Triboro Center for Rehabilitation and Nursing
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 231 Google reviews
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What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients recover, the facility suffers from severe, recurring issues with communication and basic patient care. If you choose this facility, you must be prepared to be a daily, active advocate for your loved one, as response times to call bells and phone inquiries are unreliable.
Google Reviews
Google Reviews
231 reviews on Google“Triboro Center for Rehabilitation and Nursing receives highly polarized feedback, with many residents and families praising the rehabilitation therapy team and specific staff members like Minelli for their warmth and attentiveness. However, a significant number of reviews describe severe neglect, including reports of call bells being ignored for hours, poor hygiene, and difficulty reaching staff or administration by phone. Families should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing accounts of long-term care neglect.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy program
- Warm and attentive individual staff members
- Clean, well-maintained facility areas
- Engaging recreation and activities
Concerns
- Chronic understaffing and slow response to call bells (mentioned by 18 reviewers)
- Difficulty reaching staff or administration by phone (mentioned by 12 reviewers)
- Poor hygiene and lack of basic patient care (soiled linens, bathing) (mentioned by 10 reviewers)
- Poor food quality and unappealing meals (mentioned by 7 reviewers)
- Theft of personal belongings and identification (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 179 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your rehab programs and activities; could you tell us more about what a typical day of engagement looks like for residents?
- 2Since we know you value feedback from the community, how does the administration typically communicate important facility updates or changes to families?
- 3How does the nursing team ensure that call bells are answered promptly, especially during the night shifts?
- 4What specific steps are in place to ensure that personal belongings and resident identification are kept secure and organized?
- 5Could you describe the process for managing medications and how you ensure accuracy during shift changes?
- 6How does the facility manage meal service to ensure that food is both nutritious and appealing to the residents' tastes?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy program at triboro center is top notch and the staff is amazing, they helped me get back on my feet”
“My family members has been left in their own stool for hours from 10am until 5pm! No one response to the call bell! The ten floor smells like urine and poop!”
“I have been calling this place every day leaving messages with every department, and NOT 1 person has called me back yet! Not one extension answers the phone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring fire safety deficiencies across multiple surveys, with issues in exit systems, sprinkler maintenance, and emergency lighting appearing repeatedly from 2019 to 2024. While all violations have been corrected, families have filed complaints resulting in deficiencies related to abuse reporting and care planning. The persistent nature of building safety issues suggests ongoing maintenance challenges that families should inquire about during visits.
Mar 13, 2026Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 28, 2024Routine15
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that anesthesia apparatus are tested after any adjustment, modification or repair.
Feb 28, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 25, 2022Routine16
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Aug 20, 2019Routine2
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Ownership & Operations
Who Operates This Facility
Triboro Center for Rehabilitation and Nursing
for profit
Chain Affiliation
Centers Health Care
37 facilities nationwide
Chain avg rating: 2.2/5 · Rank 7 of 35
Ownership & Management
Owners
Rozenberg, Kenneth
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
231 reviews from families & visitors
Official Website
Visit triboro-center.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
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