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Strong Medicare quality ratings; public reviewers often praise highly effective physical therapy department. Still worth an in-person visit.
based on 67 Google reviews
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No Medicare penalties on record · 3 findings in latest survey
Canterbury Nursing and Rehabilitation Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly effective physical therapy department and gender-segregated memory care units. Review the component ratings and current source records before deciding.
Canterbury Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the facility's physical therapy team and the unique, gender-segregated memory care units. However, there are recurring, serious reports regarding neglect, including slow response times to call lights, poor hygiene, and issues with medication administration. Families considering this facility should weigh the strong clinical rehab outcomes against significant concerns regarding consistent daily care and communication.
Quality Themes
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Concerns
Rating Trends
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Distribution · 61 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The physical Therapy Group is excellent. I have had treatment at several outpatient facilities and none compare with the expertise of Cantebury’s PT group.”
“The two memory care units, one for males and one for females, offer a safe environment with lots of activities!”
“It takes 15-20 minutes on any given day for anyone to answer the call button being on. The room always needs attention! Floor is dirty, trash from employees supplies on floor, trash not always emptied.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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measures
7
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2
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Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Seven deficiencies stemmed from family complaints, raising concerns about resident care quality and dignity. The facility shows recurring problems with fire safety exits, quality of care delivery, and resident rights across multiple surveys. While all issues have reported correction dates, the pattern of repeated exit safety violations and multiple complaint-driven investigations regarding resident treatment suggests families should carefully evaluate current conditions during visits.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Ensure that a resident does not develop patterns of decreased social interaction and/or increased withdrawn, angry, or depressive behaviors, unless unavoidable.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Canterbury Nursing and Rehabilitation Center
for profit
American Senior Communities
90 facilities nationwide
Chain avg rating: 3.8/5 · Rank 1 of 91 (Highest rating)
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