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Nursing HomeMedicaid Investigative

Embassy of Lyndhurst

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1575 Brainard Rd, Lyndhurst, OH 44124140 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 51 Google reviews

5
4
3
2
1
Embassy of Lyndhurst Nursing Home in Lyndhurst, OH — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (22 vs median 8.0)
  • High staff turnover (71%)
  • High RN turnover (69%)

Bottom 25% in OH · Below recommended RN staffing · Very high staff turnover · Below chain average · $78,404 in fines

Source: Medicare data

What this means for your family

This facility has a history of serious concerns regarding medication management and staffing levels. If you choose to consider this facility, we strongly recommend conducting an unannounced visit and asking specifically about their protocols for medication administration and nurse-to-patient ratios.

Google Reviews

Google Reviews

51 reviews on Google
Embassy of Lyndhurst (also referred to in reviews as The Greens or Heritage Healthcare) receives highly polarized feedback, with many families reporting severe neglect, medication errors, and poor hygiene. While some reviewers praise the facility for being accommodating and friendly, these positive experiences are frequently overshadowed by reports of long wait times for assistance, understaffing, and a lack of administrative follow-up.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean2.0Activities5.0Meds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Friendly and kind nursing staff
  • Responsive therapy department
  • Clean and well-maintained rooms (reported by some)
  • Helpful administrative transparency during admission

Concerns

  • Significant understaffing and long response times to call lights (mentioned by 5 reviewers)
  • Medication management errors and delays (mentioned by 4 reviewers)
  • Poor facility cleanliness and hygiene (mentioned by 3 reviewers)
  • Lack of communication from administration (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(2)'16(4)'18(2)'20(7)'22(1)'24(4)'26(1)

Distribution · 55 analyzed

5
28
4
8
3
0
2
0
1
19

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that some families have appreciated the transparency from your administration during the admission process; how do you ensure that communication remains just as open once a resident is settled in?
  • 2We want to make sure medication is handled with the utmost care, so could you walk us through your specific protocols for preventing delays or errors in medication administration?
  • 3With the recent inspections, what specific steps is the facility taking to increase staffing levels and ensure that call lights are answered promptly for every resident?
  • 4How does the facility manage daily cleaning and hygiene schedules to ensure all common areas and resident rooms stay consistently well-maintained?
  • 5Could you tell us a bit about the dining experience and how the menu is planned to ensure residents receive nutritious and appetizing meals?
  • 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

My grandmother was transferred to this center, and they were giving her the wrong medication for about 3 days. I am absolutely disgusted and upset about this mishap and this specific facility.

Memory care family member · 2016☆☆☆☆

My room was dirty, i was a new admit. Food was not good i couldnt eat it. Wait time for someone to answer your callight is 1 or more hours.

Rehab patient · 2019☆☆☆☆

My husband spent 5 weeks in this SNF primarily for rehab. I met with the administrator, Angela, prior to his admission & she was highly knowledgeable & transparent re: services provided.

Rehab patient's spouse · 2025★★★★★
Source: 51 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.66hrs
88%
Registered nurses for medical care
Total Nursing
3.74hrs
91%
All nurses + aides combined
Staff Turnover
75%
Lower is better (< 30% = good)
RN Turnover
65%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility77.2%
Worse than Avg
Here
77.2%
US
93.4%
OH
92.6%
Cuyahoga
87.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.2%
Mixed vs Avgs
Here
15.2%
US
12.1%
OH
28.2%
Cuyahoga
29.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility81.8%
Worse than Avg
Here
81.8%
US
95.5%
OH
94.5%
Cuyahoga
90.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.6%
Better than Avg
Here
13.6%
US
19.5%
OH
25.4%
Cuyahoga
20.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.1%
Worse than Avg
Here
30.1%
US
19.4%
OH
21.6%
Cuyahoga
20.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
14.4%
OH
5.8%
Cuyahoga
5.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility33.9%
Worse than Avg
Here
33.9%
US
81.8%
OH
78.4%
Cuyahoga
69.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility33.9%
Worse than Avg
Here
33.9%
US
79.7%
OH
75.6%
Cuyahoga
64.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
OH
1.2%
Cuyahoga
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
4penalties
Well above state avg (10.1)
59 complaint-triggered
$78,404 in fines

This facility has a concerning pattern of recurring deficiencies, with families filing 49 complaints that triggered federal inspections. Safety hazards, infection control, and food service are the most persistent problem areas, appearing across multiple years. While the facility reports correcting each issue, the same types of problems keep recurring, particularly safety hazards that have been cited five times since 2023. The high volume of family complaints suggests ongoing quality concerns that families should carefully consider.

Apr 7, 2025Complaint
10
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 7, 2025Routine
20
0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Jan 16, 2025Complaint
2
0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 5, 2024Complaint
1
0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Oct 16, 2024Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Jul 30, 2024Complaint
4
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Apr 7, 2025

$104,650

Fine

Sep 22, 2023

$44,970

Payment Denial

Sep 22, 2023

12-day denial

Fine

Jun 15, 2023

$33,434

Ownership & Operations

Who Operates This Facility

Owner / Operator

Embassy of Lyndhurst

Organization Type

for profit

Chain Affiliation

Chain Name

Embassy Healthcare

Chain Size

35 facilities nationwide

Chain avg rating: 2.5/5 · Rank 33 of 37

Ownership & Management

Key personnel

Handler, AaronOfficer / DirectorRepchick, GeorgeOfficer / DirectorRepchick, GeorgeManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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