Glenbrook Rehabilitation & Skilled Nursing Center
Strong Medicare quality ratings; families often praise engaging activities and events. Still worth an in-person visit.
based on 89 Google reviews
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What this means for your family
While Glenbrook offers an engaging activity program and a welcoming environment for some, the recurring reports of medical neglect, poor hygiene, and medication errors are critical red flags. If you consider this facility, you must conduct an unannounced visit and specifically ask to see the protocols for medication administration and call-light response times.
Google Reviews
Google Reviews
89 reviews on Google“Glenbrook Rehabilitation & Skilled Nursing Center receives highly polarized feedback, with some families praising the attentive staff and engaging activities, while others report severe neglect and poor medical oversight. Critical reviews frequently cite issues with hygiene, medication management, and unresponsive nursing care, suggesting a significant inconsistency in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and events
- Friendly and welcoming atmosphere
- Effective rehabilitation therapy
- Clean and updated facility environment
Concerns
- Neglect and poor hygiene (unattended medical needs, dirty linens, lack of bathing) (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
- Poor communication with families and slow response to call buttons (mentioned by 4 reviewers)
- Inadequate dietary management for specific health needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 93 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much you value resident engagement through your events; could you tell us more about the types of activities available for residents to socialize?
- 2We noticed the facility looks very clean and updated; what is your specific routine for ensuring linens and personal living spaces are refreshed daily?
- 3How do you ensure that medication is administered accurately and on time, especially during shift changes?
- 4What is the protocol for responding to call buttons to ensure residents' needs are met promptly, even during busy hours?
- 5How does the nursing team communicate important medical updates or changes in health status to family members?
- 6Can you describe how the dietary team manages specific nutritional needs or specialized diets for residents?
Personalized based on this facility's data
Key Review Excerpts
“My wife was in your place for 1 day and I pulled her out for lack of care. We complained to our insurance company and you lied saying it was to early to get her pain meds. Lie. She never got any pain meds or her regular medicine”
“The activity Director, Rockie, is dedicated, caring, and invested in her residents! She is always planning fun activities to keep the residents engaged and happy!”
“I stayed here for four days well recovering from infection on my butt. Well staying the the bed sheets were never changed at all well having blood and puss on it from me. Never had a shower well there and mind u this I'm a diabetic good sucked and never had my meds for my diabetes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint-triggered reports resulting in deficiencies for pressure ulcer care, treatment planning, and financial protection issues. This facility shows persistent problems with fire safety systems, emergency preparedness, and basic care delivery across multiple surveys from 2022-2024. While all deficiencies were reportedly corrected, the recurring patterns in safety systems and clinical care areas suggest ongoing operational challenges that families should investigate during visits.
Nov 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 10, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Oct 11, 2024Routine14
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jul 30, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 11, 2023Routine7
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Dec 2, 2022Routine18
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Glenbrook Rehabilitation & Skilled Nursing Center
for profit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 12 of 91 (Best)
Ownership & Management
Owners
The Health and Hospital Corporation of Marion County
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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