Countryside Manor Nursing and Rehabilitation LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 72 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (11 vs median 8.0)
- High staff turnover (78%)
Bottom 25% in OH · Below recommended RN staffing · Above recommended total nurse staffing · Very high staff turnover · Below chain average · $42,278 in fines
What this means for your family
Countryside Manor has a dedicated staff that many families appreciate, but the facility suffers from significant, recurring staffing shortages that directly impact patient care. Before choosing this facility, we strongly recommend you tour during a weekend or evening shift to observe staffing levels and ask management specifically how they handle communication with families when concerns arise.
Google Reviews
Google Reviews
72 reviews on Google“Countryside Manor presents a polarized experience for families, with many praising the compassionate staff and clean, updated facility, while others report significant issues with chronic understaffing and poor communication. While some families feel their loved ones receive excellent, attentive care, multiple reviewers have raised serious concerns regarding hygiene, neglect, and the facility's responsiveness to family inquiries.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Clean and well-maintained facility
- Effective physical therapy services
- Helpful and informative administrative communication
Concerns
- Chronic understaffing leading to neglected patient care (mentioned by 7 reviewers)
- Poor communication and lack of responsiveness to family inquiries (mentioned by 4 reviewers)
- Inconsistent hygiene and cleanliness in patient rooms (mentioned by 3 reviewers)
- Poor food quality and dining experience (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how well-maintained the facility looks; how often are the resident rooms deep-cleaned to ensure everything stays this tidy?
- 2We noticed the administration is very active in responding to feedback, so how does the team typically handle it when a family member has a question or a concern about care?
- 3Since we want to make sure our loved one is getting enough attention, what is the current plan for ensuring there is always enough staff available during busy shifts?
- 4Could you tell us a bit more about the dining experience, specifically regarding how much variety there is in the daily menus and how mealtime is managed?
- 5What kind of daily activities or social programs are available to keep the residents engaged and active throughout the week?
- 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The staff is super friendly and they explain stuff to you in layman's terms because not all of us are medically knowledgeable and they seem to be taking very good care of my mother while she's there for rehab”
“Unfortunately this could be a very nice facility but because of being understaffed the patients suffer. One day their was only 1 aide for 26 patients and she was so upset she started to cry when I asked her why my mom was all crooked in bed and had food and garbage all of the floor.”
“My grandma spent the last months of her life at a Countryside and the every time I asked her how things were, she said she really loved it. The staff were wonderful with her while we were there, and her room was always clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 54 deficiencies across six surveys and 10 complaint-triggered violations from families. Primary issues involve safety hazards and accident prevention (appearing across multiple surveys), fire safety systems, and basic care quality including wound care and incontinence management. While most deficiencies show correction dates, the recurring safety problems and multiple family complaints suggest ongoing challenges with maintaining consistent care standards.
Mar 5, 2026Complaint3
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 3, 2025Routine16
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jun 3, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
May 15, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Mar 5, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Dec 18, 2023Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Federal Penalties
Fine
Jun 3, 2025
$17,345
Fine
Dec 18, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Countryside Manor Nursing and Rehabilitation LLC
for profit
Chain Affiliation
Cch Healthcare
32 facilities nationwide
Chain avg rating: 2.5/5 · Rank 21 of 32
Ownership & Management
Owners
Fremont Holdings Tr
Owner · Organization
Capital Holdings Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit countrysidemanorhc.com
Medicare data downloads
Original nursing home datasets
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