Van Buren Healthcare and Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical therapy program. Still worth an in-person visit.
based on 97 Google reviews
Watch Van Buren Healthcare and Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility has a capable physical therapy team, the recent surge in reports regarding poor communication, unhygienic conditions, and neglect is concerning. If you choose this facility, ensure you have a designated point of contact for daily updates and visit frequently to monitor your loved one's care and personal belongings.
Google Reviews
Google Reviews
97 reviews on Google“Van Buren Healthcare and Rehabilitation Center receives highly polarized feedback, with some families praising the physical therapy department and individual staff members, while others report severe neglect and administrative failures. Critical concerns include poor communication, cold food, unhygienic conditions, and allegations of theft and rude behavior from staff. Families should be aware of the significant inconsistency in care quality reported across different shifts and departments.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy program
- Some dedicated and caring nursing staff
- Recent facility renovations
Concerns
- Poor communication and difficulty reaching administration (mentioned by 5 reviewers)
- Unsanitary conditions and unpleasant odors (mentioned by 4 reviewers)
- Theft of personal belongings and clothing (mentioned by 3 reviewers)
- Rude, dismissive, or unprofessional staff behavior (mentioned by 4 reviewers)
- Cold or poor quality food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the recent renovations to the facility, what specific updates have been made to ensure the living areas remain clean and odor-free for residents?
- 2I noticed some concerns regarding communication; what is the best way for family members to reach administration or nursing staff to get timely updates on a loved one's care?
- 3Given the focus on physical therapy, how do you integrate those sessions into a resident's daily routine to ensure they stay active and engaged?
- 4What security measures or inventory protocols are in place to help ensure that a resident’s personal belongings and clothing are kept safe and accounted for?
- 5Could you walk me through how the kitchen team handles meal quality and dietary preferences, especially for residents who may be picky or have specific nutritional needs?
- 6How does your nursing team manage medication administration, and what is the process for notifying family if there is a change in a resident's health status or a medical emergency?
Personalized based on this facility's data
Key Review Excerpts
“My mom was in there for 16 days we complained every day her food was cold ice cold when she finally got it. We would visit her for hours and on one would come to see if she needed anything I would always have to go get her ice water when I got there the cup was always empty.”
“This is a very good place they have a very good staff they care about people they have a very good Physical Therapy Program I give them 10 Stars... I can walk again I love you all”
“While some of the floor staff have been wonderful, the business manager and administrator have left me feeling like this is a very dishonest place. All they seem to care about has been warehousing my mother in long term care, when she was admitted for rehabilitation with a goal of coming back home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Van Buren Healthcare shows recurring issues across multiple care areas, with families filing complaints about safety hazards and daily care assistance. The facility has persistent problems with nutrition and dietary services, quality of care, and fire safety systems appearing across all three surveys from 2022-2024. While all deficiencies show correction dates, the pattern of repeated violations in essential areas like meal service, resident assessments, and safety systems suggests ongoing operational challenges that families should carefully consider.
Sep 19, 2024Routine4
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Sep 19, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 14, 2023Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Environmental Deficiencies
Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jul 14, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 8, 2022Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
Van Buren Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Stein Ltc
4 facilities nationwide
Chain avg rating: 3.5/5 · Rank 1 of 4 (Best)
Ownership & Management
Owners
Robert V Rye Liv Tr Dtd 10042022
Owner · Organization
Rye, Robert
Owner
Stein, James
Owner
Stein, Paul
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Official Website
Visit vbhr.net
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The Blossoms at Van Buren Rehab and Nursing Center
1.4 miNursing Home · Van Buren, AR
Valley Springs Rehabilitation and Health Center
2.1 miNursing Home · Van Buren, AR
Legacy Health and Rehabilitation Center
4.1 miNursing Home · Fort Smith, AR
Alma Nursing and Rehab
5.8 miNursing Home · Alma, AR
Methodist Health and Rehab
6.4 miNursing Home · Fort Smith, AR
Chapel Ridge Health and Rehab
6.7 miNursing Home · Fort Smith, AR