Twin Lakes Community
Strong Medicare quality ratings; families often praise highly compassionate and attentive nursing staff. Still worth an in-person visit.
based on 20 Google reviews
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What this means for your family
Twin Lakes Community is an excellent choice for families seeking high-quality rehabilitation and a supportive, social environment. Because the feedback is universally positive regarding staff care and therapy outcomes, you can feel confident in the facility's ability to provide compassionate support for your loved one.
Google Reviews
Google Reviews
20 reviews on Google“Twin Lakes Community is highly regarded for its compassionate nursing staff and effective rehabilitation programs, with multiple families noting significant improvements in their loved ones' mobility. Reviewers frequently praise the warm, family-oriented atmosphere and the facility's ability to foster a supportive environment for both residents and staff.”
Quality Themes
Tap a score for detailsStrengths
- Highly compassionate and attentive nursing staff
- Effective physical and occupational therapy programs
- Warm, family-oriented community atmosphere
- Clean and well-maintained facilities
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the high praise for your therapy programs, how do you tailor physical and occupational therapy plans to meet the specific mobility needs of a new resident?
- 2With a 5-star staffing rating, how do you ensure that the nursing team maintains that high level of attentive, compassionate care during shift changes?
- 3I noticed the facility has had two health inspection deficiencies recently; could you walk me through how the team addressed those specific findings and the steps taken to prevent them from recurring?
- 4The atmosphere here feels very warm and family-oriented; what are some of the most popular daily activities or social events that help residents build those strong connections?
- 5How does your nursing team coordinate with local hospitals or emergency services when a resident requires urgent medical attention beyond what can be handled on-site?
- 6Since your team is so highly regarded for cleanliness, what is your daily routine for maintaining the living spaces and common areas to ensure they stay in such great condition?
Personalized based on this facility's data
Key Review Excerpts
“When he entered he was unable to walk and had to have assistance for all of his daily activities. When he left, thanks to the wonderful nurses, Dr. Letvak, the CNA's, and the PT and OT Department, my son walked out with a walker to go to his home.”
“The entire staff was incredibly efficient, compassionate, and attentive throughout her stay. Emily, the social worker, made communication so easy and was so kind and understanding every step of the way.”
“The people are just fantastic and work with you with ease. The facilities are very clean and inviting. The help is the best yet and the food is out of this world.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to four deficiencies, including serious concerns about resident protection from abuse and improper use of physical restraints. The facility shows recurring problems with fire safety systems, electrical equipment, and resident protection policies across multiple surveys from 2022 to 2025. While the facility has provided correction dates for all deficiencies, the pattern of repeated safety violations and complaint-triggered investigations regarding resident protection warrants careful consideration before visiting.
Mar 19, 2026Routine3
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Mar 11, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jan 9, 2025Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 7, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Sep 15, 2023Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 21, 2022Routine2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Aug 7, 2024
$6,152
Ownership & Operations
Who Operates This Facility
Twin Lakes Community
nonprofit
Ownership & Management
Owners
Lutheran Retirement Ministries of Alamance County, North Carolina
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit twinlakescomm.org
Medicare data downloads
Original nursing home datasets
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