University Park Rehabilitation and Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 60 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 6)
- High staff turnover (64%)
Below average in IN · Critically understaffed (RN) · Below chain average · $15,646 in fines
What this means for your family
While recent reviews suggest an improvement in staff engagement and facility atmosphere, the facility has a documented history of communication failures and missing personal items. We strongly recommend that families visit in person to verify room cleanliness and establish a clear, direct line of communication with a specific staff member before admission.
Google Reviews
Google Reviews
60 reviews on Google“University Park Rehabilitation and Healthcare receives highly polarized feedback, with many reviewers praising the staff's kindness and the facility's atmosphere, while others report severe concerns regarding neglect, theft, and poor communication. Families frequently cite issues with unresponsive administrative staff, missing personal belongings, and inconsistent medication management. Prospective families should weigh the positive reports of therapy and nursing care against the significant complaints regarding safety and basic resident oversight.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Effective physical and occupational therapy
- Clean and welcoming environment
- Engaging activities and music sessions
Concerns
- Difficulty reaching staff by phone or getting timely responses (mentioned by 6 reviewers)
- Theft or loss of personal property (phones, chargers, clothing) (mentioned by 4 reviewers)
- Inconsistent or delayed medication administration (mentioned by 2 reviewers)
- Poor facility maintenance and cleanliness in rooms (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to family feedback online; what is the best way for us to stay in direct communication with the nursing team regarding our loved one's daily care?
- 2Given the importance of medication consistency, could you walk us through the process for ensuring residents receive their doses on time and how you track those administrations?
- 3We understand that personal belongings can sometimes go missing in a facility setting; what protocols do you have in place to help residents keep track of their personal items like phones and chargers?
- 4I see that you have a strong reputation for music and activities; could you share a sample schedule of what a typical week looks like for residents who enjoy staying socially engaged?
- 5With the current staffing levels, how do you ensure that requests for assistance or non-emergency needs are addressed in a timely manner?
- 6We want to ensure our loved one is comfortable; how is the maintenance team structured to address room-specific concerns or cleanliness needs as they arise?
Personalized based on this facility's data
Key Review Excerpts
“The room my family member was brought to hadn’t even been cleaned. There was trash on the floor, bedside table had a drawer that was full of crumbs/dirt, blinds were broken, holes in closet door, dresser drawer still had clothes in it, sink was coming of the wall, stains on the bed blanket and so much more.”
“My mother has been a rehabilitation patient for approximately 3 months. In this time they have “lost” her tablet, walker, phone charger, copious amounts of clothing and now HER PHONE effectively cutting off ALL direct contact with me.”
“I've tried to be nice here but I'm not happy with this place running out of my meds then they order them and I have too go without for over 18 to 20 hrs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated deficiencies across multiple care areas, with families filing 19 complaints that triggered inspections. The most frequent issues involve environmental safety and cleanliness, food safety and nutrition services, and medication management. While the facility corrects violations when cited, the same problems keep recurring across surveys, particularly safety hazards and food handling issues, suggesting ongoing operational challenges that families should carefully consider.
Feb 19, 2026Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 11, 2025Routine17
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Apr 11, 2025Complaint3
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Dec 16, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 25, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 25, 2024Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Federal Penalties
Fine
Feb 14, 2024
$15,646
Ownership & Operations
Who Operates This Facility
University Park Rehabilitation and Healthcare
for profit
Chain Affiliation
Castle Healthcare
9 facilities nationwide
Chain avg rating: 3.0/5 · Rank 8 of 9
Ownership & Management
Owners
Henry County Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit universityparkhc.com
Medicare data downloads
Original nursing home datasets
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