Unc Rex Rehab & Nursing Care Center of Apex
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 40 Google reviews
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What this means for your family
This facility is highly regarded for its cleanliness and effective rehabilitation therapy, making it a strong candidate for short-term recovery. However, families should be aware of consistent reports regarding understaffing and a selective admissions process; we recommend asking direct questions about weekend staffing ratios and the facility's criteria for long-term care placement.
Google Reviews
Google Reviews
40 reviews on Google“UNC Rex Rehab & Nursing Care Center of Apex receives high praise for its cleanliness, professional staff, and effective rehabilitation services, with many families reporting compassionate end-of-life care. However, the facility faces consistent criticism regarding understaffing, particularly on weekends, and a controversial admissions process that some families describe as 'cherry-picking' patients based on long-term care potential.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Effective physical and occupational therapy
- Compassionate end-of-life care
- Professional and caring nursing staff
Concerns
- Understaffing leading to neglect or slow response times (mentioned by 4 reviewers)
- Admissions process perceived as discriminatory or 'cherry-picking' (mentioned by 4 reviewers)
- Poor food quality and temperature issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate these services into a resident's daily routine?
- 2I noticed some feedback regarding food quality and dining experiences; what steps are you taking to improve meal variety and ensure food is served at the proper temperature?
- 3With a capacity of 107 residents, how does your team ensure consistent, timely responses to call lights and individual care needs throughout the day and night?
- 4Could you walk me through your admissions process and the criteria used to ensure the facility is the right clinical fit for a new resident?
- 5Since you have been recognized for compassionate end-of-life care, how does your staff support families during those sensitive times?
- 6What kind of social activities or engagement programs do you offer to help residents feel connected and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean and extremely well managed. It's not perfect. Not by a long shot. In my father's time there--both as a rehab patient and later as a terminal patient--we had both good and bad experiences.”
“They didn’t just care for my mom—they truly knew her. They treated her like family, with kindness, respect, and a deep, genuine connection.”
“The facility is clean and well maintained, and the staff is good. Food is not that great, but I think that's a feature baked in to rehab. After all, the goal is to get you out.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of safety and infrastructure deficiencies, with families having filed at least one complaint regarding residents' rights. The most recurring issues involve fire safety systems, emergency preparedness, and maintaining a safe living environment. Most deficiencies were identified in April 2023 and have been corrected by the provider, though one electrical system issue from May 2025 suggests ongoing maintenance challenges that families should inquire about during visits.
May 22, 2025Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 18, 2024Routine1
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Apr 6, 2023Routine8
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Ownership & Operations
Who Operates This Facility
Unc Rex Rehab & Nursing Care Center of Apex
nonprofit
Ownership & Management
Owners
The New Trustees of the Rex Hospital INC
Owner · Organization
University of North Carolina Health Care System
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit unchealth.org
Medicare data downloads
Original nursing home datasets
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