Pruitthealth-Trent
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 106 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (5 vs median 4.0)
Above average in NC · Below recommended RN staffing · Low staff turnover (stable workforce) · No penalties on record
What this means for your family
While the facility has a dedicated administrative team that can assist with complex transitions, the recurring reports of slow call-button response times and hygiene issues are significant red flags. If you choose this facility, ensure you have a strong advocate who can visit frequently to monitor care, and ask specifically about their current staffing ratios on weekends.
Google Reviews
Google Reviews
106 reviews on Google“PruittHealth-Trent receives highly polarized feedback, with families either praising specific staff members for compassionate care or reporting severe neglect and communication failures. While some families highlight a 'family-like' atmosphere and effective rehab services, others describe a facility struggling with understaffing, poor hygiene, and dangerous lapses in medical oversight. The facility is frequently described as dated, and consistent concerns regarding responsiveness and basic care standards suggest a high level of variability in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing staff
- Helpful administrative and business office team
- Effective physical and occupational therapy services
- Strong support during the admissions process
Concerns
- Chronic understaffing leading to slow call-button response times (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff via phone (mentioned by 6 reviewers)
- Inadequate hygiene and cleanliness (urine smells, roaches, soiled linens) (mentioned by 5 reviewers)
- Poor quality, cold, or nutritionally inappropriate food (mentioned by 4 reviewers)
- Serious medical neglect or failure to address patient health changes (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 107 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a high response rate to online feedback; how do you use that input to make tangible improvements to the daily resident experience?
- 2Given that staffing levels can fluctuate, what is your current protocol for ensuring call buttons are answered promptly during peak hours or shift changes?
- 3We have heard concerns regarding facility cleanliness; could you walk us through your daily housekeeping and deep-cleaning schedule for resident rooms and common areas?
- 4How does your culinary team ensure that meals are served at the proper temperature and meet the specific nutritional requirements of residents with dietary restrictions?
- 5What is your communication protocol for keeping families updated when a resident experiences a sudden change in health or a medical incident?
- 6Could you describe the daily activity schedule and how you encourage residents to participate in social engagement to ensure they feel connected and active?
Personalized based on this facility's data
Key Review Excerpts
“While the physical facility is drab and dated, the administrative staff, nurses, aides, physical therapists and occupational therapists have provided professional, excellent, kind, compassionate and timely care to my husband every day.”
“My 36 year old daughter had to spend time in this facility. She came very close to losing her life due to the neglect in this place. I'm sure some people have different opinions of this 'skilled rehab facility'. They pride themselves on their wound care, which is a joke.”
“Annalee, the business officer manager is also a favorite, especially of mine, as she has helped us navigate some confusing medicaid and health care rules and programs. She is quick to respond and find answers we need.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who got a urinary tract infection
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
PruittHealth-Trent has a concerning pattern of recurring deficiencies across multiple surveys, with families filing complaints about infection control, medication management, resident rights, and food safety. The facility shows persistent issues with resident assessments, care planning, and building safety that reappear across different inspections. While all violations have correction dates, the repeated nature of problems in core care areas suggests ongoing operational challenges that families should carefully consider.
Feb 6, 2026Complaint5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Feb 27, 2025Routine10
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Construction Deficiencies
Use approved construction type or materials.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Mar 27, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 11, 2024Routine4
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Jan 11, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 16, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Feb 6, 2026
$8,076
Fine
Feb 6, 2026
$8,076
Ownership & Operations
Who Operates This Facility
Pruitthealth-Trent
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 50 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
106 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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