Highbridge Woodycrest Center
Strong Medicare quality ratings; families often praise clean, well-maintained building. Still worth an in-person visit.
based on 28 Google reviews
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What this means for your family
While recent reviews suggest the facility is well-maintained and organized, the history of serious complaints regarding medical oversight and family communication is concerning. When touring, insist on meeting the clinical director to discuss how they handle family involvement in care planning and ensure you have a clear point of contact for medical updates.
Google Reviews
Google Reviews
28 reviews on Google“Highbridge Woodycrest Center receives highly polarized feedback, with some residents praising the attentive staff and clean environment while others report severe neglect and poor communication. Families express significant concerns regarding the quality of rehabilitation services, medical oversight, and the facility's responsiveness to family involvement in care decisions.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Welcoming and organized atmosphere
- Attentive and approachable staff members
Concerns
- Poor communication and lack of family involvement in medical decisions (mentioned by 2 reviewers)
- Inadequate rehabilitation and medical care quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the building is; could you show us some of the common areas where residents relax?
- 2How do you ensure that family members are kept closely informed and involved in important medical decisions or changes in care plans?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 4Could you tell us more about the rehabilitation services available here and how you monitor the quality of care during recovery?
- 5What does a typical day look like for residents in terms of social activities and engagement with the community?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The facility itself is clean and structured in a way that promotes comfort and ease of movement. Staff communication is clea”
“The director Leonardo Vincente was very rude and nasty stating that my brother was Alert and oriented x 3 and therefore could make his own decisions. It’s important to involve the family when decisions need to be made at times.”
“Great staff, very clean building inside and out. Awesome programs rendered for all participants who attend.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Highbridge Woodycrest Center shows a pattern of recurring building safety and fire safety violations across multiple surveys, though all deficiencies have been corrected by the facility. The most frequent issues involve fire safety systems (sprinklers, alarms, emergency lighting), infection control programs, and medication management oversight. While no complaints were filed by families, the facility has struggled with maintaining proper safety infrastructure and staffing qualified infection control personnel, with some violations repeating across different survey periods.
Jul 16, 2024Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Egress Deficiencies
Install proper backup exit lighting.
Oct 6, 2022Routine9
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Dec 5, 2019Routine6
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Highbridge Woodycrest Center
for profit
Chain Affiliation
Highbridge Healthcare
6 facilities nationwide
Chain avg rating: 3.3/5 · Rank 2 of 4 (Best)
Ownership & Management
Owners
Egert, Debbie
Owner
Egert, Usher
Owner
Paskes, Joel
Owner
Vicente, Leonardo
Owner
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit highbridgewoodycrestcenter.com
Medicare data downloads
Original nursing home datasets
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