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Assisted Living Investigative

The Oaks of Alamance

Reviewer concerns include failure to report/document resident falls — investigate before committing.

1670 Westbrook Avenue, Burlington, NC 2721569 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
2.8/5

based on 9 Google reviews

5
4
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1

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What this means for your family

The lack of text in recent reviews makes it difficult to gauge current quality, but a historical report of uncommunicated falls is a major red flag. If you consider this facility, you must specifically ask for their protocol on incident reporting and how they ensure families are notified of any injuries immediately.

Google Reviews

Google Reviews

9 reviews on Google
Families should exercise extreme caution due to a critical report of uncommunicated falls and lack of incident documentation. While some recent ratings are high, the most detailed feedback highlights severe failures in resident safety and meal temperature.

Quality Themes

Tap a score for details
Food1.0Staff1.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms0.0ValueN/A

Concerns

  • Failure to report/document resident falls
  • Inadequate meal temperature

Rating Trends

Tap a year to see what changed

2341.02018(1)5.02019(1)1.52020(2)1.02021(1)4.52022(2)3.02024(2)

Distribution · 9 analyzed

5
3
4
1
3
0
2
1
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Could you walk me through your process for documenting and communicating any changes in a resident's physical health, such as if they happen to have a slip or a fall?
  • 2What steps does the culinary team take to ensure that meals are served at the ideal temperature and that the dining experience is enjoyable for everyone?
  • 3How does the staff stay in close contact with family members to provide regular updates on how their loved one is doing?
  • 4What does a typical day of social activities and engagement look like for the residents here?
  • 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing care?
  • 6How do you approach training and supporting your team to ensure the highest quality of care for each resident?

Personalized based on this facility's data


Key Review Excerpts

My mother-in-law has had falls and as of May 2020 a broken femur. No one at the Oaks said they have any knowledge about how this happened. All of this occurred while she was in assisted living. Our family was not contacted at all about the fall nor is there any record of her having a fall.

Family member of resident · 2020☆☆☆☆
Source: 9 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

9total
10deficiencies
Apr 16, 2025Follow-up
Physical EnvironmentD 049

The facility failed to meet the requirements for the physical environment regarding resident bedrooms. Specifically, the facility was out of compliance with the standards set forth in 10A NCAC 13F .0305 (d) regarding bedroom specifications.

Apr 16, 2025Follow-up
Physical EnvironmentD049

The facility failed to ensure that a window in resident room 101 was operable and properly equipped. Specifically, the window lacked a screen, the window crank was broken, and the window could not be closed from inside the room.

Apr 24, 2024Follow-up
Qualifications Of Medication StaffD125

The facility failed to ensure that staff members administering medications had successfully passed the state medication administration examination or completed the required state-approved training courses. Specifically, one sampled staff member was found to have administered medications prior to passing the required state examination.

Health CareD273

The facility failed to ensure proper notification to the primary care provider for residents with elevated blood pressures. For two sampled residents, there was no evidence that the physician was notified of blood pressure readings that exceeded the prescribed parameters.

Apr 24, 2024Follow-up
Qualifications Of Medication StaffD 125

The facility failed to ensure that staff members administering medications had successfully passed the state medication administration examination. Specifically, one sampled staff member was found to have been administering medications for several months prior to passing the required state-approved examination.

Jan 11, 2024Follow-up
Qualifications Of Medication StaffD 125

The facility failed to ensure that staff members administering medications had successfully passed the state medication administration examination or completed the required state-approved training courses. Specifically, one staff member was found to have administered medications without documentation of passing the required MA examination.

Feb 25, 2022Other
Physical Environment - Housekeeping StorageD 056

The facility failed to ensure that housekeeping closets containing hazardous materials were locked and inaccessible to residents. During inspections, multiple closets were found closed but unlocked, exposing residents to cleaning agents, bleaches, and disinfectants that could cause eye irritation, skin burns, or harm if swallowed.

Feb 25, 2022Other
Physical Environment - Housekeeping StorageD 056

The facility failed to ensure that housekeeping closets containing hazardous materials were locked and inaccessible to residents. During inspections, multiple closets were found closed but unlocked, exposing residents to cleaning agents, bleaches, and disinfectants that could cause eye irritation, skin burns, or harm if swallowed.

Jun 25, 2015Follow-up
Medication AdministrationD 358

The facility failed to ensure medications were administered according to physician orders for one resident. Specifically, the resident was incorrectly administered Metoprolol at a higher dose than prescribed and Vitamin D at a lower dose than prescribed. Additionally, Vitamin D was incorrectly documented as being administered twice daily instead of once daily.

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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