Trustwell Living at Preston Place
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 107 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize highly personalized, compassionate care, as the staff members are frequently singled out for their extraordinary dedication. However, while most feedback is glowing, you should verify the consistency of meal service times and food quality during your tour to ensure they meet your family's standards.
Google Reviews
Google Reviews
107 reviews on Google“Trustwell Living at Preston Place is highly regarded for its compassionate and dedicated caregivers, with specific staff members like Nicole Pryor and Jessica Eversoll receiving overwhelming praise. While most families report a warm, family-like atmosphere and a clean environment, one critical review raised serious concerns regarding food service delays and a lack of care. Most reviewers, however, emphasize the facility's cleanliness and the attentive nature of the nursing and housekeeping teams.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Welcoming and family-oriented atmosphere
- Engaging community activities and events
Concerns
- Food service delays and quality issues
Rating Trends
Tap a year to see what changed
Distribution · 112 analyzed
How They Respond to Reviews
The owner provides personalized responses that specifically acknowledge mentioned staff members and specific details from the reviews. While the structure of the responses is highly templated, they consistently validate the reviewer's specific praise.
Questions for Your Tour
- 1We've heard such wonderful things about how attentive and compassionate the nursing staff is here; how do you ensure that level of personal care remains consistent for every resident?
- 2The facility looks incredibly well-maintained and clean; what is your daily routine for keeping the common areas and resident rooms looking so sharp?
- 3We'd love to hear more about the community calendar—what are some of the favorite social events or group activities that the residents look forward to most?
- 4Since we want our family member to feel right at home, how would you describe the overall atmosphere and how do you help new residents integrate into the community?
- 5Regarding mealtime, how do you manage the dining schedule to ensure everyone receives their meals promptly and that the menu stays varied and high-quality?
- 6In the event of a medical emergency or a change in health needs during the night, what is the specific protocol for the nursing team to respond?
Personalized based on this facility's data
Key Review Excerpts
“In the last couple years of my grandmother’s life, I have never been more confident in entrusting her care to Preston Place, most of all to Miss Nichole Pryor.”
“The folks here are what make the difference. They are always kind and helpful. Thank you, Nicole, Jessica, Arlyssa, Dorothy, Sayward (Say), Myeisha, Chrystal, Tina, Richard and Gerrard.”
“No, I do not recommend Preston Place due to lack of care. Food is horrible and served 30 to 45 minutes after scheduled time.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection for Trustwell Living at Preston Place occurred in October 2019, identifying four violations related to life safety and health standards. These issues, which included fire alarm compliance and oxygen storage procedures, were documented as corrected by August 2019, and no active enforcement actions were found.
Oct 23, 2019Routine
Health Code (1 violations) | Life Safety Code (3 violations)
The facility failed to ensure lighting levels were in compliance with licensing standards for assisted living facilities and the Illumination Engineering Society of North America.
The facility failed to implement procedures that assure safe and sanitary use and storage of oxygen.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
Ownership & Operations
Who Operates This Facility
Sherman AL, LLC
for profit
TRUSTWELL MANAGEMENT SHERMAN LLC
TINA AINSWORTH
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit trustwellliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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