Pruitthealth-Neuse
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 87 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (5 vs median 4.0)
Below average in NC · Below recommended RN staffing · Below chain average · $200,097 in fines
What this means for your family
While some families report excellent experiences with the therapy team and specific nurses, the facility has a persistent pattern of severe understaffing and hygiene concerns. If you choose this facility, we strongly recommend daily visits to monitor your loved one's care and hygiene, and to ensure medication is being administered properly.
Google Reviews
Google Reviews
87 reviews on Google“PruittHealth-Neuse receives highly polarized feedback, with some families praising the therapy and nursing staff for compassionate care, while others report severe neglect and unsanitary conditions. Recurring complaints highlight chronic understaffing, poor hygiene, and difficulty communicating with management to resolve urgent issues. Families should be aware that experiences appear to vary significantly depending on the specific staff shift and the level of oversight provided by family members.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing staff
- Effective physical and occupational therapy
- Active engagement and activities for residents
- Welcoming and professional reception team
Concerns
- Chronic understaffing leading to neglect (mentioned by 14 reviewers)
- Unsanitary conditions and poor room cleanliness (mentioned by 9 reviewers)
- Difficulty reaching management or getting responses to complaints (mentioned by 6 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that you have an active calendar for residents, could you walk me through a typical daily schedule and how you ensure residents are consistently engaged?
- 2I noticed that cleanliness is a high priority for our family; what is your current protocol for room sanitation and how often are deep-cleaning cycles performed?
- 3Could you explain the process for medication management here and what safeguards are in place to ensure timely and accurate administration?
- 4I see that you actively respond to feedback online; what is the best way for families to communicate concerns to management to ensure they are addressed promptly?
- 5With a capacity of 110 residents, how do you manage staffing levels throughout the day and night to ensure that every resident receives timely assistance?
- 6How does your nursing team coordinate with the physical and occupational therapy staff to ensure a resident's care plan is being followed consistently?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff are the ones who picked up on the infection, they acted quickly and then dad was well on the way to recovery. The therapy department is top notch!!”
“My mom has been at Pruitt Neuse since March…the nursing home has made a dramatic turn around. Under the new administration, and with an increasingly new staff, the care has improved 100%.”
“The staff and nurses have neglected my mother’s care to the point where she has congestive heart failure at the moment. While my mother had heart issues in the past, she was just fine when she arrived at Pruitt.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering 29 deficiencies, highlighting serious concerns about this facility's care quality. Medication management issues persist across multiple surveys, appearing in 2024 and recurring through recent inspections. The facility also struggles with accident prevention, resident abuse protection, and communication with families about important health changes, suggesting ongoing systemic problems that may not be fully resolved despite correction plans.
Dec 18, 2025Routine2
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jun 6, 2025Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
May 5, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 19, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 11, 2024Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 11, 2024Routine13
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Federal Penalties
Fine
Oct 8, 2024
$3,468
Fine
Oct 8, 2024
$3,468
Payment Denial
Oct 8, 2024
1-day denial
Fine
Sep 11, 2024
$36,969
Payment Denial
Feb 21, 2024
30-day denial
Fine
Feb 21, 2024
$44,210
Payment Denial
Jul 13, 2023
43-day denial
Fine
Jul 13, 2023
$111,982
Ownership & Operations
Who Operates This Facility
Pruitthealth-Neuse
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 67 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
87 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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