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Strong Medicare quality ratings; public reviewers often praise effective physical therapy program. Still worth an in-person visit.
based on 98 Google reviews
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Van Buren Healthcare and Rehabilitation Center has a strong overall Medicare rating. Public reviewers frequently mention: effective physical therapy program and some dedicated and caring nursing staff. Review the component ratings and current source records before deciding.
Van Buren Healthcare and Rehabilitation Center receives highly polarized feedback, with some families praising the physical therapy department and individual staff members, while others report severe neglect and administrative failures. Critical concerns include poor communication, cold food, unhygienic conditions, and allegations of theft and rude behavior from staff. Families should be aware of the significant inconsistency in care quality reported across different shifts and departments.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
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Distribution · 99 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My mom was in there for 16 days we complained every day her food was cold ice cold when she finally got it. We would visit her for hours and on one would come to see if she needed anything I would always have to go get her ice water when I got there the cup was always empty.”
“While some of the floor staff have been wonderful, the business manager and administrator have left me feeling like this is a very dishonest place. All they seem to care about has been warehousing my mother in long term care, when she was admitted for rehabilitation with a goal of coming back home.”
“Today I found a needle on the bedside table and had to bring this to the attention of the nurse. She then picked it up and took it out of the room to dispose of it.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Van Buren Healthcare shows recurring issues across multiple care areas, with families filing complaints about safety hazards and daily care assistance. The facility has persistent problems with nutrition and dietary services, quality of care, and fire safety systems appearing across all three surveys from 2022-2024. While all deficiencies show correction dates, the pattern of repeated violations in essential areas like meal service, resident assessments, and safety systems suggests ongoing operational challenges that families should carefully consider.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Environmental Deficiencies
Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Van Buren Healthcare and Rehabilitation Center
for profit
Stein Ltc
4 facilities nationwide
Chain avg rating: 3.5/5 · Rank 1 of 4 (Highest rating)
Owners
Robert V Rye Liv Tr Dtd 10042022
Owner · Organization
Rye, Robert
Owner
Stein, James
Owner
Stein, Paul
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Google Reviews
98 reviews from families & visitors
Official Website
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