Canterbury Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical therapy department. Still worth an in-person visit.
based on 67 Google reviews
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What this means for your family
This facility offers highly regarded physical therapy and specialized memory care units that many families find beneficial. However, there is a consistent pattern of reports regarding neglect, specifically slow response times to call lights and poor hygiene. We strongly recommend that you visit during off-hours or weekends to observe staffing levels and ask management specifically how they ensure patient safety and hygiene protocols are met.
Google Reviews
Google Reviews
67 reviews on Google“Canterbury Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the facility's physical therapy team and the unique, gender-segregated memory care units. However, there are recurring, serious reports regarding neglect, including slow response times to call lights, poor hygiene, and issues with medication administration. Families considering this facility should weigh the strong clinical rehab outcomes against significant concerns regarding consistent daily care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Gender-segregated memory care units
- Clean and well-maintained facility
- Professional and attentive nursing staff (cited in positive reviews)
Concerns
- Slow response to call lights and patient assistance (mentioned by 4 reviewers)
- Poor hygiene and cleanliness in resident rooms (mentioned by 4 reviewers)
- Frequent falls and inadequate fall prevention (mentioned by 3 reviewers)
- Theft or loss of personal belongings (mentioned by 2 reviewers)
- Medication administration errors or delays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active response rate to online feedback; how does that commitment to communication extend to keeping families updated on their loved one's daily care?
- 2Given the facility's strong reputation for physical therapy, how do you integrate those rehabilitation goals into the daily routine for residents who need extra mobility support?
- 3With your memory care units being gender-segregated, what kind of specialized social activities or daily programs are offered to help residents feel most comfortable and engaged?
- 4I understand that staffing levels can fluctuate; what specific protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance?
- 5How do you manage the process of medication administration to ensure accuracy and consistency for residents with complex health needs?
- 6What proactive measures and monitoring systems do you have in place to ensure resident safety and fall prevention throughout the facility?
Personalized based on this facility's data
Key Review Excerpts
“The physical Therapy Group is excellent. I have had treatment at several outpatient facilities and none compare with the expertise of Cantebury’s PT group.”
“The two memory care units, one for males and one for females, offer a safe environment with lots of activities!”
“It takes 15-20 minutes on any given day for anyone to answer the call button being on. The room always needs attention! Floor is dirty, trash from employees supplies on floor, trash not always emptied.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Seven deficiencies stemmed from family complaints, raising concerns about resident care quality and dignity. The facility shows recurring problems with fire safety exits, quality of care delivery, and resident rights across multiple surveys. While all issues have reported correction dates, the pattern of repeated exit safety violations and multiple complaint-driven investigations regarding resident treatment suggests families should carefully evaluate current conditions during visits.
Sep 29, 2025Routine7
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Oct 29, 2024Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jan 22, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 19, 2023Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Ensure that a resident does not develop patterns of decreased social interaction and/or increased withdrawn, angry, or depressive behaviors, unless unavoidable.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Dec 19, 2023Routine5
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Sep 28, 2023Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Canterbury Nursing and Rehabilitation Center
for profit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 31 of 91 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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