritage. My brother is becoming stronger with every therapy session. He has constant monitoring of his overall health.. physically, mentally and spiritually.

Rehab patient's family · 2026★★★★★

He's an excellent director of nursing who possesses strong leadership skills, very effective communicator, and an excellent listener especially pertaining to patients concerns and issues.

Long-term resident's family · 2025★★★★★

My mother is currently at this center. My mother is recovering stroke patient and needs maximum assistance. 100% today she fell. The center failed to report this incident.

Memory care family member · 2021☆☆☆☆
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.70hrs
94%
Registered nurses for medical care
Total Nursing
4.80hrs
OK
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility2.7%
Better than Avg
Here
2.7%
US
19.4%
CA
10.7%
Los angeles
9.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
15.5%
CA
11.7%
Los angeles
11.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.9%
Better than Avg
Here
2.9%
US
14.4%
CA
10.4%
Los angeles
12.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
15.3%
CA
10.5%
Los angeles
9.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.1%
Mixed vs Avgs
Here
12.1%
US
19.5%
CA
13.7%
Los angeles
10.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies
4penalties
Well above state avg (15.4)
9 complaint-triggered
$38,687 in fines

Heritage Rehabilitation Center shows concerning patterns with 78 deficiencies across multiple years, including families filing complaints that triggered investigations. The facility struggles persistently with medication management, infection control, and safety issues, with problems recurring across surveys from 2021 to 2025. While all deficiencies show correction dates, the repeated nature of similar issues suggests ongoing operational challenges families should carefully consider.

Jul 24, 2025Complaint
1
0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Jul 23, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jun 13, 2025Routine
26
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0352Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0790Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

May 7, 2025Complaint
1
0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

Oct 22, 2024Complaint
1
0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Aug 26, 2024Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Jun 13, 2024

$29,234

Payment Denial

Jun 13, 2024

2-day denial

Fine

Oct 26, 2023

$3,728

Fine

Oct 26, 2023

$5,725

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heritage Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Charis Trust Dtd 12/22/16

Chain Size

6 facilities nationwide

Chain avg rating: 3.2/5 · Rank 5 of 5 (Worst)

Ownership & Management

Owners

David, Emmanuel

Owner

David, Ofelia

Owner

Key personnel

Del Rosario, EvelynManaging Control - Governing BodySteve, DeniseManaging Control - Governing BodyDavid, EmmanuelOfficer / DirectorDavid, EmmanuelOfficer / DirectorAguinaldo, EstrellaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call