Tower Lodge Care Center
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 57 Google reviews
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What this means for your family
Tower Lodge is frequently praised for its cleanliness and engaging activity programs, making it a comfortable environment for many residents. However, families should be aware of reported issues regarding communication and medication management during transitions. We strongly recommend scheduling an unannounced visit to observe staffing levels and asking specific questions about their discharge and medication coordination protocols.
Google Reviews
Google Reviews
57 reviews on Google“Tower Lodge Care Center receives a high volume of positive reviews from families who praise the cleanliness of the facility, the friendliness of the staff, and the variety of engaging activities provided for residents. However, a small but vocal group of reviewers reports serious concerns regarding understaffing, poor communication, and lapses in medical care during transitions or end-of-life stages. Families considering this facility should weigh the frequent reports of a warm, clean environment against the specific, critical accounts of neglect and administrative failures.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and attentive nursing staff
- Engaging daily activities and entertainment
- Welcoming atmosphere for visitors
Concerns
- Understaffing leading to poor care quality (mentioned by 3 reviewers)
- Difficulty reaching loved ones via phone (mentioned by 2 reviewers)
- Poor communication regarding medical needs and discharge (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a 100% response rate to online reviews; what is your preferred method for families to communicate directly with staff regarding updates on a loved one's medical needs?
- 2Given the current staffing levels, how do you ensure that residents receive consistent attention and timely assistance throughout the day?
- 3What specific protocols are in place to ensure that medication management is handled accurately and that families are kept in the loop if any changes occur?
- 4I’ve heard great things about your daily activities; could you walk me through what a typical afternoon looks like for a resident here?
- 5If a family member is having trouble reaching their loved one by phone, what is the best way to coordinate a time to connect or get an update on their status?
- 6With your focus on maintaining a clean and welcoming environment, how do you balance those high standards with the clinical care requirements for your 60 residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff were kind, patient, and clearly experienced with memory care residents. The facility was clean and felt comfortable and welcoming rather than overly clinical.”
“The facility itself is definitely not as glitzy as the other LTCs that we saw, but we were not looking to put Mom into the 'Ritz'. Our number one concern was Mom's care, and it was obvious to us early on that the best actual care she would receive would be at Tower Lodge.”
“They discharged my mother without making sure her medications would be with her so she left without one of her antibiotics being available to her and they didn't care when I went back in to ask them they blew me off saying it's the ordering doctor's problem not ours”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
8
measures
4
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Tower Lodge Care Center shows a pattern of recurring food safety issues across all three surveys spanning 2021-2024, indicating persistent challenges with food procurement, storage, and preparation. The facility also has repeated problems with care planning and quality standards. While all deficiencies were reportedly corrected, the recurrence of the same food safety violations suggests ongoing operational difficulties that families should discuss during visits.
Sep 18, 2024Routine4
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 26, 2023Routine6
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install proper backup exit lighting.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 12, 2021Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Tower Lodge Care Center
for profit
Ownership & Management
Owners
Feigenbaum, Chanie
Owner
Feigenbaum, Pinchas
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit towerlodgecare.com
Medicare data downloads
Original nursing home datasets
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