Tranquility of Richmond Heights
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High staff turnover (77%)
- High RN turnover (62%)
Bottom 25% in OH · Below recommended RN staffing · Very high staff turnover · No penalties on record
What this means for your family
While the facility is physically clean and well-located, the frequency of reports regarding neglect, dehydration, and unresponsiveness is deeply concerning. If you are considering this facility, you must conduct unannounced visits during weekends and evenings to verify staffing levels and resident care standards for yourself.
Google Reviews
Google Reviews
34 reviews on Google“Tranquility of Richmond Heights (also referred to as Richmond Heights Place) presents a deeply polarized experience for families. While some visitors praise the cleanliness of the facility and the helpfulness of specific administrative staff during the intake process, a significant number of families report severe neglect, including poor hygiene, slow response times to call lights, and inadequate nutrition for residents. The facility has faced recent allegations of systemic mismanagement, including sudden eviction notices for independent living residents and concerns regarding the over-medication of patients.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained physical environment
- Helpful administrative staff during initial intake
- Attractive, park-like campus setting
Concerns
- Neglect of basic resident care (hygiene, feeding, call lights) (mentioned by 8 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 6 reviewers)
- Low quality, unappealing, or cold food service (mentioned by 4 reviewers)
- Understaffing and unprofessional staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's 2-star CMS staffing rating, could you walk me through your current staffing ratios and how you ensure consistent, hands-on care for residents throughout the day and night?
- 2I noticed the facility has a beautiful park-like campus; what specific daily activities or outdoor programs are available to help residents stay active and engaged?
- 3What is your current protocol for responding to call lights, and how do you ensure that residents receive timely assistance with hygiene and feeding needs?
- 4With the recent focus on improving communication, what is the best way for family members to receive regular updates on their loved one's care and to reach management if a concern arises?
- 5I see that you have responded to some feedback online; how does your leadership team use family input to make tangible improvements to the quality of dining and daily services?
- 6Could you explain your process for medication management and how you coordinate with medical professionals to handle urgent health changes or emergencies?
Personalized based on this facility's data
Key Review Excerpts
“Call buttons broken weekly. Their solution a hand bell that couldn’t be heard through the door let alone down to the nurses station to get someone off their phone. Patients are left for hours unchanged.”
“These people pump the residents full of melatonin and sleeping agents so that the workers don’t have to be bothered. They don’t care about changing the diapers, bathing or general care.”
“My mother's recent hospitalization due to severe dehydration necessitates this feedback. Her decline was overlooked, with evident signs of deterioration, including uneaten meals and full drink cups.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems with safety systems and medication management, with 17 of 66 deficiencies triggered by family complaints. The most frequent issues involve fire safety systems, electrical equipment, and medication errors that persist across multiple years (2020-2025). While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas like emergency preparedness and medication handling suggests ongoing operational challenges families should investigate during visits.
Jul 14, 2025Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 28, 2025Routine16
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
May 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Oct 3, 2024Complaint3
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 11, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 23, 2024Complaint4
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Ownership & Operations
Who Operates This Facility
Tranquility of Richmond Heights
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit richmondheightsplace.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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