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Assisted Living Investigative

The Gardens of Trent

Reviewer concerns include severe neglect and lack of resident supervision (mentioned by 3 reviewers) — investigate before committing.

2915 Brunswick Avenue, New Bern, NC 2856260 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
1.9/5

based on 14 Google reviews

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What this means for your family

This facility presents significant risks regarding resident safety and management transparency. While some find the environment clean, the frequent reports of neglect and failure to communicate medical emergencies are critical red flags that require immediate investigation during a tour.

Google Reviews

Google Reviews

14 reviews on Google
Families should exercise extreme caution, as recent reviews are dominated by severe allegations of neglect, lack of supervision, and poor communication from management. While one reviewer noted a clean environment and friendly staff, the prevailing sentiment involves critical concerns regarding resident safety and unresponsiveness to family inquiries.

Quality Themes

Tap a score for details
Food3.0Staff2.0Clean4.0Activities4.0MedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Clean and bright community environment
  • Friendly and professional staff members
  • Engaging social activities for residents

Concerns

  • Severe neglect and lack of resident supervision (mentioned by 3 reviewers)
  • Poor communication from management and corporate office (mentioned by 3 reviewers)
  • Unprofessional or unkind behavior by leadership (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02018(1)3.02019(1)1.02021(1)1.02022(1)1.02023(7)4.52024(2)1.02026(1)

Distribution · 14 analyzed

5
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10

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It's wonderful to see how bright and clean the community looks in person; what specific cleaning schedules are in place to maintain this environment for the residents?
  • 2I noticed your team is very active in responding to feedback; how does management typically communicate important updates or changes to families?
  • 3We'd love to hear more about the social calendar—what are some of the most popular weekly activities that keep residents engaged?
  • 4Could you walk us through the protocol for monitoring residents throughout the day to ensure everyone is safe and supervised?
  • 5How would you describe the dining experience here, and are there ways for residents to provide feedback on the daily menus?
  • 6In the event of a medical emergency after hours, what is the immediate process for contacting both the resident's family and the on-call medical staff?

Personalized based on this facility's data


Key Review Excerpts

Friendly and professional staff. Made my father feel welcomed. The community is bright, cheery and very clean. There are fun activities, and he is enjoying the social interaction.

Resident's family · 2024★★★★

I can’t even give this place a 1 star it’s that bad and Chris the director so she calls herself is so mean nasty as they come does anyone know the corporate office and number do not put your loved ones here if you want them to live unfortunately my mother was pushed and I was never called and she passed

Deceased resident's family · 2023☆☆☆☆

My mother in law was there and there was no communication between the faculty and our family...when she went to the ER the Dr. From THE ER called and told us she was there and what was wrong... THIS FACILITY didn't even call us.. this is one of many things.

Former resident's family · 2021☆☆☆☆
Source: 14 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

17total
19deficiencies
Apr 15, 2025Complaint
Preparation and administration of medicationsType A1 Violation

The facility failed to ensure medications were administered as ordered by a licensed prescribing practitioner for a resident receiving seizure medication. Specifically, there was a discrepancy between hospital orders for Depakote 500 MG twice daily and the resident's facility records, resulting in undocumented administration of the medication for a period in February 2025.

Apr 15, 2025Complaint
Medication Administration and Preparation10A NCAC 13F .1004(a)

The facility failed to ensure medications were administered as ordered by a licensed prescribing practitioner for one resident. Specifically, there was a discrepancy between hospital discharge orders for Depakote and the resident's medication administration record, leading to periods where the medication was not documented as administered.

May 1, 2024Other
Settlement Of Cost Of CareD432

The facility failed to ensure that the Estate Administrators for four residents received owed refunds within 30 days after the resident's death. Specifically, for Resident #7, a refund requested in January was not issued until May, and for Resident #8, a refund requested in February was not issued until May.

May 1, 2024Other
Settlement Of Cost Of CareD 432

The facility failed to ensure that the Estate Administrators for four residents received required refunds within 30 days after the residents' deaths. Specifically, for one resident who passed away in January, the refund was not issued until May.

Jun 16, 2023Complaint
Personal Care and Supervision10A NCAC 13F .0901

The facility failed to provide adequate supervision for a resident with dementia in the special care unit, resulting in an elopement incident on 04/16/23. The resident wandered from the facility and was found by a neighbor near a busy highway, posing a significant safety risk.

Jan 6, 2023Complaint
Personal Care and SupervisionC-tag not explicitly provided in text

The facility failed to provide adequate supervision for a resident with dementia and mobility issues, resulting in an elopement on 10/25/2022. Malfunctioning magnetic locks left doors unlocked for 13-15 hours, and staff failed to monitor all exits or notify law enforcement when the resident was unaccounted for.

Jan 6, 2023Complaint
Personal Care and SupervisionC-tag not explicitly provided in text

The facility failed to provide adequate supervision for a resident with dementia, resulting in an elopement from the facility on 10/25/2022. Due to malfunctioning mag locks, doors were left unlocked, and staff failed to monitor all exits as required by training. The resident was found at a local business after having to cross a street without a sidewalk.

Apr 6, 2022Other
Health CareD 273

The facility failed to provide necessary referral and follow-up care for a resident exhibiting multiple aggressive behaviors. Although clinical notes documented physical aggression, delusions, and increased anxiety, the resident's care plan did not reflect these behavioral disturbances.

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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