Valley View Health Campus
Strong Medicare quality ratings; families often praise high-quality physical and occupational therapy. Still worth an in-person visit.
based on 55 Google reviews
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What this means for your family
Valley View is highly regarded for its physical therapy and resort-like amenities, making it an excellent choice for rehab. However, because a few families have reported issues with discharge coordination and rehabilitation oversight, we recommend that you stay actively involved in your loved one's care plan and ensure clear communication with the medical team during the transition process.
Google Reviews
Google Reviews
55 reviews on Google“Valley View Health Campus receives high praise for its resort-like amenities, high-quality physical therapy, and compassionate staff who treat residents like family. While the vast majority of reviews are glowing, a small number of families have raised serious concerns regarding inadequate rehabilitation oversight, discharge planning, and occasional lapses in cleanliness or staff professionalism.”
Quality Themes
Tap a score for detailsStrengths
- High-quality physical and occupational therapy
- Resort-style dining and food quality
- Warm, attentive, and friendly nursing staff
- Clean, well-maintained, and modern facility
Concerns
- Inadequate rehabilitation oversight and discharge planning (mentioned by 2 reviewers)
- Reports of rude staff and poor cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the dining experience here; could you tell us more about the daily meal menus and how much variety there is?
- 2Since we are looking for great rehabilitation support, how do you coordinate the transition from physical therapy back to daily home life?
- 3What is your process for ensuring the facility stays consistently clean and well-maintained for the residents?
- 4How does the nursing team handle medical emergencies or changes in health status during the overnight hours?
- 5We noticed the management is very active in communicating with families; how can we best stay in touch with the staff regarding daily updates?
- 6What kind of social activities or outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The PT department was very polite and knowledgeable of what she could and couldn’t do. The food was outstanding. Everyday she would get a menu to choose from. Her favorite thing was the ice parlor.”
“The hall itself is fresh and new with a homey and nice 'great room' (kitchen, seating, and dining) atmosphere where you first walk in. It has a fairly large courtyard area to go outside for fresh air.”
“My sister-in-law’s nursing care and rehabilitation program were far beyond what we could have expected. Valley View staff was responsive, knowledgeable, compassionate, and thorough in all of their contacts with our family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Valley View Health Campus has faced family complaints resulting in 5 complaint-triggered deficiencies, with recent August 2025 reports citing failures in family notification, pressure ulcer care, and infection control. The facility shows recurring problems across multiple surveys in infection control, safety hazards, and pressure ulcer prevention, though all violations have been corrected according to federal records.
Aug 22, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 17, 2025Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 21, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 27, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 9, 2023Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jan 4, 2020Routine5
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Federal Penalties
Fine
Mar 21, 2024
$16,801
Ownership & Operations
Who Operates This Facility
Valley View Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 69 of 120
Ownership & Management
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit valleyviewhc.com
Medicare data downloads
Original nursing home datasets
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