The Gardens of Trent
Reviewer concerns include severe neglect and lack of resident supervision (mentioned by 3 reviewers) — investigate before committing.
based on 14 Google reviews
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What this means for your family
This facility presents significant risks regarding resident safety and management transparency. While some find the environment clean, the frequent reports of neglect and failure to communicate medical emergencies are critical red flags that require immediate investigation during a tour.
Google Reviews
Google Reviews
14 reviews on Google“Families should exercise extreme caution, as recent reviews are dominated by severe allegations of neglect, lack of supervision, and poor communication from management. While one reviewer noted a clean environment and friendly staff, the prevailing sentiment involves critical concerns regarding resident safety and unresponsiveness to family inquiries.”
Quality Themes
Tap a score for detailsStrengths
- Clean and bright community environment
- Friendly and professional staff members
- Engaging social activities for residents
Concerns
- Severe neglect and lack of resident supervision (mentioned by 3 reviewers)
- Poor communication from management and corporate office (mentioned by 3 reviewers)
- Unprofessional or unkind behavior by leadership (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how bright and clean the community looks in person; what specific cleaning schedules are in place to maintain this environment for the residents?
- 2I noticed your team is very active in responding to feedback; how does management typically communicate important updates or changes to families?
- 3We'd love to hear more about the social calendar—what are some of the most popular weekly activities that keep residents engaged?
- 4Could you walk us through the protocol for monitoring residents throughout the day to ensure everyone is safe and supervised?
- 5How would you describe the dining experience here, and are there ways for residents to provide feedback on the daily menus?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting both the resident's family and the on-call medical staff?
Personalized based on this facility's data
Key Review Excerpts
“Friendly and professional staff. Made my father feel welcomed. The community is bright, cheery and very clean. There are fun activities, and he is enjoying the social interaction.”
“I can’t even give this place a 1 star it’s that bad and Chris the director so she calls herself is so mean nasty as they come does anyone know the corporate office and number do not put your loved ones here if you want them to live unfortunately my mother was pushed and I was never called and she passed”
“My mother in law was there and there was no communication between the faculty and our family...when she went to the ER the Dr. From THE ER called and told us she was there and what was wrong... THIS FACILITY didn't even call us.. this is one of many things.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Apr 15, 2025Complaint
The facility failed to ensure medications were administered as ordered by a licensed prescribing practitioner for a resident receiving seizure medication. Specifically, there was a discrepancy between hospital orders for Depakote 500 MG twice daily and the resident's facility records, resulting in undocumented administration of the medication for a period in February 2025.
Apr 15, 2025Complaint
The facility failed to ensure medications were administered as ordered by a licensed prescribing practitioner for one resident. Specifically, there was a discrepancy between hospital discharge orders for Depakote and the resident's medication administration record, leading to periods where the medication was not documented as administered.
May 1, 2024Other
The facility failed to ensure that the Estate Administrators for four residents received owed refunds within 30 days after the resident's death. Specifically, for Resident #7, a refund requested in January was not issued until May, and for Resident #8, a refund requested in February was not issued until May.
May 1, 2024Other
The facility failed to ensure that the Estate Administrators for four residents received required refunds within 30 days after the residents' deaths. Specifically, for one resident who passed away in January, the refund was not issued until May.
Jun 16, 2023Complaint
The facility failed to provide adequate supervision for a resident with dementia in the special care unit, resulting in an elopement incident on 04/16/23. The resident wandered from the facility and was found by a neighbor near a busy highway, posing a significant safety risk.
Jan 6, 2023Complaint
The facility failed to provide adequate supervision for a resident with dementia and mobility issues, resulting in an elopement on 10/25/2022. Malfunctioning magnetic locks left doors unlocked for 13-15 hours, and staff failed to monitor all exits or notify law enforcement when the resident was unaccounted for.
Jan 6, 2023Complaint
The facility failed to provide adequate supervision for a resident with dementia, resulting in an elopement from the facility on 10/25/2022. Due to malfunctioning mag locks, doors were left unlocked, and staff failed to monitor all exits as required by training. The resident was found at a local business after having to cross a street without a sidewalk.
Apr 6, 2022Other
The facility failed to provide necessary referral and follow-up care for a resident exhibiting multiple aggressive behaviors. Although clinical notes documented physical aggression, delusions, and increased anxiety, the resident's care plan did not reflect these behavioral disturbances.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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