The Oaks of Alamance
Reviewer concerns include failure to report/document resident falls — investigate before committing.
based on 9 Google reviews
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What this means for your family
The lack of text in recent reviews makes it difficult to gauge current quality, but a historical report of uncommunicated falls is a major red flag. If you consider this facility, you must specifically ask for their protocol on incident reporting and how they ensure families are notified of any injuries immediately.
Google Reviews
Google Reviews
9 reviews on Google“Families should exercise extreme caution due to a critical report of uncommunicated falls and lack of incident documentation. While some recent ratings are high, the most detailed feedback highlights severe failures in resident safety and meal temperature.”
Quality Themes
Tap a score for detailsConcerns
- Failure to report/document resident falls
- Inadequate meal temperature
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Could you walk me through your process for documenting and communicating any changes in a resident's physical health, such as if they happen to have a slip or a fall?
- 2What steps does the culinary team take to ensure that meals are served at the ideal temperature and that the dining experience is enjoyable for everyone?
- 3How does the staff stay in close contact with family members to provide regular updates on how their loved one is doing?
- 4What does a typical day of social activities and engagement look like for the residents here?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing care?
- 6How do you approach training and supporting your team to ensure the highest quality of care for each resident?
Personalized based on this facility's data
Key Review Excerpts
“My mother-in-law has had falls and as of May 2020 a broken femur. No one at the Oaks said they have any knowledge about how this happened. All of this occurred while she was in assisted living. Our family was not contacted at all about the fall nor is there any record of her having a fall.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Apr 16, 2025Follow-up
The facility failed to meet the requirements for the physical environment regarding resident bedrooms. Specifically, the facility was out of compliance with the standards set forth in 10A NCAC 13F .0305 (d) regarding bedroom specifications.
Apr 16, 2025Follow-up
The facility failed to ensure that a window in resident room 101 was operable and properly equipped. Specifically, the window lacked a screen, the window crank was broken, and the window could not be closed from inside the room.
Apr 24, 2024Follow-up
The facility failed to ensure that staff members administering medications had successfully passed the state medication administration examination or completed the required state-approved training courses. Specifically, one sampled staff member was found to have administered medications prior to passing the required state examination.
The facility failed to ensure proper notification to the primary care provider for residents with elevated blood pressures. For two sampled residents, there was no evidence that the physician was notified of blood pressure readings that exceeded the prescribed parameters.
Apr 24, 2024Follow-up
The facility failed to ensure that staff members administering medications had successfully passed the state medication administration examination. Specifically, one sampled staff member was found to have been administering medications for several months prior to passing the required state-approved examination.
Jan 11, 2024Follow-up
The facility failed to ensure that staff members administering medications had successfully passed the state medication administration examination or completed the required state-approved training courses. Specifically, one staff member was found to have administered medications without documentation of passing the required MA examination.
Feb 25, 2022Other
The facility failed to ensure that housekeeping closets containing hazardous materials were locked and inaccessible to residents. During inspections, multiple closets were found closed but unlocked, exposing residents to cleaning agents, bleaches, and disinfectants that could cause eye irritation, skin burns, or harm if swallowed.
Feb 25, 2022Other
The facility failed to ensure that housekeeping closets containing hazardous materials were locked and inaccessible to residents. During inspections, multiple closets were found closed but unlocked, exposing residents to cleaning agents, bleaches, and disinfectants that could cause eye irritation, skin burns, or harm if swallowed.
Jun 25, 2015Follow-up
The facility failed to ensure medications were administered according to physician orders for one resident. Specifically, the resident was incorrectly administered Metoprolol at a higher dose than prescribed and Vitamin D at a lower dose than prescribed. Additionally, Vitamin D was incorrectly documented as being administered twice daily instead of once daily.
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References & Resources
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Google Reviews
9 reviews from families & visitors
Medicare data downloads
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NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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