Trustwell Living at Highlander Place
Families consistently rate this highly — reviewers highlight warm, attentive, and caring staff. Schedule a visit to confirm the fit.
based on 30 Google reviews
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What this means for your family
This facility is highly regarded for its warm, home-like environment and attentive staff who are praised for their responsiveness. While most families are very satisfied, you may want to sample a meal during your tour to address the isolated concerns regarding food quality.
Google Reviews
Google Reviews
30 reviews on Google“Trustwell Living at Highlander Place is consistently praised for its warm, home-like atmosphere and dedicated staff who are described as attentive and caring. Families frequently highlight the facility's cleanliness and the staff's ability to make residents feel like family, though there are isolated complaints regarding food quality.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and caring staff
- Clean and well-maintained facility
- Home-like, welcoming atmosphere
- Responsive management and nursing leadership
Concerns
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that your management team is active in responding to feedback online; how do you incorporate that kind of open communication into your daily relationship with families?
- 2Given your smaller capacity of 40 residents, how does that intimate setting help your staff provide the personalized, attentive care that so many families have complimented you on?
- 3We understand that dining is a major part of the community experience; could you tell us about your current approach to menu planning and how you gather resident feedback to ensure the food meets everyone's expectations?
- 4Since you have a reputation for maintaining a very clean and home-like environment, what does your process look like for ensuring residents' personal spaces stay comfortable and well-kept?
- 5With your strong focus on nursing leadership, how do you handle medical oversight and coordinate care if a resident’s health needs change or an emergency arises?
- 6What are some of the most popular social activities or community events that help residents build those close-knit friendships within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The caregivers were very respectful, caring and responsive to any suggestions we had. My parents care became a team effort.”
“She moved to Highlander Place and they were able to take excellent care of mom. She has thrived excellently in Highlander Place's care.”
“Very clean community. Friendly staff that care deeply for their residents. The meals are excellently prepared by their team of chefs and the life enrichment from their activities department is top notch.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
May 28, 2026Investigation
This document is a follow-up letter confirming that the facility meets licensing requirements and that previous deficiencies (Compliance Determination 75292) have been corrected.
The department found that this deficiency was corrected.
Mar 13, 2026Investigation
The facility was found to have corrected the deficiencies during a follow-up inspection on 2026-05-12.
Facility failed to ensure resident medical information was secure; computers were left on and unattended in hallways without login requirements, allowing access to electronic medication administration records (EMAR) and resident data.
Oct 22, 2025Fire
The documents provided show multiple inspection dates (07/01/2025, 08/29/2025, 10/22/2025) for the same facility with unresolved inspection issues.
Facility failed to provide annual fire door inspection report
Facility failed to provide quarterly fire sprinkler inspection report
Facility failed to provide records of semi annual hood suppression system inspection
Facility failed to provide fire drills for August through December 2024
Oct 1, 2025Investigation
Facility acknowledged the deficiency as unacceptable. Multiple complaint numbers referenced: 190697, 190507, 190300, 188523, 193720. A follow-up inspection on 12/05/2025 noted no deficiencies.
Facility failed to provide incontinence care as agreed upon in the Negotiated Service Agreement for 3 sampled residents, resulting in residents sitting in their own incontinence for extended periods due to short staffing.
Aug 29, 2025Fire
There are two sets of inspection documents provided. The data above reflects the most recent inspection dated 08/29/2025.
Facility failed to provide annual fire door inspection report
Facility failed to provide records of fire drills performed in accordance with state requirements
Jun 6, 2025Inspection
A follow-up inspection on 07/28/2025 (Compliance Determination 62940) confirmed that all deficiencies listed in this report were corrected.
Failed to document medical devices (transfer poles) in the Negotiated Service Agreements (NSA) for 2 of 9 sampled residents.
Failed to ensure written plans for family medication assistance included required information (primary plan description and alternate plan) for 2 residents.
Failed to maintain an accurate resident characteristics roster for 5 of 9 sampled residents regarding medical needs and services.
Failed to complete two-step TB testing within required timelines for 3 of 3 sampled staff members.
Aug 13, 2024Fire
Inspection on 08/13/2024 indicates all violations noted during previous inspections have been corrected and status is now Approved.
Facility failed to conduct annual inspection of fire resistance rated construction.
Facility failed to provide annual fire door inspection report for rooms 102, 110, 116, 118, 120, 136.
Facility failed to provide annual forward flow inspection report.
Facility failed to repair/replace smoke detector that failed testing.
Facility failed to provide 90 minute emergency light testing.
Facility failed to conduct fire drill on day shift of the fourth quarter of 2024.
—Fire
Provided documents represent a series of inspection reports. The 2026-04-03 report indicates previous violations were corrected, while subsequent 2025 reports identify recurring documentation deficiencies regarding maintenance and drill records.
Facility failed to provide quarterly fire sprinkler inspection report.
Facility failed to provide fire drills for August through December 2024.
Facility failed to provide annual fire door inspection report.
Facility failed to provide records of semi-annual hood suppression system inspection.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit trustwellliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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