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Assisted Living

Atria Center City

Families consistently rate this highly — reviewers highlight engaging social activities and programs. Schedule a visit to confirm the fit.

150 North 20th Street, Center City · Philadelphia, PA 19103165 bedsLicensed & Active
Google rating
4.1/5

based on 92 Google reviews

5
4
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1

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What this means for your family

Atria Center City offers an excellent social environment and high-quality amenities that can greatly improve a senior's quality of life. However, families should closely monitor management's responsiveness and specifically ask about protocols for securing resident belongings and the consistency of the wellness department.

Google Reviews

Google Reviews

92 reviews on Google
Atria Center City is highly regarded by many residents and families for its vibrant social atmosphere, excellent activity programs, and a staff that many describe as loving and attentive. However, recent reviews highlight significant concerns regarding management stability, potential theft of personal items, and inconsistent quality in the wellness and dining departments.

Quality Themes

Tap a score for details
Food6.0Staff8.0Clean9.0Activities9.0MedsN/AMemory5.0Comms7.0Value4.0

Strengths

  • Engaging social activities and programs
  • Warm and caring frontline staff
  • Beautifully maintained and clean facility
  • Excellent location in Center City

Concerns

  • Management and leadership instability (mentioned by 2 reviewers)
  • Issues with theft and lack of security for personal items
  • Inconsistency in dining quality and variety (mentioned by 2 reviewers)
  • Issues with wellness and medical care standards (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.62024(5)4.22025(21)3.32026(4)

Distribution · 30 analyzed

5
21
4
0
3
0
2
1
1
8

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the social programs here; could you walk us through what a typical week of activities looks like for residents?
  • 2The facility looks beautifully maintained; how do you ensure that the dining experience remains consistent in both quality and variety for everyone?
  • 3In the event of a medical emergency or a change in health needs, what specific protocols are in place to ensure residents receive immediate and high-standard care?
  • 4With so many personal belongings in a resident's apartment, what specific security measures are in place to protect their personal items?
  • 5We noticed the management team is very active in responding to community feedback; how does the leadership team currently involve residents or families in facility improvements?
  • 6Given the central location in Center City, how do you balance the vibrant urban environment with ensuring a safe and secure atmosphere for the residents?

Personalized based on this facility's data


Key Review Excerpts

The staff and residents are great and it feels like a family/home environment. I enjoy the programs offered and enjoy being around people in the community.

Resident · 2025★★★★★

The facility itself is exceptionally clean and carries the fresh, welcoming scent of a well-maintained upscale hotel.

Professional scout/Reviewer · 2025★★★★★

My mom just moved to Atria’s Life Guidance neighborhood last fall... She is eating well, having fun in the group activities, and I haven’t been nearly as worried about falls, confusion, or isolation.

Memory care family member · 2025★★★★★
Source: 92 Google reviews

State Inspection History

State Inspections

Source: PA State Licensing Agency

46total
74deficiencies

Key Findings

Between 2023 and 2026, Atria Center City underwent 50 inspections, resulting in 15 clean reports and 74 violations. Recorded findings include administrative issues regarding unsigned contracts and missing documentation, as well as instances of delayed incident reporting and medication errors.

Jan 28, 2026Routine
minor2600.82.c

A deodorant stick and toothpaste tube with ingestion warnings were left unlocked and accessible in a resident's medicine cabinet.

minor2600.85.a

The rear hallway leading to the dumpster area was scattered with loose trash, full bags, and discarded medical equipment, and trash bins were left without lids.

minor2600.89.a

Hot water temperature in the shower for residents #2 and #3 measured only 69 degrees Fahrenheit.

Sep 4, 2025Routine
severe2600.42b

Two iPads belonging to residents were reported missing from their apartment, with tracking information placing the items near the residence of a direct care staff person.

May 28, 2025Routine
minor2600.44.g

Required telephone numbers for the Department, ombudsman, and other agencies were not posted in a conspicuous place within the secure dementia care unit.

minor2600.54.a

A direct care staff member lacked the required high school diploma, GED, or active status on the Pennsylvania nurse aide registry.

Jan 30, 2025Routine
minor2600.18

There was no carbon monoxide detector installed for the kitchen which uses gas equipment.

minor2600.25a

Resident residency agreements were not signed within the required timeframe of prior to admission or within 24 hours after admission.

Nov 25, 2024Routine
CleanReport

No deficiencies found during this inspection.

Aug 15, 2024Routine
minor2600.141.b.1

Two residents had medical evaluations that were not completed within the required annual timeframe.

minor2600.181.d

Several unlocked and unattended medications, including alprazolam, were observed in a resident's bedroom.

minor2600.181.e

A resident self-administering medications was unable to remember which pills had been taken or which should be taken.

Jun 17, 2024Routine
minor2600.141.b.1

Resident #1's most recent medical evaluation was completed on 11/27/23, failing the requirement for an annual evaluation.

Feb 1, 2024Routine
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wg Center City Sh LLC

Organization Type

for profit

Source: State licensing data

Contact

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References & Resources

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