Bronxcare Special Care Center
Strong Medicare quality ratings; families often praise effective medical treatment and recovery support. Still worth an in-person visit.
based on 59 Google reviews

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What this means for your family
While some families report successful rehabilitation and positive medical outcomes, the facility faces persistent complaints regarding communication and staffing levels. We strongly recommend that you schedule an unannounced visit and specifically ask how the facility handles family inquiries and how they ensure adequate staffing during weekends and night shifts.
Google Reviews
Google Reviews
59 reviews on Google“BronxCare Special Care Center receives highly polarized feedback, with some families praising the medical treatment and facility renovations, while others report severe neglect and poor communication. Critical concerns center on chronic understaffing, unprofessional staff behavior, and a lack of responsiveness to family inquiries. Prospective families should be aware of these significant inconsistencies in care quality and communication standards.”
Quality Themes
Tap a score for detailsStrengths
- Effective medical treatment and recovery support
- Recent facility renovations
- Some staff members described as kind and empathetic
Concerns
- Chronic understaffing leading to neglect (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness to families (mentioned by 3 reviewers)
- Unprofessional or hostile staff attitude (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent renovations to the facility, what specific improvements have been made to the dining areas and the overall meal experience for residents?
- 2With the current staffing levels, how does the team ensure that residents receive consistent, timely attention and that family members are kept updated on their loved one's daily status?
- 3How do you foster a supportive and professional environment among the care team to ensure that every resident feels treated with kindness and respect?
- 4Could you walk me through your process for medication management and how you ensure accuracy and timely administration for residents?
- 5What protocols are in place to ensure that family members receive clear, proactive communication regarding any changes in a resident's health or care plan?
- 6Beyond medical care, what kind of daily activities and social programs are available to keep residents engaged and connected with their community?
Personalized based on this facility's data
Key Review Excerpts
“My mother was there getting treatment at Bronx Special Care unit and she got rejuvenated and they're trying to get her to get her own apartment and move out of the hospital”
“Extremely under staffed (2-4 nurses for 40 patients per floor, one social worker for 2-5 floors-40+Patients per floor) unprofessional, notorious for misinforming patients family members”
“They don't communicate at all.leave messages with the clerks no answer not going back where there no response”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
BronxCare Special Care Center shows persistent fire safety and building maintenance issues across all three surveys, with repeated deficiencies in electrical systems, fire protection, and emergency exits. Families filed complaints about abuse prevention and food quality. While resident rights and care planning problems appear corrected from earlier surveys, the ongoing safety infrastructure concerns suggest potential risks that families should discuss with administrators before visiting.
Aug 14, 2025Routine21
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum piping is labeled.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Aug 14, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jun 8, 2023Routine16
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 8, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 28, 2020Routine3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Ownership & Operations
Who Operates This Facility
Bronxcare Special Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit bronxcare.org
Medicare data downloads
Original nursing home datasets
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