See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Bronxcare Special Care Center

Strong Medicare quality ratings; families often praise effective medical treatment and recovery support. Still worth an in-person visit.

1265 Fulton Avenue, West Bronx · Bronx, NY 10456240 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 59 Google reviews

5
4
3
2
1
Bronxcare Special Care Center Nursing Home in Bronx, NY — Street View
Street View

Watch Bronxcare Special Care Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While some families report successful rehabilitation and positive medical outcomes, the facility faces persistent complaints regarding communication and staffing levels. We strongly recommend that you schedule an unannounced visit and specifically ask how the facility handles family inquiries and how they ensure adequate staffing during weekends and night shifts.

Google Reviews

Google Reviews

59 reviews on Google
BronxCare Special Care Center receives highly polarized feedback, with some families praising the medical treatment and facility renovations, while others report severe neglect and poor communication. Critical concerns center on chronic understaffing, unprofessional staff behavior, and a lack of responsiveness to family inquiries. Prospective families should be aware of these significant inconsistencies in care quality and communication standards.

Quality Themes

Tap a score for details
Food4.0Staff3.0Clean5.0ActivitiesN/AMeds2.0MemoryN/AComms1.0ValueN/A

Strengths

  • Effective medical treatment and recovery support
  • Recent facility renovations
  • Some staff members described as kind and empathetic

Concerns

  • Chronic understaffing leading to neglect (mentioned by 4 reviewers)
  • Poor communication and lack of responsiveness to families (mentioned by 3 reviewers)
  • Unprofessional or hostile staff attitude (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2344.0'12(1)1.01.7'18(3)1.03.7'22(3)3.84.3'25(21)4.0'26(5)

Distribution · 46 analyzed

5
21
4
8
3
5
2
1
1
11

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent renovations to the facility, what specific improvements have been made to the dining areas and the overall meal experience for residents?
  • 2With the current staffing levels, how does the team ensure that residents receive consistent, timely attention and that family members are kept updated on their loved one's daily status?
  • 3How do you foster a supportive and professional environment among the care team to ensure that every resident feels treated with kindness and respect?
  • 4Could you walk me through your process for medication management and how you ensure accuracy and timely administration for residents?
  • 5What protocols are in place to ensure that family members receive clear, proactive communication regarding any changes in a resident's health or care plan?
  • 6Beyond medical care, what kind of daily activities and social programs are available to keep residents engaged and connected with their community?

Personalized based on this facility's data


Key Review Excerpts

My mother was there getting treatment at Bronx Special Care unit and she got rejuvenated and they're trying to get her to get her own apartment and move out of the hospital

Long-term resident's family · 2024★★★★★

Extremely under staffed (2-4 nurses for 40 patients per floor, one social worker for 2-5 floors-40+Patients per floor) unprofessional, notorious for misinforming patients family members

Family member · 2017☆☆☆☆

They don't communicate at all.leave messages with the clerks no answer not going back where there no response

Resident/Patient · 2024★★★★
Source: 59 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
61%
Registered nurses for medical care
Total Nursing
2.65hrs
65%
All nurses + aides combined
Staff Turnover
23%
Lower is better (< 30% = good)
RN Turnover
8%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Similar to Avg

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
NY
18.9%
Bronx
28.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.9%
Worse than Avg
Here
27.9%
US
15.3%
NY
13.8%
Bronx
10.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility79.9%
Worse than Avg
Here
79.9%
US
93.4%
NY
91.3%
Bronx
88.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
19.4%
NY
20.2%
Bronx
16.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
14.4%
NY
14.8%
Bronx
11.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.1%
Mixed vs Avgs
Here
8.1%
US
19.5%
NY
13.3%
Bronx
6.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility26.3%
Worse than Avg
Here
26.3%
US
81.8%
NY
77.0%
Bronx
66.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility26.4%
Worse than Avg
Here
26.4%
US
79.8%
NY
78.8%
Bronx
71.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
NY
1.2%
Bronx
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (7.6)
2 complaint-triggered

BronxCare Special Care Center shows persistent fire safety and building maintenance issues across all three surveys, with repeated deficiencies in electrical systems, fire protection, and emergency exits. Families filed complaints about abuse prevention and food quality. While resident rights and care planning problems appear corrected from earlier surveys, the ongoing safety infrastructure concerns suggest potential risks that families should discuss with administrators before visiting.

Aug 14, 2025Routine
21
0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0912Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0915Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0909Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure gas and vacuum piping is labeled.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0582Minimal · WidespreadCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Aug 14, 2025Complaint
1
0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Jun 8, 2023Routine
16
0570Potential for harm · PatternCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0915Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jun 8, 2023Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Oct 28, 2020Routine
3
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0915Minimal · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bronxcare Special Care Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Kennedy, PeterW-2 Managing EmployeeColon, JohnOfficer / DirectorFuentes, MiguelOfficer / DirectorLowe, BarbaraOfficer / DirectorDemarco, VictorOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call