Valley Springs Rehabilitation and Health Center
Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
While some families report excellent long-term care, the facility has significant, recurring reports of hygiene issues and slow response times. We strongly recommend visiting in person during off-hours to observe staff responsiveness and facility cleanliness for yourself.
Google Reviews
Google Reviews
18 reviews on Google“Valley Springs Rehabilitation and Health Center receives highly polarized feedback, with long-term family members often praising the staff's dedication and care, while other reviewers report severe issues regarding hygiene, facility maintenance, and responsiveness. Concerns about cleanliness, including reports of pests and odors, contrast sharply with reports of compassionate, person-centered care for long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Strong support for long-term residents
- Person-centered care approach
Concerns
- Poor hygiene and facility cleanliness (urine odors, pests) (mentioned by 2 reviewers)
- Slow response times to call buttons (mentioned by 2 reviewers)
- Staffing shortages and overworked employees (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the facility currently holding a 4-star staffing rating, how do you manage daily workflows to ensure that call buttons are answered promptly for residents?
- 2I noticed some feedback regarding the facility's environment; could you walk me through your current housekeeping schedule and the protocols in place to maintain a fresh, clean living space for residents?
- 3Given the recent health inspection results, what specific improvements or new quality assurance measures has the leadership team implemented over the past few months?
- 4Since your team is known for a person-centered approach, what does a typical day look like for a resident here in terms of social engagement and daily activities?
- 5In the event of a sudden change in a resident's health, what is your specific process for communicating those updates to family members and coordinating with their primary physicians?
- 6How do you support your nursing staff to ensure they feel well-equipped and energized to provide the compassionate care that your long-term residents rely on?
Personalized based on this facility's data
Key Review Excerpts
“My husband was there for 8 years and he was well taken care of.. he was completely paralyzed and they really watched him and seen to his needs.. the staff is great!”
“My father is here, upon my 1st visit the place wreaks of urine. Horribly. Some of the nurses are great and some are not. The place looks old and dated.”
“They let me fall out of the bed and my husband said I hit the call button and it would take an hour for them to check on me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent deficiencies across multiple care areas, with families filing complaints that led to citations in recent surveys. The most recurring problems involve food safety and nutrition services, resident assessments and care planning, and safety hazards including accident prevention. Issues appear to persist rather than improve, as similar deficiencies recur across all three surveys from 2022 to 2025, suggesting ongoing challenges with maintaining consistent care standards.
Jan 24, 2025Routine10
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Jan 24, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 21, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Dec 21, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 23, 2022Routine14
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Valley Springs Rehabilitation and Health Center
for profit
Chain Affiliation
Southern Administrative Services
35 facilities nationwide
Chain avg rating: 3.6/5 · Rank 13 of 35
Ownership & Management
Owners
4p2t1 Ops Holding Lp
Owner · Organization
Alexark1 LLC
Owner (parent company) · Organization
Jej Assets Lp
Owner (parent company) · Organization
Jej Management, LLC
Owner (parent company) · Organization
Ponthie, Sharlot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit valleyspringshc.com
Medicare data downloads
Original nursing home datasets
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