Truewood by Merrill New Bern
Families consistently rate this highly — reviewers highlight warm and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 60 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a social, well-maintained environment with a highly regarded staff. However, because of a serious report regarding hygiene and neglect in the memory care unit, families should conduct an unannounced visit to specifically observe the level of personal care and responsiveness of the management.
Google Reviews
Google Reviews
60 reviews on Google“Families considering Truewood by Merrill can expect a highly praised community known for its exceptionally kind, attentive staff and a vibrant social calendar. While the majority of reviewers celebrate the seamless transitions and high quality of care in both independent and memory care, one critical review raised serious concerns regarding hygiene and communication in the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive caregiving staff
- Engaging and frequent social activities
- Clean and beautiful well-maintained grounds
- Smooth transition process for new residents
Concerns
- Issues with hygiene and resident neglect in memory care
- Lack of responsiveness from executive management
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much care goes into responding to feedback from families; how does the management team typically communicate updates or changes to residents' care plans?
- 2The grounds here look beautiful and well-maintained; what kind of outdoor or social activities are planned to help new residents engage with the community during their first few weeks?
- 3With such a small and intimate community of 55 residents, how do you ensure that every individual's specific hygiene and personal care needs are met consistently throughout the day?
- 4What is the process for the transition period to ensure a new resident feels comfortable and supported during their first month here?
- 5In the event of a medical emergency after hours, what is the specific protocol for contacting both the on-site staff and our family?
- 6How does the staff coordinate the frequent social activities mentioned in your community profile to ensure residents with different mobility levels can all participate?
Personalized based on this facility's data
Key Review Excerpts
“The staff is so caring and attentive and the activities are just what my mother needed.”
“I am so pleased with the Memory Care Unit at Truewood. My mom has been there for a few weeks after living in house with my family for over 5 years and is making a pretty smooth transition because of the their staff.”
“As a resident since 2018, I'm convinced there is no place as terrific as Truwood by Merrill, New Bern, N.C.. We are family and the love and life we share would be very difficult to match.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Feb 7, 2025Follow-up
The facility failed to ensure that a medication aide observed a resident actually taking their medication before documenting the administration on the Medication Administration Record (MAR). This practice is required to prevent pre-charting and ensure medication compliance.
Aug 17, 2023Follow-up
The facility failed to ensure that 3 out of 3 sampled medication aides had completed the required medication clinical skills competency validation checklist. Specifically, personnel records for Staff A and Staff B lacked documentation of this required competency validation.
Jan 5, 2022Follow-up
The facility failed to administer medications as ordered for several residents. Specifically, errors included the use of incorrect eye drops and antibiotic ointment for residents, as well as discrepancies in the administration of over-the-counter pain medication.
Jan 5, 2022Follow-up
The facility failed to administer medications as ordered for two residents during medication passes. Specifically, a Medication Aide administered a continuous stream of eye drops instead of the prescribed single drop for one resident, and another resident received an over-the-counter pain medication not ordered by a practitioner.
Jan 5, 2022Follow-up
The facility failed to administer medications as ordered for several residents. Specifically, errors included the incorrect administration of eye drops and antibiotic ointment, as well as discrepancies in the administration of over-the-counter pain medication.
Oct 1, 2021Other
The facility failed to provide necessary personal care and assistance to a resident, specifically regarding incontinence care, repositioning, and elevating lower extremities. Observations revealed the resident was wearing two incontinence briefs and exhibited deep redness and significant swelling in the lower extremities.
Jan 11, 2017Complaint
The facility failed to contact physicians for two residents following medication refusals. These refusals included critical medications such as insulin for diabetes and blood pressure medication, as well as nutritional supplements.
Jan 11, 2017Complaint
The facility failed to ensure proper referral and follow-up for residents' health needs. Specifically, staff failed to contact a physician regarding medication refusals for two residents, involving critical medications such as insulin for diabetes and blood pressure medication.
Contact
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References & Resources
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Google Reviews
60 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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