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Strong Medicare quality ratings; public reviewers often praise warm, attentive nursing and care staff. Still worth an in-person visit.
based on 42 Google reviews
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Towne House Retirement Community has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: warm, attentive nursing and care staff and high-quality rehabilitation services. Review the component ratings and current source records before deciding.
The Towne House Retirement Community receives high praise for its independent living and rehabilitation services, with residents and families often highlighting the beautiful facility and attentive staff. However, there is a recurring and serious concern regarding the facility's ability to provide adequate supervision and care for residents with cognitive deficits or memory issues, specifically regarding fall prevention and monitoring.
Quality Themes
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Concerns
Rating Trends
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Distribution · 48 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The staff and surroundings could not have been more accommodating. Every place was decorated and set up tastefully. The staff was always willing to help make me comfortable. The food service is awesome.”
“My dad was there less than 10 hours and was unattended, fell out of his bed and the nurse blamed the dementia patient for being confused and said 'we do not have the staff to care for him'.”
“If your loved one cannot operate a call button, there is no other monitoring system used here to keep your person safe and care for immediate needs. My person suffered an unsupervised fall in the bathroom that should have never happened.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Towne House Retirement Community has 11 deficiencies across two surveys, with all issues reportedly corrected by the facility. The most recent 2024 survey found problems primarily with fire safety systems, care planning, and food safety, while a 2023 survey identified issues with resident rights and respiratory care. Though the facility has addressed these concerns, families should verify current safety protocols and care quality standards during their visit.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Towne House Retirement Community
nonprofit
Bhi Senior Living
9 facilities nationwide
Chain avg rating: 3.6/5 · Rank 1 of 7 (Highest rating)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
42 reviews from families & visitors
Official Website
Visit townehouse.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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