Heritage Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (25 vs median 13.0)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Worst in CHARIS TRUST DTD 12/22/16 chain · $38,687 in fines
What this means for your family
This facility's strong rehab therapy team makes it a solid choice for post-surgery recovery. However, families should ask specifically about hygiene protocols and how incident reports (like falls) are communicated to families, as multiple reviewers have noted lapses in these areas.
Google Reviews
Google Reviews
35 reviews on Google“Families considering Heritage Rehabilitation Center will find a highly-regarded physical therapy team that excels in post-surgical recovery and strength building. While many reviewers praise the compassionate nursing leadership and kind staff, there are serious, recurring reports regarding inconsistent hygiene care and delayed responses to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical therapy and rehabilitation
- Compassionate and professional nursing leadership
- Kind and supportive staff members
- Effective post-surgical recovery programs
Concerns
- Inconsistent hygiene and incontinence care (mentioned by 2 reviewers)
- Delayed response times for patient assistance (mentioned by 2 reviewers)
- Communication gaps regarding patient incidents or condition changes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your physical therapy and rehab programs; how do you tailor those sessions to help a resident regain their specific mobility goals?
- 2How does the nursing leadership ensure that staff are consistently updated on any changes in a resident's medical condition or daily needs?
- 3What specific steps does your team take to ensure that personal hygiene and incontinence care are handled promptly and with dignity for every resident?
- 4Could you tell us more about the dining experience, specifically how the menu is planned and how you ensure meal service is consistent and high-quality?
- 5What is the protocol for responding to call lights or requests for assistance, especially during the night shifts?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I’m very impressed with the rehabilitation team here at Heritage. My brother is becoming stronger with every therapy session. He has constant monitoring of his overall health.. physically, mentally and spiritually.”
“He's an excellent director of nursing who possesses strong leadership skills, very effective communicator, and an excellent listener especially pertaining to patients concerns and issues.”
“My mother is currently at this center. My mother is recovering stroke patient and needs maximum assistance. 100% today she fell. The center failed to report this incident.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Rehabilitation Center shows concerning patterns with 78 deficiencies across multiple years, including families filing complaints that triggered investigations. The facility struggles persistently with medication management, infection control, and safety issues, with problems recurring across surveys from 2021 to 2025. While all deficiencies show correction dates, the repeated nature of similar issues suggests ongoing operational challenges families should carefully consider.
Jul 24, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jul 23, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 13, 2025Routine26
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
May 7, 2025Complaint1
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Oct 22, 2024Complaint1
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Aug 26, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jun 13, 2024
$29,234
Payment Denial
Jun 13, 2024
2-day denial
Fine
Oct 26, 2023
$3,728
Fine
Oct 26, 2023
$5,725
Ownership & Operations
Who Operates This Facility
Heritage Rehabilitation Center
for profit
Chain Affiliation
Charis Trust Dtd 12/22/16
6 facilities nationwide
Chain avg rating: 3.2/5 · Rank 5 of 5 (Worst)
Ownership & Management
Owners
David, Emmanuel
Owner
David, Ofelia
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit heritagerehabcenter.com
Medicare data downloads
Original nursing home datasets
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