Homeplace of New Bern
Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.
based on 19 Google reviews
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What this means for your family
This facility offers a very warm, family-oriented environment with highly praised staff members like Sonya. However, families should exercise extreme caution and perform thorough due diligence regarding medication protocols and administrative transparency, as recent reviews have raised serious concerns about medical negligence and poor communication.
Google Reviews
Google Reviews
19 reviews on Google“Families often praise the facility for its compassionate, family-like atmosphere and specific staff members like Sonya who provide exceptional front-desk support. However, there are serious allegations regarding medication mismanagement and a lack of transparency from administration, alongside concerns regarding slow communication from the admissions team.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Welcoming and helpful front-desk personnel
- Engaging activities and resident entertainment
- Professionalism in memory care settings
Concerns
- Medication mismanagement and negligence
- Administrative lack of transparency and professionalism (mentioned by 2 reviewers)
- Slow response times from admissions and administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how much the staff is praised for being so compassionate and welcoming; how do you ensure that this level of care remains consistent as the community grows?
- 2What specific protocols are in place to ensure medication is administered accurately and double-checked by the nursing team?
- 3Could you walk us through how the administration communicates important updates or changes to families to ensure we are always in the loop?
- 4What does a typical weekly schedule look like regarding resident entertainment and social activities?
- 5In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
- 6How does the team approach personalized care for residents who may need extra support with their daily routines?
Personalized based on this facility's data
Key Review Excerpts
“I would like to thank the memory care staff for taking such good care of our mother in the last days of her life. The staff lovingly referred to her as "Aunt Doris".”
“Sonya, at the main desk is THE asset to Home Place. She is welcoming, helpful, knowledgeable, and supportive of the Home Place residents and their families.”
“The experience my wife had in assisted living for seven months was horrible. She ended up in the E.R./ hospital multiple times because of medication malpractice and negligence.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Jul 22, 2025Follow-up
The facility failed to administer medications according to provider orders for one of three sampled residents. Specifically, for Resident #1, medications including Losartan, Propranolol, and Verapamil were documented as not administered on 06/11/25 despite active physician orders. This represents a failure to abate a previous Type B violation.
Jul 22, 2025Follow-up
The facility failed to administer medications according to provider orders for one resident. Specifically, medications used to treat high blood pressure and elevated heart rate, including Losartan, Propranolol, and Verapamil, were not administered in accordance with the physician's instructions.
Apr 23, 2025Other
The facility failed to ensure referral and follow-up to meet the acute health care needs of residents. Specifically, staff failed to notify a cardiologist when blood pressure readings exceeded 140/80, failed to refer a resident to physical therapy for evaluation, and failed to complete an order for laboratory tests.
Apr 23, 2025Other
The facility failed to ensure proper referral and follow-up for the acute health care needs of residents. Specifically, staff failed to notify a cardiologist regarding blood pressure readings greater than 140/80, failed to refer a resident to physical therapy for evaluation, and failed to complete an order for laboratory tests.
May 7, 2015Other
The facility failed to maintain clean, orderly, and protected kitchen, dining, and food storage areas. Specific observations included dirty shelves, greasy refrigerator handles, and food stains/debris on the floors of the walk-in cooler and freezer. Additionally, various equipment such as the can opener holder and cereal dispenser were found with accumulated grime and stains.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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