Loading EveryPlace content…
A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 121 Google reviews
Email Ussery Roan Texas State Veterans Home to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
Ussery Roan Texas State Veterans Home has a middle-range Medicare overall rating. Strengths include immaculate cleanliness and well-maintained grounds. Some reviewers note concerns about inconsistent staffing levels and response times (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Ussery Roan is highly regarded by families for its exceptionally clean facilities and a staff that is frequently described as compassionate, friendly, and attentive to veterans. While many praise the high quality of care and the beautiful environment, some families have raised concerns regarding inconsistent staffing levels and difficulty reaching the business office.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 126 analyzed
The owner relies heavily on a repetitive, multi-sentence template that includes the facility's mission statement. Most responses are copy-pasted scripts that fail to acknowledge the specific details provided in the reviews.
Personalized based on this facility's data
Key Review Excerpts
“The staff are exceptional! Friendly and helpful. The facility is very clean and pleasant.”
“The staff at Ussery Roan has been awesome since admitting my biological Dad a few weeks ago. They seem to be doing a great job from what I see every time I visit.”
“The staff on my loved ones unit, the memory care unit, are prompt to respond to residents needs. The staff is very compassionate, and are very interactive with the residents.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has faced significant challenges with families filing 8 complaints that triggered federal investigations, including serious issues around resident protection from abuse and neglect. The most recurring problems involve medication management, resident assessments and care planning, and infection control, with deficiencies appearing across multiple surveys from 2023 through 2025. While the facility has corrected most violations when cited, the pattern of repeated issues in core care areas and the substantial number of family complaints raise concerns about consistent quality of care.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
State of Texas Veterans Land Board
government
TEXAS VSI, LLC
MR. KRAIG A TURPEN
Texvet
9 facilities nationwide
Chain avg rating: 3.7/5 · Rank 7 of 9
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Goodlife Senior Living and Memory Care
< 1 miAssisted Living · Amarillo, TX
Goodlife Senior Living and Memory Care
< 1 miAssisted Living · Amarillo, TX
Landmark of Amarillo Rehabilitation and Nursing Center
< 1 miNursing Home · Amarillo, TX
Trustwell Living at Plum Creek Place
< 1 miAssisted Living · Amarillo, TX
The Cottages at Quail Creek I
< 1 miAssisted Living · Amarillo, TX
The Cottages at Quail Creek
< 1 miAssisted Living · Amarillo, TX