Brookdale Willows Sherman
Families consistently rate this highly — reviewers highlight compassionate and professional staff. Schedule a visit to confirm the fit.
based on 31 Google reviews
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What this means for your family
While this facility has a long history of providing exceptional care for residents with dementia, recent reviews indicate a significant decline in quality and safety. If you choose this facility, you must prioritize investigating the recent allegations of staff misconduct and verify current staffing levels and cleanliness personally.
Google Reviews
Google Reviews
31 reviews on Google“Families with loved ones needing memory care often praise the facility for its compassionate staff and ability to help residents thrive despite dementia. However, recent reviews have raised serious allegations regarding staff conduct and physical neglect, alongside criticisms of poor food variety and cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional staff
- Effective memory care support
- Welcoming and warm atmosphere
- Strong emotional support for families
Concerns
- Allegations of physical and verbal abuse by caregivers
- Poor food quality and lack of variety (mentioned by 2 reviewers)
- Inadequate cleanliness (mentioned by 2 reviewers)
- Staffing/behavioral issues in Memory Care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
The owner uses highly templated, formulaic responses that rely on directing complainants to corporate hotlines or management teams. While they personalize the greeting with the reviewer's name, they rarely offer specific solutions beyond escalating the issue to a higher department.
Questions for Your Tour
- 1We've heard such wonderful things about the warmth and compassion of your staff; how do you foster that welcoming atmosphere for new residents?
- 2Could you walk us through a typical daily menu and tell us how much input residents have regarding food variety and nutrition?
- 3What specific protocols do you have in place to ensure the highest standards of cleanliness and hygiene in the resident living areas?
- 4With your specialized memory care certification, how do you manage behavioral changes or specific needs for residents requiring extra support?
- 5How is the care team structured during the overnight hours, and what is the process if a medical emergency occurs after hours?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“With the love and encouragement and constant work the team at Brookdale did with my Dad...he went from on a gurney to in a wheelchair to now wal”
“My mother has been at Brookdale for 20 months now with Alzheimers and she actually improved since she had been home alone previously.. She immediately felt comfortable and was able to not only adapt, but thrive since living there.”
“Please don’t put your loved ones in this place, I have a witnessed verbal as well as physical abuse, such as caregiver throwing cloths over the residence, head, letting them wander around aimlessly until they hit the wall”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Willows Sherman has had two recorded inspection events involving various regulatory violations. Past issues included COVID-19 entry protocols in 2020, as well as smoking regulations, lighting levels, and fire extinguisher maintenance in 2019. No active enforcement actions were found in the current report.
Aug 12, 2020Routine
Health Code (1 violations)
The facility failed to comply with emergency rules related to COVID-19 and allowed entry to a person who was not providing critical assistance.
Jun 3, 2019Routine
Life Safety Code (3 violations)
The facility failed to ensure all monthly and yearly extinguisher inspections were performed and/or documented; and/or that unserviceable extinguishers were replaced.
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
Ownership & Operations
Who Operates This Facility
Emeritus Corporation
for profit
VICKI SKIPWORTH
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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