Complete Care at Wall LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 256 Google reviews
Watch Complete Care at Wall LLC
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (16 vs median 7)
- High staff turnover (55%)
Bottom 25% in NJ · Meets national RN staffing standard · Above average staffing · Below chain average · No penalties on record
What this means for your family
While many families report positive rehabilitation outcomes, there is a recurring pattern of serious concerns regarding medical management and staffing levels during off-hours. If you choose this facility, we strongly recommend conducting unannounced visits during evenings or weekends and maintaining close, daily contact with the nursing staff to ensure your loved one's medical needs are being met.
Google Reviews
Google Reviews
256 reviews on Google“Complete Care at Wall receives high praise for its professional, attentive nursing staff and effective rehabilitation services, with many families noting a clean and welcoming environment. However, there is a significant pattern of serious complaints regarding neglect, poor communication, and understaffing, particularly during off-hours and weekends. Families should be aware of these conflicting experiences, as some report excellent care while others describe dangerous lapses in medical management.”
Quality Themes
Tap a score for detailsStrengths
- Professional and attentive physical therapy team
- Friendly and compassionate nursing staff
- Clean and well-maintained facility
- Responsive administrative staff
Concerns
- Understaffing and slow response times, especially at night/weekends (mentioned by 5 reviewers)
- Poor medical management and medication errors (mentioned by 4 reviewers)
- Inadequate hygiene and sanitation issues (mentioned by 3 reviewers)
- Poor quality or inappropriate food/dietary management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 216 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility is very responsive to online feedback; how do you use that communication loop to address concerns raised by families in real-time?
- 2With the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance during night and weekend shifts?
- 3Given the recent focus on improving medication management, could you walk me through the safety checks and oversight procedures you have in place to prevent errors?
- 4I see that dietary management is an area you are working to improve; how do you ensure that residents with specific dietary needs receive appropriate and high-quality meals?
- 5What steps is the facility taking to address the recent health inspection findings to ensure a higher standard of care and hygiene for all residents?
- 6What does a typical daily activity schedule look like to keep residents engaged and active throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“My mother came here when she was temporarily paralyzed down one side after a stroke. On the first night they left her on a bed pan for over an hour. When they finally returned they asked if they could put her in a diaper. She said, only if you come change it. This was in the middle of the night. By 4pm the next day, they still had not changed her diaper.”
“The rooms are filthy. There has been a bottle cap under my sisters bed for 5 days. It’s unsanitary and filthy. I’m heartbroken my sister needs to be in such filth.”
“My mom had excellent care during her stay there. The staff was so friendly and efficient”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Complete Care at Wall has a concerning pattern of deficiencies with families filing formal complaints about medication safety and abuse response. The facility shows recurring issues across fire safety systems, resident care quality, and nutrition services, with many problems reappearing in multiple surveys. While the facility reports corrections for cited issues, the repeat violations and complaint-triggered investigations suggest ongoing operational challenges that warrant careful consideration.
Aug 6, 2025Routine18
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 2, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 17, 2023Routine7
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Ownership & Operations
Who Operates This Facility
Complete Care at Wall LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 63 of 85
Ownership & Management
Owners
Pc Hmh Opco Holdngs LLC
Owner · Organization
Pc Hmh Holdings LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Stein, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
256 reviews from families & visitors
Official Website
Visit completecarewall.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Sunnyside Manor, INC.
2.3 miAssisted Living · Wall, NJ
Sunnyside Manor
2.3 miNursing Home · Wall, NJ
Jersey Shore Post Acute Rehabilitation and Nursing
2.5 miNursing Home · Neptune, NJ
Coral Harbor Rehabilitation and Healthcare Center
2.7 miNursing Home · Neptune City, NJ
Aster Creek Nursing and Rehabilitation Center
4.0 miNursing Home · Tinton Falls, NJ
Preferred Care at Wall
4.1 miNursing Home · Allenwood, NJ