Treviso Transitional Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 157 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 8.0)
- High staff turnover (54%)
Bottom 25% in Texas · Critically understaffed (RN) · Above average staffing · Worst in HMG HEALTHCARE chain · $150,705 in fines
What this means for your family
This facility's physical therapy and rehabilitation teams are among its greatest assets and are highly recommended for post-surgery recovery. However, families must remain vigilant regarding call light responsiveness and hygiene care, as multiple reviewers have noted delays in assistance and incontinence management.
Google Reviews
Google Reviews
157 reviews on Google“Treviso Transitional Care is highly regarded by many families for its exceptional physical therapy and rehabilitation programs, often credited with helping residents regain significant mobility. While many reviewers praise the compassionate nursing and clean, modern environment, there are serious, recurring allegations regarding delayed response to call lights and instances of neglectful hygiene care. Families should weigh the excellent rehab outcomes against the documented concerns regarding staffing consistency and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical therapy and rehab programs
- Compassionate and professional nursing staff
- Clean, modern, and well-maintained facility
- Welcoming and supportive atmosphere
Concerns
- Delayed response to call lights and resident needs (mentioned by 6 reviewers)
- Issues with hygiene and timely diaper/incontinence changes (mentioned by 4 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
- Staffing shortages or perceived laziness (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 187 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, frequently using the reviewer's name and acknowledging specific staff members or outcomes. For negative reviews, the owner uses a professional, non-defensive approach by providing a direct contact person and phone number to resolve issues.
Questions for Your Tour
- 1I've heard wonderful things about your physical therapy and rehab programs; could you tell me more about how those are integrated into a resident's daily routine?
- 2With the facility being so clean and modern, what specific protocols do you have in place to ensure hygiene and regular care needs are met consistently throughout the day?
- 3How does the nursing team manage medication administration to ensure everything is handled accurately and on schedule?
- 4What is the process for responding to call lights, and how do you ensure staff are able to attend to resident needs promptly even during busy shifts?
- 5In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?
- 6I noticed the facility has a very welcoming atmosphere; what kind of daily social activities or community events do you host to keep residents engaged?
Personalized based on this facility's data
Key Review Excerpts
“My Mother spent 7 weeks at Treviso after hip surgery. I can't say enough about how wonderful the staff are. She developed friendships with the staff. Wound care, aides, receptionist, intake, nursing, beautician, therapist, social worker, and activity director are all very caring, compassionate, and friendly.”
“The staff at Treviso is very caring. They all try so hard to please. They were kind and attentive. I highly recommend.”
“The physical space of the facility is clean, fresh, and has a hotel-like vibe. The extra living spaces along the hallways, dining areas and game tables make for a wonderful experience for guests and visitors.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 16 complaints leading to deficiencies in resident rights, safety oversight, and medication management. The most frequent issues involve care planning, safety supervision, and basic resident rights protections. While all deficiencies show correction dates, several problem areas like safety supervision and resident rights violations have recurred across multiple surveys, suggesting ongoing challenges with consistent implementation of corrected practices.
Aug 26, 2025Routine18
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 15, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jul 10, 2024Routine12
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jul 10, 2024Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 31, 2024Complaint6
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 15, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Oct 12, 2023
$150,705
Payment Denial
Oct 12, 2023
5-day denial
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG PARK MANOR OF LONGVIEW, LLC
MATTHEW MEWBORN
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 26 of 31 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
157 reviews from families & visitors
Official Website
Visit trevisocare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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The Oaks at Longview
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