Twin Lakes Memory Care
Families consistently rate this highly — reviewers highlight caring and dedicated staff members. Schedule a visit to confirm the fit.
based on 18 Google reviews
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What this means for your family
While the facility has a history of providing a caring environment for dementia patients through its Harbor program, a recent and severe report of physical injury and neglect is a major red flag. If you consider this facility, you must verify their actual resident monitoring protocols and incident reporting procedures personally.
Google Reviews
Google Reviews
18 reviews on Google“Families should exercise extreme caution due to a highly critical report of serious physical injuries and neglect involving a resident. While some reviewers describe the facility as a caring environment with a dedicated director, others have raised significant concerns regarding resident safety and monitoring.”
Quality Themes
Tap a score for detailsStrengths
- Caring and dedicated staff members
- Quiet, gated community setting
- Supportive specialized programs for dementia
Concerns
- Serious resident safety and monitoring failures
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the community is a gated setting, how do you balance providing a secure environment with allowing residents to enjoy the outdoor spaces?
- 2We've heard wonderful things about the dedication of your staff; how do you ensure that same level of personalized care is maintained during shift changes?
- 3What specific types of specialized dementia programs do you offer to keep residents engaged and supported?
- 4Could you walk us through your protocols for monitoring residents to ensure their safety and well-being throughout the day and night?
- 5In the event of a medical emergency or a sudden change in a resident's health, what is the immediate process for care and communication with the family?
- 6What does a typical day of social activities and engagement look like for the residents in this community?
Personalized based on this facility's data
Key Review Excerpts
“My mother attended the Harbor program at Twin Lakes twice a week for approximately a year after she was highly diagnosed with dementia. It is obvious that Karen the director and the rest of the staff care deeply for their clients.”
“My father briefly was at the location and I would visit often ever other day and I would change times I would go and bring my father food and feed him because he had trouble feeding him self which I said something about it and I was told on several occasions that they check the residents every 15 minutes and make sure they are ok but that wouldn’t be the case if my father keep failing to the point he had stitches in his head and a black eye and bruised face and down his leg so just remember just”
“Quiet gated community...”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Aug 9, 2023Follow-up
The facility failed to maintain accurate and readily retrievable records for the administration of controlled substances. Specifically, for one resident, the number of doses recorded on the controlled substance count sheet (29) did not match the number of doses documented on the electronic medication administration record (18).
Aug 9, 2023Follow-up
The facility failed to maintain accurate records for the receipt, administration, and disposition of controlled substances. Specifically, for one resident, the electronic medication administration record showed 18 doses of Norco administered, while the controlled substance count sheet recorded 29 doses signed out, preventing accurate reconciliation.
Feb 17, 2022Routine
The facility failed to ensure that housekeeping storage rooms and closets were locked and inaccessible to residents. Specifically, hazardous cleaning agents, disinfectants, and laundry products were found on open shelves in unlocked spa and laundry rooms. This lack of secure storage created a risk of residents ingesting, inhaling, or handling dangerous substances.
Feb 17, 2022Routine
The facility failed to provide separate locked areas for storing hazardous cleaning agents and substances. Observations in the Special Care Unit spa rooms revealed unlocked access to spray disinfectants, bath gels, and air neutralizers labeled with caution or danger warnings.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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