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Source: CA Community Care Licensing Division
COMPLAINT INVESTIGATION REPORT
The facility underwent an unannounced annual inspection on January 16, 2026. The inspector reviewed client service, medication, and staff records, and inspected the facility grounds and rooms. The report explicitly states that no deficiencies were observed, and no citations were issued.
The inspection identified several deficiencies across multiple areas, including medication record keeping, missing resident plans, and failure to complete required resident appraisals. Most critically, the presence of a padlock on the exterior gate was cited as an immediate health and safety risk. All deficiencies noted are Type B, except for the gate lock which is Type A.
This report details a complaint investigation conducted on February 14, 2024, regarding allegations of medication mismanagement, staff neglect, financial abuse, and inadequate transportation. The investigation found no sufficient evidence to support any of the allegations, resulting in all claims being deemed unsubstantiated.
The facility underwent an unannounced annual required visit conducted by the LPA. The inspection noted that the facility is clean, sanitary, and appropriately furnished, with no deficiencies observed according to the California Code of Regulations. Therefore, no citations were issued at this time.
This report documents a complaint investigation conducted on 01/12/2024 regarding allegations of staff failing to report an incident to licensing and inappropriate touching of a resident. The investigation found that the allegations were unsubstantiated based on the evidence reviewed and interviews conducted.
This report details a complaint investigation conducted on September 21, 2023, regarding allegations of resident aggression. Both primary allegations—threatening and hitting with a cane—were found to be unsubstantiated based on the evidence gathered during the investigation. No specific deficiencies were cited in the report.
The inspection was conducted on 06/26/2023 as a Case Management visit following a complaint investigation. One deficiency was observed during this investigation. The primary deficiency cited relates to required criminal record clearance for individuals working in the facility.
Montoak Senior Living INC.
SHAHEEN, NAJMA
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