Nursing HomeMedicaid Medicare 5-star

Unc Rex Rehab & Nursing Care Center of Apex

Strong Medicare quality ratings; public reviewers often praise clean and well-maintained facility. Still worth an in-person visit.

911 South Hughes Street, Apex, NC 27502|107 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.6/5

based on 39 Google reviews

(919) 363-6011 Directions Website

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What this means for your family

Unc Rex Rehab & Nursing Care Center of Apex has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: clean and well-maintained facility and effective physical and occupational therapy. Review the component ratings and current source records before deciding.

Google Reviews

42 public Google reviews available

UNC Rex Rehab & Nursing Care Center of Apex receives high praise for its cleanliness, professional staff, and effective rehabilitation services, with many families reporting compassionate end-of-life care. However, the facility faces consistent criticism regarding understaffing, particularly on weekends, and a controversial admissions process that some families describe as 'cherry-picking' patients based on long-term care potential.

Quality Themes

Tap a score for details

Strengths

Clean and well-maintained facility
Effective physical and occupational therapy
Compassionate end-of-life care
Professional and caring nursing staff

Concerns

Understaffing leading to neglect or slow response times (mentioned by 4 reviewers)
Admissions process perceived as discriminatory or 'cherry-picking' (mentioned by 4 reviewers)
Poor food quality and temperature issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 42 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the facility's strong reputation for physical and occupational therapy, how do you integrate these services into a resident's daily routine?
2I noticed some feedback regarding food quality and dining experiences; what steps are you taking to improve meal variety and ensure food is served at the proper temperature?
3With a capacity of 107 residents, how does your team ensure consistent, timely responses to call lights and individual care needs throughout the day and night?
4Could you walk me through your admissions process and the criteria used to ensure the facility is the right clinical fit for a new resident?
5Since you have been recognized for compassionate end-of-life care, how does your staff support families during those sensitive times?
6What kind of social activities or engagement programs do you offer to help residents feel connected and active within the facility?

Personalized based on this facility's data

Key Review Excerpts

“The facility is clean and extremely well managed. It's not perfect. Not by a long shot. In my father's time there--both as a rehab patient and later as a terminal patient--we had both good and bad experiences.”

Long-term resident's family · 2017★★★★★

“They didn’t just care for my mom—they truly knew her. They treated her like family, with kindness, respect, and a deep, genuine connection.”

Long-term resident's family · 2025★★★★★

“The facility is clean and well maintained, and the staff is good. Food is not that great, but I think that's a feature baked in to rehab. After all, the goal is to get you out.”

Rehab patient's family · 2025★★★★★

Source: 42 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.11hrs

Registered nurses for medical care

Total Nursing

4.62hrs

All nurses + aides combined

Staff Turnover

25%

Lower is better (< 30% = good)

RN Turnover

30%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility0.6%

Better than Avg

Here

0.6%

12.8%

5.9%

Wake

7.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

92.0%

Wake

88.9%

Residents needing more daily help over time

↓ Lower is better

This Facility21.8%

Worse than Avg

Here

21.8%

13.9%

15.6%

Wake

14.6%

Residents whose walking got worse

↓ Lower is better

This Facility20.6%

Worse than Avg

Here

20.6%

14.1%

18.3%

Wake

16.8%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility15.2%

Better than Avg

Here

15.2%

19.5%

21.3%

Wake

15.1%

Residents on antipsychotic medication

↓ Lower is better

This Facility9.4%

Better than Avg

Here

9.4%

15.4%

14.0%

Wake

14.4%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.9%

Better than Avg

Here

99.9%

82.0%

80.6%

Wake

74.8%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.7%

Better than Avg

Here

99.7%

79.8%

78.1%

Wake

76.9%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

1.6%

1.4%

Wake

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

10findings in history

Latest survey: 0 · well below NC avg (5.6)

This facility shows a pattern of safety and infrastructure deficiencies, with families having filed at least one complaint regarding residents' rights. The most recurring issues involve fire safety systems, emergency preparedness, and maintaining a safe living environment. Most deficiencies were identified in April 2023 and have been corrected by the provider, though one electrical system issue from May 2025 suggests ongoing maintenance challenges that families should inquire about during visits.

May 22, 2025Routine1 finding

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Apr 18, 2024Routine1 finding

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Apr 6, 2023Routine8 findings

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Unc Rex Rehab & Nursing Care Center of Apex

Organization Type

nonprofit

Ownership & Management

Owners

The New Trustees of the Rex Hospital INC

Owner · Organization

100%

University of North Carolina Health Care System

Owner (parent company) · Organization

100%

Key personnel

Anderson, KevinOfficer / DirectorArrowood, CatharineOfficer / DirectorBryant, WilliamOfficer / DirectorCollins, AnnOfficer / DirectorEwend, MatthewOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(919) 363-6011

unchealth.org

911 South Hughes Street

Apex, NC 27502

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

39 reviews from families & visitors

Official Website

Visit unchealth.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.