Towne House Retirement Community
Strong Medicare quality ratings; families often praise warm, attentive nursing and care staff. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
The Towne House is highly regarded for its independent living and rehabilitation programs, offering a beautiful environment and attentive care for those who are mobile and communicative. However, families of individuals with cognitive impairment should exercise extreme caution; multiple reports indicate that the facility lacks adequate monitoring systems and staffing levels to ensure the safety of residents who cannot independently use a call button.
Google Reviews
Google Reviews
38 reviews on Google“The Towne House Retirement Community receives high praise for its independent living and rehabilitation services, with residents and families often highlighting the beautiful facility and attentive staff. However, there is a recurring and serious concern regarding the facility's ability to provide adequate supervision and care for residents with cognitive deficits or memory issues, specifically regarding fall prevention and monitoring.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and care staff
- High-quality rehabilitation services
- Beautiful, well-maintained facility design
- Excellent food service and dining options
Concerns
- Inadequate monitoring and fall prevention for residents with cognitive deficits (mentioned by 3 reviewers)
- Understaffing issues affecting patient safety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given your high CMS ratings for staffing, how do you ensure consistent, one-on-one supervision for residents who may be at a higher risk for falls?
- 2I noticed your team is very active in responding to online feedback; how do you incorporate that kind of open communication into your daily care planning for families?
- 3Since you have a strong reputation for dining and facility maintenance, what kind of social activities or communal programs are available to keep residents engaged throughout the day?
- 4What specific protocols or additional training does your team utilize to support residents who require extra assistance with medication management?
- 5How does your memory care program differ from the general nursing care, and what steps do you take to ensure residents in that wing feel safe and well-monitored?
- 6In the event of a medical emergency, what is your process for coordinating care and keeping family members informed in real-time?
Personalized based on this facility's data
Key Review Excerpts
“The staff and surroundings could not have been more accommodating. Every place was decorated and set up tastefully. The staff was always willing to help make me comfortable. The food service is awesome.”
“My dad was there less than 10 hours and was unattended, fell out of his bed and the nurse blamed the dementia patient for being confused and said 'we do not have the staff to care for him'.”
“If your loved one cannot operate a call button, there is no other monitoring system used here to keep your person safe and care for immediate needs. My person suffered an unsupervised fall in the bathroom that should have never happened.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Towne House Retirement Community has 11 deficiencies across two surveys, with all issues reportedly corrected by the facility. The most recent 2024 survey found problems primarily with fire safety systems, care planning, and food safety, while a 2023 survey identified issues with resident rights and respiratory care. Though the facility has addressed these concerns, families should verify current safety protocols and care quality standards during their visit.
May 30, 2024Routine9
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Apr 24, 2023Routine2
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Towne House Retirement Community
nonprofit
Chain Affiliation
Bhi Senior Living
7 facilities nationwide
Chain avg rating: 3.6/5 · Rank 1 of 7 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit townehouse.org
Medicare data downloads
Original nursing home datasets
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