Ottawa Co Riverview Nursing Ho
Strong Medicare quality ratings; families often praise effective rehabilitation therapy. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
This facility is highly regarded for its clean environment and effective rehabilitation programs, making it a strong candidate for recovery care. While most feedback is positive, families should remain observant of staff interactions during visits to ensure professional standards are consistently met.
Google Reviews
Google Reviews
11 reviews on Google“Ottawa Co Riverview Nursing Home receives praise for its effective rehabilitation services and the perceived safety of its residents. While some family members report peace of mind regarding their loved ones' care, there are isolated reports of unprofessional staff behavior toward visitors.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Clean and well-maintained facility
- Attentive and caring nursing staff
- Strong focus on resident safety
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, what does the transition process look like for a new resident moving from therapy to long-term care?
- 2With the current staffing rating being strong, how do you ensure that level of attention remains consistent for residents throughout the evening and weekend shifts?
- 3I noticed the facility maintains a clean and well-kept environment; could you walk me through how you balance that upkeep with the daily activity schedule for residents?
- 4Regarding the recent health inspection findings, what specific steps or improvements has the team implemented to address those areas and enhance the overall care experience?
- 5What variety of social activities or engagement programs do you offer to help residents feel connected to the community within the facility?
- 6In the event of a medical change or emergency, what is your protocol for communicating with family members to ensure we are kept fully informed?
Personalized based on this facility's data
Key Review Excerpts
“I spent several weeks as a rehabilitation patient and it was a wonderful stay. And, the food is pretty darn good.”
“The facility is immaculate and welcoming. I rest easier knowing she is safe and in good hands.”
“The nursing staff loves everyone that walks in and out. The aides do their best to provide the highest level of quality care, and work well together to serve every resident need.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring fire safety and building infrastructure problems, with deficiencies appearing across multiple surveys in areas like smoke detection systems, emergency lighting, and sprinkler systems. Families have filed complaints that triggered inspections, including recent issues with bed rail safety and failure to properly report suspected abuse or neglect. While all violations show correction dates, the pattern of repeated fire safety deficiencies suggests ongoing maintenance challenges that families should discuss during visits.
Jun 10, 2025Complaint1
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Feb 15, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 18, 2023Routine8
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 23, 2020Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nov 29, 2018Routine8
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Jun 10, 2025
$17,345
Ownership & Operations
Who Operates This Facility
Ottawa Co Riverview Nursing Ho
government
Ownership & Management
Owners
County of Ottawa
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit riverviewhealthcare.com
Medicare data downloads
Original nursing home datasets
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