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Nursing HomeMedicaid Investigative

Treviso Transitional Care

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1154 East Hawkins Pkwy., Longview, TX 75605140 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 157 Google reviews

5
4
3
2
1

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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (15 vs median 8.0)
  • High staff turnover (54%)

Bottom 25% in Texas · Critically understaffed (RN) · Above average staffing · Worst in HMG HEALTHCARE chain · $150,705 in fines

Source: Medicare data

What this means for your family

This facility's physical therapy and rehabilitation teams are among its greatest assets and are highly recommended for post-surgery recovery. However, families must remain vigilant regarding call light responsiveness and hygiene care, as multiple reviewers have noted delays in assistance and incontinence management.

Google Reviews

Google Reviews

157 reviews on Google
Treviso Transitional Care is highly regarded by many families for its exceptional physical therapy and rehabilitation programs, often credited with helping residents regain significant mobility. While many reviewers praise the compassionate nursing and clean, modern environment, there are serious, recurring allegations regarding delayed response to call lights and instances of neglectful hygiene care. Families should weigh the excellent rehab outcomes against the documented concerns regarding staffing consistency and responsiveness.

Quality Themes

Tap a score for details
Food6.0Staff7.0Clean7.0Activities9.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Outstanding physical therapy and rehab programs
  • Compassionate and professional nursing staff
  • Clean, modern, and well-maintained facility
  • Welcoming and supportive atmosphere

Concerns

  • Delayed response to call lights and resident needs (mentioned by 6 reviewers)
  • Issues with hygiene and timely diaper/incontinence changes (mentioned by 4 reviewers)
  • Inconsistent medication management (mentioned by 2 reviewers)
  • Staffing shortages or perceived laziness (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(5)'19(5)'21(3)'23(19)'25(49)'26(22)

Distribution · 187 analyzed

5
141
4
4
3
4
2
4
1
34
16 reviews posted between Nov 5, 2025Nov 5, 2025 · 16 were 5-star
16 reviews posted between Jul 17, 2024Jul 18, 2024 · 16 were 5-star
11 reviews posted between May 9, 2022May 14, 2022 · 9 were 5-star

How They Respond to Reviews

77%response rate
Good

The owner provides highly personalized responses to positive reviews, frequently using the reviewer's name and acknowledging specific staff members or outcomes. For negative reviews, the owner uses a professional, non-defensive approach by providing a direct contact person and phone number to resolve issues.

Questions for Your Tour

  • 1I've heard wonderful things about your physical therapy and rehab programs; could you tell me more about how those are integrated into a resident's daily routine?
  • 2With the facility being so clean and modern, what specific protocols do you have in place to ensure hygiene and regular care needs are met consistently throughout the day?
  • 3How does the nursing team manage medication administration to ensure everything is handled accurately and on schedule?
  • 4What is the process for responding to call lights, and how do you ensure staff are able to attend to resident needs promptly even during busy shifts?
  • 5In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?
  • 6I noticed the facility has a very welcoming atmosphere; what kind of daily social activities or community events do you host to keep residents engaged?

Personalized based on this facility's data


Key Review Excerpts

My Mother spent 7 weeks at Treviso after hip surgery. I can't say enough about how wonderful the staff are. She developed friendships with the staff. Wound care, aides, receptionist, intake, nursing, beautician, therapist, social worker, and activity director are all very caring, compassionate, and friendly.

Long-term rehab patient's family · 2025★★★★★

The staff at Treviso is very caring. They all try so hard to please. They were kind and attentive. I highly recommend.

Rehab patient · 2026★★★★★

The physical space of the facility is clean, fresh, and has a hotel-like vibe. The extra living spaces along the hallways, dining areas and game tables make for a wonderful experience for guests and visitors.

Long-term resident's family · 2020★★★★★
Source: 157 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.24hrs
32%
Registered nurses for medical care
Total Nursing
3.26hrs
80%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

16

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.6%
Better than Avg
Here
2.6%
US
15.4%
TX
9.4%
Gregg
7.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
TX
2.5%
Gregg
1.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.7%
Better than Avg
Here
14.7%
US
19.5%
TX
18.4%
Gregg
26.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
14.4%
TX
16.1%
Gregg
17.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.3%
Mixed vs Avgs
Here
11.3%
US
19.4%
TX
14.2%
Gregg
9.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
Gregg
97.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
79.7%
TX
88.0%
Gregg
86.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
81.8%
TX
89.2%
Gregg
88.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
TX
1.5%
Gregg
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
2penalties
Well above state avg (9.1)
16 complaint-triggered
$150,705 in fines

This facility shows concerning patterns with families filing 16 complaints leading to deficiencies in resident rights, safety oversight, and medication management. The most frequent issues involve care planning, safety supervision, and basic resident rights protections. While all deficiencies show correction dates, several problem areas like safety supervision and resident rights violations have recurred across multiple surveys, suggesting ongoing challenges with consistent implementation of corrected practices.

Aug 26, 2025Routine
18
0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0791Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Nov 15, 2024Complaint
1
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Jul 10, 2024Routine
12
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Jul 10, 2024Complaint
2
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jan 31, 2024Complaint
6
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0836Potential for harm · PatternCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Nov 15, 2023Complaint
3
0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Oct 12, 2023

$150,705

Payment Denial

Oct 12, 2023

5-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Winniestowell Hospital District

Organization Type

for profit

Management Company

HMG PARK MANOR OF LONGVIEW, LLC

Administrator

MATTHEW MEWBORN

Chain Affiliation

Chain Name

Hmg Healthcare

Chain Size

33 facilities nationwide

Chain avg rating: 3.3/5 · Rank 26 of 31 (Worst)

Ownership & Management

Key personnel

Cibc Bank USAManagerHmg Park Manor of Longview, LLCManagerHmg Partners I, LLCManagerBalsamo, KrystalManagerCulp, RolandManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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